Support Logitech レビュー 200

Would give no stars if it was an option.

Ordered a folio keyboard on the 4th of June - received the keyboard 2 weeks later, despite not being made aware of delayed delivery. Needed a keyboard quicker so I bought one for somewhere else.
Returned original keyboard to Logitech which they received on the 26th of June. I am still waiting for my refund despite chasing this up numerous times and receiving confirmation via email that i will be refunded. There is no customer support and they are now ignoring further communication. Their staff say that their hands are tied in what they can do and all they can do is raise another ticket - which doesn't end up in them contacting me with a resolution.

The problem diagnosis process was rigorous and quite long, but the support person was patient and empathetic. In the end, they went above and beyond to resolve my hardware problem. I have always liked Logitech products for their reliability, and I don't expect to need support again. But if ever do, I won't be anxious about reaching out.

assistenza schifosissima
il sito rimanda continuamente alla ricerca del prodotto qualunque link si scelga la chat non funziona il supporto telefonico è inesistente e non esiste alcun indirizzo mail da contattare, la Logitech Combo Touch Custodia con Tastiera per iPad Air (4 e 5 gen - 2020, si disconnette continuamente, la barra spaziatrice non ha mai funzionato e addirittura chiude l'app

Absolute joke of a company. customer support is terrible, drivers dont work, products fail and no back up. I thought the company had moved on since the early days of being the cheapest company for products, now just take your money and run. I certainly will be binning my logitec hardware and purchasing elsewhere

Absolutely terrible customer service. Refused to help me fix my mouse because i wasn't in the US and then told me there was no number available for Europe. They also refused to provide an email to make a customer complaint. Laughably bad when the customer service could have just helped me. Never buy Logitech.

Wrong product. Asked refund policy. Should be piece of cake no...? Every question every normal step in this takes at least 2 days to respond. They don't take you serious at all. Never have I excperienced such bad service. First and last time I buy directly from Logitech ever. Terrible. Delivery is 2 days they say. Took more then a week. And then the wrong product. Now for days on end trying to return the product. Man, they are just harrassing the clients. No other word for it.

Brought an iPad keyboard that was available on the website. Chased the order and got told there's a pile up of the orders and they will put mine as a priority. I asked the cancel and got told there's a 30minute cancellation window to cancel (from the time of ordering) even though they've sold me a product that isn't even available. Cannot even spell properly when they reply. Refusing to refund my £89! Don't know what the sale of goods act is. Yeah thanks for stealing my money. Scammers

Suite à une surtension, le caisson du système z623 ne fonctionne plus. Etant dans une petite ile de l'océan indien, je contacte le SAV pour savoir comment ouvrir le caisson (avec un technicien local). Ils ne peuvent me répondre et me laissent me dépêtrer avec un appareil non fonctionnel... Du grand art!

Logitech logo
G R. (Logi)
6 mai 2024, 2:05 PM UTC−7
Cher client,
Je peux tout à fait imaginer votre situation et votre point de vue, mais je ne peux suggérer aucune recommandation pour ouvrir l'enceinte.
Numéro de ticket: 12986736 🤗

just sit and wait and wait and wait and wait. Unless you can figure it out yourself, don't bother trying to get any help at all from Logitech.

Will just give you a robot to talk too then throw you around to other people and either say there is nothing they can do or flat out hang up it is really horrible service and the quality is straight out of chinas factorys

LE suport en ligne logitech est une catastrophe; vous avez un robot idiot qui balance toujours les mêmes réponses et impossible de joindre un humain. Je vais leur faire une pub magistrale: ma question était toute simple, eh bien, impossible de la poser: retrouver la correspondance dans un parc d'équipements bluetooth, entre eux et leur dongle (clé usb) correspondant: le BaBA, quoi

Horrible robots no empathy.

They don’t want to even hear about my query. All they do is send the same robotic response every time

I purchased a Z407 desk sound system in January 2023. It came with a wireless remote puck for Bluetooth, which recently stopped working, so now I have no sound on my PC. I tried contacting their chat line but was unable to connect. I tried emailing and no response. I tried to log into my Logitech account and the password no longer worked. After hours of trying to find more information about fixing the problem, I found a small blurb by Logitech stating that replacement pucks are no longer available.

