Support Logitech レビュー 200

Literally one of the worst customer support in the world been waiting three months for an order been emailing back-and-forth and no one can tell me what’s going on

Demande de prise en charge de garantie pour une souris à 33€. Support lourd et incapable, ils m'ont demandé 3 fois mon nom. Demande d'envoyer une vidéo en MP4 de moins de 25MB pour prouver que le produit ne fonctionne pas plus un post-it avec leur référence de dossier (4560627) - un peu comme dans les films pour les preuves que les otages sont toujours en vie. Il vaut mieux être informaticien pour accéder à leur support. Presque 2 heures avec eux en chat pour quel résultat ? Toujours pas reçu de validation pour la prise en garantie. Pour 33€TTC c'est vraiment minable et quelle perte de temps et d'argent. TOUTES les autres marques font mieux, même celles au bout du monde. Pour moi, c'est fini Logitech mais je vais aller au bout de ma demande de garantie car j'ai vraiment envie de voir les âneries qu'ils vont encore me demander.

Brilliant joystick until it goes wrong, the rudder mechanism malfunctioned just out of Warrenty, understandably I did not expect free parts for replacement however I did expect to be able to buy the parts so I can do the job myself, NOT A CHANCE Logitech are not interested in after sales, they don’t care nor help, after over an hour on chat I was told to await an email, I clearly explained that I was not after a Warrenty repair but to buy replacement parts that they surely have since the sell the product and do Warrenty repairs. I get an email back saying my Warrenty was void and can’t be helped. I chased again and clarified again I needed to BUY the parts not a Warrenty claim. Nope I was advised to buy another unit for £220. I appreciate it’s out of warrenty but it’s not environmentally friendly to throw away the whole joystick and thrust control just for once small broken spring (shame on you Logitech) to sum up.
Customer support 0 out of 10
Durability of product 1 out of 10
Reliability of product 2 out of 10

Being fleeced for a high cost shoddy product 10 out of 10. Beware folks it looks flash but breaks soon after the Warranty's expired and Logitech don’t want to know unless there palms got crossed with silver a second time.

Support from this gaming giant is a complete waste of time. They give the standard response to update drivers or try a different computer right after you stated you tried all that and more.
If you want good gaming gear stick to razer Logitech when it works is great but if you get a problem you might as well buy another item or shop elsewhere.

Juste incroyable.
Dimanche 13 septembre, quelques stations de radio de ma SqueezeBox radio ont arrêtées de fonctionner.
En début de semaine, je suis donc allé sur le site web du support Logitech pour demander de l'aide (ticket 4170786). Sans aucune nouvelle (en dehors de l'accusé de réception), en fin de semaine je suis retourné sur mon compte Logitech et ma demande avait simplement disparu (plus rien dans le champ "Mes demandes").
J'ai donc ré-ouvert un ticket selon la même approche (4191812). En essayant d'utiliser le chat en ligne, j'ai à nouveau ré-ouvert un ticket sans le vouloir (4178122).
Et ... 2 jours plus tard, mes 2 nouveaux tickets ont également mystérieusement disparu de mon compte.
J'ai donc ouvert un 4ème ticket (4205518).
Suite à ce 4ème ticket, j'ai commencé à recevoir quelques réponses :
"Ce produit n'est plus pris en charge pour le moment"
"Avez-vous essayé de redémarrer votre PC et votre Squeezebox ?"
"... est remonté vers notre service technique supérieur. A priori, le temps de réponse peut être jusq'à 48 h" (date du 23 septembre)
Et finalement:
"vous avez ouvert plusieurs tickets au même sujet ..." et ce 4ème ticket a été fermé avec la mention "Résolu".

J'ai par le passé eu affaire au services clients Logitech pour un kit clavier/souris défectueux et je les avais trouvé si efficaces.
Que s'est-il passé depuis ?

dont waste your money! Absolutely useless company!

Worst treatment in the world. Bought a keyboard from site and never arrived. Months of emails for nothing, never received the product. Answer to emails was completely unprofessional specially by Rakesh S

Great experience with Logitech, they sent me my new saitek flight sim throttle quadrant straight after being restocked. They also have really kind and great staff who frequently kept me up to date. Definitely recommend Logitech's high quality service.

I bought a new Logitech Slim Folio which stopped working after 6 months. I telephoned Logitech support assuming they would exchange it and they didn't want to know asking me to contact the retailer I purchased it from. I will never buy another Logitech product.

I was initially impressed with their prompt response and support communication infrastructure.

But as time passed (7 weeks), with no responses at all, I promised them that if they did not respond soon, I would become "Kevin" and lambast them with a negative review on every site I could find.

I find it hard to believe that a consumer technology company would allow an open support ticket to languish for almost two months.

....could they get worse..yes they could!!!
I completely concur with all the negative feedback on here: appalling customer service.
....an update!
They cancelled my order after over a month of waiting! What an utter waste of my time and effort!
Seriously folks, buy elsewhere and support a company who cares about it's customers.
Awful company, awful service!!!

Their support is one of the worst around.

They don't read your replies to the tickets and every reply seems as though it's a standard one every single time.

