Support Logitech レビュー 200

"Be advised that (this new MX keyboard) is not yet released"- email by Logitech Support, Joyce O.
Logitech Chat, after putting me on hold many times, pretending to be researching the issue, had no idea. I already ordered the keyboard before their "advice" online and it arrived! Ignorant morons with a big ego.
Both my Logitech K800 keyboard and my MX Master 2 mouse gave up after 2 years. No refund, no excuses, no replacement.

Best wireless keyboard and mouse combo, was on sale at Best Buy for 23.99. USD.I had to go into control panel and speed up my mouse cursor but other that that a great buy and it doesn't eat batteries like my last set up . Even at a price under 40 bucks is still a good deal

Paid £17 for express postage 2-3 days, item received in 5 days and was shipped using UPS Saver, not express at all. Logitech refused to refund this postage cost, I feel like I've been miss sold this postage and robbed since the cost was so high to receive a saver service from UPS.

Support also were dismissive and failed to follow up on my initial request, I had to chase them.

Logitech is awesome, my Logitech g29 pedals broke a small bit on them and after inquiring the warranty in just 3 days they sent me a brand new one free of charge. Amazing support

I owned a G930 bluetooth headset of which the battery died after several years of use. Knowing it was long past the warranty period, I inquired logitech on the possibility to purchase new battery parts. However, that was not possible. Instead of sending me of with that knowledge they still asked for the G930's PID and other proofs of purchase. After handing them the details I receive a notification that package was on its way.

They sent me an up to date generation replacement. If that is not going above and beyond to aid customers, I don't know what else would be expected. That nurtures customer loyalty.

I have to say in most instances where there is not a bot making determinations (Paypal/Alibaba shame on you) the outcome is mostly positive and Logitech is no exception.

Going above and beyond looks like this. I had purchased a G915 keyboard, not a cheap purchase but one hell of an excellent keyboard. Unfortunately due to forgetting to remove the dongle from a motherboard warranty claim I contacted Logitech sales to purchase another as this spare was not available on their website. Sales logged a service ticket on my behalf and Logitech quickly fulfilled my request without question. No questions, no to and fro, they just saw an issue and resolved it quietly. Outstanding.... Oh and this was Logitech support in Australia.

Useless manufacturers warranty.
Avoid.

NO SUPPORT AT ALL! NOBODY THERE.

Customer support is terrible!
They are happy to take my money but not interested in delivering

Jeg spurgte logitech support omkring et kabel. Der var en dårlig forbindelse (som jeg selv har stået for), derfor efterspurgte jeg, hvilket kabel jeg skulle købe til mit produkt.
Først fik jeg en fejlfindingsguide på samtlige rat og pedal produkter.
Jeg spurgte så igen.
Anden gang fik jeg svaret "det kaldes som kabel eller adapter".
Jeg efterspurgte derpå en engelsk eller dansk skrivende/talende supporter. Men, det har de desværre ikke.

Appalling service all round.
Over 4 months to complete a return and then they refund the incorrect amount.
No live chat service and very slow email responses adds up to a terrible quality of customer care, for such an established company.
Won't be buying directly from them again.

There is just NO support at all.
First they ask a few questions and after the customers answers everything, like OS, computer, etc and sends photos of the product, you never hear back from them!
I opened a few tickets, it's always the same process.
Usually, this is how Chinese Tech companies do. I am very disappointed by Logitech, supposed to be a Swiss firm...
I spent 200 dollar on a useless product, and they are unable to provide even basic support.

I have various items of Logitech, Keyboard, Gaming Mouse and Gaming Headset.
The quality of the products is pretty good but that is not where my issue is. The issue I have is their Support and Aftersales is terrible.
The Usb Receiver for my Headset broke recently and I tried to get a replacement for it.
The Customer Support quoted some rubbish that the USB receiver is not covered for accidental damage under the warranty, Great but I still need a USB Receiver to work a £120 Headset.

'Well sorry sir we don't have one in stock so tough s**t'
I have found that the USB receiver for another model works so I have ended up buying one off Ebay but pretty disgusted at the lack of Customer Service from Logitech and will certainly make me think twice about buying any more of their products especially when I have had excellent aftersales support from Corsair

Service client impeccable en Suisse. Néanmoins je suis un peu déçu par la qualité des produits au regard du prix et du standing de la marque.

Support service is just poor. Typical generic questions and answers.

Logitech has lost my confidence and as a customer. It's taken about 10 emails over the course of approx 18 days to really get nowhere and now back to where I started. Purchased their Slim Folio keyboard case for the iPad Pro 11 and some keys just don't work or are intermittant.

Its typical Support workers with no real touch or understanding of customer service (just some guys in a large support service centre somewhere).

Sent 3 emails with pictures of serials but they keep coming back with the same questions, as the support obviously never really read the email properly. Likely they measure success by how many calls they close off (so closing mine was easy).

After many days of emails and waiting for the conclusion, which was pretty much "it comes under international warranty", which almost felt like saying it was not their department's problem. There we're no next steps or recommendations. but almost pretty much cut off.

My only conclusion is to throw the product away as its an extremely frustrating experience to use it with my iPad.

Seeing negative reviews on trustpilot was honestly a surprise to me. I bought a keyboard last summer at a best buy and the space bar broke about a month ago. I went on their website, filed a claim, and was sent a new keyboard. I did have to go to best buy and get a copy of the receipt, but I didn't feel like that was unreasonable. They responded to all of my emails as well. The only thing that would've been better is if they would have taken the broken keyboard back to try to repair it and maybe resell as used (rather than just having me throw it away), but from a purely consumer perspective this was about the best I could ask for.

Logitech zone wireless is the worst headset I have ever owned. I have had it three weeks and already the Usbc connector has broken and now the hinge on the headset has broken.

Plastic piece of garbage.

Plus, the sound isn't great and there is a large latency.

I brought several Logitech products at once and none of them are great.

I have a business and was thinking of rolling Logitech products across the company...I'll be going elsewhere now.

got a Logi key board for my Ipod about a year ago dont use it much and it is looking keys Horrible Horrible will not buy anything from them

I purchased a UE Hyperboom speaker manufactured by Logitech in August from a T-Mobile store. After three weeks one of the internal speakers in the box malfunctioned and stopped working. Unfortunately it was too late to return to T-Mobile so I had to deal with Logitech. The customer service was horrible, it literally took dozens of calls, hours on hold, multiple emails and complaints to consumer agencies in order to get a replacement two months later. Problem is the replacement was also defective. It randomly drops the Bluetooth connections and wouldn't reconnect until shutting down and restarting both the speaker and the device it was connected to. It has now been a month and a half of attempting to remedy this situation with Logitech. Including them hanging up on me after waiting forever on hold and trying their trouble shooting to no avail. They sent me a link to a return shipping address that led to a page that would not open to download or print. I have informed them of this and they have stopped responding to emails and it's again almost impossible to reach them by phone, so I'm still stuck with a dud speaker.

Absolutely zero care for their customers, do not purchase ANY products from this awful company. They will cease to work and then you will get no support from them whatsoever.