I'm furious, not only at the time I've wasted trying to fix the problem on my own, but also at the waste of money. I'm a senior living on a fixed income so I try to be careful with my money, this has left a bad taste in my mouth.
T

Il mouse MX2 anywhere ha smesso di funzonare un anno dopo l' acquisto, contattata l' assistenza in chat ho perso un' ora venendo rimpallato tra tre operatori l' ultimo dei quali disse che entro 72 ore mi sarebbe stato spedito un nuovo mouse. Trascorsa una settimana ho ricontattato chiedendo in quale centro avessi potuto portarlo in riparazione, hanno ricominciato richiedendo i dati, fattura, indirizzo dicendomi che sarei stato ricontattato nonostante avessi loro dato il numero di ticket aperto nel primo contatto. Sono truffatori

I purchased a Powerplay charging mat diect from Logitech.When it arrived it was missing the charging disk making it useless.I have spent 5 days trying to get them to send me the disk.All I get are stupid platitudes no tangible result and now 5 days in they are asking for the order number instead of looking it up themselves.
A complete waste of a company with no customer service.
I own a company that’s spends thousands every year on computer items and have canceled our latest order and issued a memo banning all Logitech items from being purchased for company use. Look up the terrible reviews this joke of a company get which I was unaware of until today. My advise is DON’T buy from them get a Corsair of alternative instead.A company that sells to the public stands on how well it treats those customers and how well they deal with issues.
Their appalling customer service has lost then 16 mouse and 16 keyboards on the current order and all our future business

Meine Maus wurde defekt. Ich habe alles inkl. Rechnung usw an Logitech geschickt. Es kam nur eine automatisierte Antwort dass ich genau diese Dinge wieder schicken soll die ich schon geschickt habe (und das nur auf Englisch!).
Nach der zweiten Antwort von mir kam wieder nur eine sinnlose Mail, was ich alles versuchen soll. Das habe ich aber auch schon alles probiert und ihnen auch geschrieben.
Für mich ist das nur Hinhalten damit man es sein lässt!!

I supporto per un mouse MX Master 3S (circa 100€) e' scadente. La chat (una chat-bot ad essere precisi) e' solo in inglese (e non sarebbe un problema) ma dopo aver riportato il problema (e non averlo risolto) chiede di aspettare un operatore. Inutile dire che dopo 60 minuti non e' arrivato nessuno, se non una mail con il numero del ticket (12660587) il log della conversazione e l'indicazione di "sentirsi liberi di rispondere alla mail".
Dopo aver risposto allegando foto e descrivento il problema, arriva un'altra mail con al fondo tre link a forma di pulsante con scritto:
- I am no longer interested.
- Sorry about that!
- It is!

Poi solo piu' il nulla cosmico ...

I wish to add my name to the list of dissatisfied Logitech customers. Their "Logan" system was ineffective for solving my problem. This was the case both via chat and their telephone support process. Their robotic process for diagnoses are slow as well as ineffective. If you're in the middle of your business day, you may as well plug in a spare keyboard or mouse and save yourself valuable time.

J'ai pourtant un peu de patience, mais là j'ai marché sur la tête !

J'ai un casque Astro A50 qui ne se recharge plus après 14 mois.
Il m'aura fallu 1h15, 3 photos, 2 vidéos à publier (je vous conseille d'être doué en partage de médias !!!) pour me faire dire que je vais devoir attendre plusieurs jours pour que "backoffice" me fasse part de sa décision.

Ce SAV est hallucinant de complexité et de médiocrité.

A l'époque, on entrait dans le magasin, on décrivait notre problème en 30 secondes, on attendait 1 minute que le ticket soit encodé et c'était réglé pour assurer le renvoi de la pièce défectueuse. L'évolution n'est pas folle chez Logitech.

Can't reach a person via chat or phone, no matter what you do. More accurate to say they don't have support.