It feels as though it's shipped off to a low-cost labour country with English as a second language, with the sole purpose of frustrating a customer into giving up and not bothering them again.

Would be great if they actually followed up on their "Support Tickets".
Been more than a week and still not been shipped. Others have been waiting months.
Community pages have loads more stories concerning the total lack of customer service.
For a big company like Logitech, surely they can set up a dedicated team to deal with the customer complaints.

To say I am disappointed with Logitech support is an understatement. I own the Logitech G933 Artemis Spectrum wireless headset. My unit, like so many others that I find on the internet has a faulty on/off switch that causes the audio to drop out from one side or the other. When I first contacted support they eventually got back to me and was talking about a different problem than I described. We went back and forth with e-mails (5 total) eventually with them asking for all of my contact info as well as the model and serial number of the headset. After I supplied it they then e-mailed me wanting a picture of the serial number along with a hand written note showing the case number. Again they replied with sorry we can't help you. I contacted them with a known defect in their product and the reply is no help. They offered me a 30% discount on my next purchase. When someone pays $200 plus for a headset and it fails with a known faulty part, a reputable company would back their product, but not Logitech.

Aperti 2 tickets in data 01/07/2020 ad oggi nessuna risposta. Uhm forse sarà colpa del Covid?

Bought G413 keyboard 6 months ago
Bought G413 keyboard 6 months ago, store i bought i is closed. Now keys started falling apart, first CTRL fell off with pins under key caps stuck in switch, i can't get the out anymore. Have to damage switch or change whole switch. TAB and other key are also wobbling, I am afraid of pulling off since they could break pins also. Don't buy Romer G switches, they are known to have this problem.

Now I contacted Support. First I had to wait 17 days for answer, then they told I have to record how I destroy this keyboard and then they will decide if they will send me new one. So I can destroy it and don't get new. Even if they do decide to replace it after destroying, I have no keyboard to respot to their support ticket, because I just completly destroyed their keyboard and I have to buy new keyboard as replacement becuase I will have to wait 3 weeks for new one to arrive. Now another 2 days passes since I refuse to destroy it and told them this, still no answer.

So in nutshell I will have to spend even more money because of their fault, maybe even destroy keyboard and sitll not get replacement(many people never got replacment after they told them to destoy device btw). Not only this imagine I smash keyboard and key hit my eye, or eye of my friend. Imagine telling people to destory deviced, they are telling your young children to destory devices and record this. Do they know kids can injure themself too? Do they know some devices can couse fire, for example battery of mice?

Do they read EU Laws on warranty and electinic waste? They create one and have to replace device without damage of customer. They have to find soltuion how to, and this is bad one.

And all this for what? Becuase they don't trust their customer,they think they will resale their device or something. So they consider us fiar users for scummers. Total discrimination of customers, breaking EU warranty law and EU electornic waste law.

After buying only Logitech for years and I was suggested to do so becuase of their good fast, friendly and easy to handle support. Now I need help from them 2nd time in my life, and they do this. First time they refused me on G403 mice hand to buy new one, now they think i am scummer. Really avoiding Logitech next time. Not only their proucts started falling apart after 6 months of use, but also this support. Oh God. I used to have mice and KB for 5+ years without any problem, now the fall apart by normal use.

Shameful. Really thinking of filling the report against them to EUCommittee on Petitions for all this.

P.S. I will update this review and maybe rise my socre if they do something. I would give -5 if I could

2n P.S. Guys buy kingstone, they are new Logitech when it comes to support. They sent me new parts for Cloud headphones even out of warranty, and all this completly free.

EDIT: They finally replaced broken product. After 30 painful days they finally asked just to record I have keyboard, serial number and ticket number. It is good now and I got even better keyboard G513, but still way to much frustration on support which should try to calm you down if you bought faulty product. You are already frustrated by this, no need to have stupid policy that frustrate even more. Not to mention how slow support is. But since they are friendly and did replace product with even better product, and send me new in just 3 days. I will rise my score to 3 start. Would be 5 if not for slow support and stupid policy of destroying the old product if it is proven faulty.

Costumer service is trash! I have been waiting and they don’t response politely to inquiries and they don’t care about the costumer. Terrible

I have been talking with costumer service for over a month! And they haven’t solve my problem. They don’t care about you as a costumer

Logitech USED to be a great company that made high quality products that would last years.
Now however, their quality is shocking and most items fail within or shortly after a year.
Logitech mice used to last for 4/5 years without an issue. Last 2 I bought both failed within 6 months.
Shame that a once great company has dropped it's standards so badly, using cheap components and shortcuts. It seems to be cost minimising policy over quality (which was always their focus up until about 3-5 years ago). Avoid their new products.

Nur noch billig China Müll zum hohen Preis

My keyboard was broken so I wrote a support ticket to Logitech support.

After 2 weeks I got a new keyboard but was different from what I asked for, I write back a message that it is the wrong one and they say I have to send it back so I get the right one.

3 weeks later the "correct" keyboard arrived but it was the wrong product again, however I wrote which keyboard I have.
I sent him a message but no longer reply.

This took more than 1 month and i'm still with a broken keyboard.