Sutsu レビュー 167

Sutsu からの回答

2024年11月22日

Hi Dan, Thank you for taking the time to write a review. We really appreciate it. Thank you for your kind words and that you received a great experience shopping with us. Thank you for your support and we are so pleased you like the fit of your sweatshirt and t-shirts. We look forward to seeing you again soon.

Sutsu からの回答

2024年11月18日

Hi Chris, Thank you for your awesome 5* review. We are so pleased you are happy with your order and that our customer service as helpful and smooth. Thank you for contacting us direct so we could help with your order to ensure you had the size you wanted. We look forward to seeing you again soon and thank you for your support in Sutsu.

Sutsu からの回答

2024年10月31日

Thanks for the lovely review Phil and for sharing your experience of Sutsu on Trustpilot. Glad to hear the team caught the error and were able to sort for you... Thanks for supporting the brand and we hope you have many great adventures in Sutsu.

Sutsu からの回答

2024年10月31日 に更新

Thanks for the awesome review and for sharing your experience with us on Trustpilot. Thanks for supporting the brand over many years and we wish you many happy adventures in Sutsu.

Sutsu からの回答

2024年10月31日 に更新

Sorry to read your frustration / disappointment about our production process but please allow me to address the points you raise as they are not informed or checked.

Production locations – we do have facilities in Bangladesh (& India) who make the base garment parts and as such there needs to be a labelling on the garment to show originality of fabric etc. We don’t hide this from any product and in fact actively show this information on each product page. This supply chain information has been independently verified and validated by 3rd party non profit companies (including Renoon & Ethy not to mention the 18month certification process with B Corp) to make sure our supply chain is as good as it can be for both planet and the people who work on our products.

You can see this on the product you ordered simply by scrolling down the page: https://sutsu.com/products/bear-says-emb-sweatshirt

Each garment has a “Product Passport” which show all the elements of the garment and where it comes from.

Embroidery Location – This is also shown on the product page and shows our UK facility where the garment is embroidered by a single worker – the quote from the 3rd party supply chain verification states: This supplier is a UK based family run business that delivers exceptional attention to detail on all aspects of finishing, embroidery & printing. They are a Living Wage Supplier which means they have been certified by the Living Wage Foundation. The real Living Wage is the only UK wage rate based on the cost of living. It is voluntarily paid by over 12,000 UK businesses who believe their staff deserve a wage which meets everyday needs.

Cost of Goods – We actively show exactly how much it costs us to make each garment (definitely NOT £5 as you mention) (splitting down the individual elements of the product) and show how much we make for each garment sold (before taxes are taken) and not including any further costs we need to cover like staffing or marketing.

Further to these two elements we also do multiple things (out of our profits) to offset the impact of each garment and hopefully make a positive impact on the planet and people:

Plant two trees for every order made: https://ecologi.com/sutsu
Offset our CO2 emissions 3 times – Through Climate Neutral https://explore.changeclimate.org/brand/sutsu / Through an app called “Planet” plus offsetting further with Ecologi and Klina.

We further commit to giving a % of our profits each month to conservation causes – this year we have helped protect Red Wolves / Bonobo Monkeys / 1000 acres of rainforest and 4sq miles of Coral Reef.

Was sorry to see that you felt you had no option but to call us out on Trustpilot before you gave us the chance to respond to your comments on email and explain how we work and or show you that we are not hiding anything. As a small brand (trying to do some good) each review has a significant impact on our business so it is dissapointing to read that you have made a large assumption about our production without reading into it further.

Sutsu からの回答

2024年10月30日 に更新

Hi Emily, Thank you for your awesome 5* review and for sharing your experience with us here. We are so pleased you and your husband like the quality of the t-shirts and we will always help out and find an alternative available where we can. So glad we could help and that your husband loves the fit of his new t-shirt. Thank you for your recommendation we really appreciate it. We wish you and your husband many happy adventures together.

Sutsu からの回答

2024年10月24日

Hi Ballbo, Thank you for taking the time to write a review, we really appreciate it. Thank you for your kind words on our customer service as we are always happy to help. So nice to read how you feel about Sutsu as a brand. For us as a small independent we are happy you are happy. Glad you like your order and we look forward to seeing you again soon.

Sutsu からの回答

2024年10月22日

Hi there, Thank you for taking the time to share your thoughts and awesome 5* review. Thank you for trying Sutsu and we are so pleased you took a chance on us and we have delivered what you have been looking for from a sustainable brand. We really appreciate the support and glad your sweatshirt fits you nicely. We wish you many happy adventures in your new sweatshirt and we look forward to seeing you again soon.

Sutsu からの回答

2024年10月11日

Hi Dan, thank you for your awesome 5* review and kind words. We really appreciate it and pleased that you are really happy with your exchange items. Great to read you love our latest addition with the long sleeved t-shirt also. Thank you again for your continued support and sharing your experience of our brand and products. We wish you many happy adventures this year in your Sutsu gear!

Sutsu からの回答

2024年10月9日

Hi Robin, Thank you for taking the time to review Sutsu. We really appreciate it. Thank you for your 5* rating and kind words and really happy to read you love your hoodies you have from us. As a small independent brand we love reading and hearing how happy our customers are. Thank you for your support and we wish you many happy adventures this year and beyond.

Sutsu からの回答

2024年10月7日

Hi Morgan, Thank you for your great 5* review. We are really pleased you love the fit and designs. We wish you many happy adventures in your new Sutsu sweatshirts and t-shirts. Thank you for your support and we look forward to seeing you again very soon.

Sutsu からの回答

2024年10月4日

Hi Paul, Thank you for your great review, we really appreciate it. Really pleased to read you still love Sutsu, thats makes us very happy. Thank you so much for your continued support in the brand. Glad you love the quality and fit of our garments and we wish you many happy adventures in them. We look forward to seeing you again very soon.

Sutsu からの回答

2024年9月27日

Hi P White, Thank you for your awesome 5* review and kind words, we really appreciate it. We are really pleased you love your order and you like quality and our designs which are all done by our founder. Thank you for your support in Sutsu and we wish you many happy adventures ahead.

Sutsu からの回答

2024年9月27日

Hi Michael, Thank you for your 5* review and your further orders. we really appreciate it and really pleased you are happy with your t-shirts and sweatshirt. We wish you many more adventures in them nd thank you for your support.

Sutsu からの回答

2024年9月25日

Hi Lee, Thank you for your great review and the 5*s. We really pleased that our customer service were able to assist with your orders quickly for you. We hope you enjoy wearing your t-shirts and sweatshirt and wish you many happy adventures in them this year and beyond. Thank you for your support in Sutsu.

Sutsu からの回答

2024年9月24日

Hi Chris, Thank you for taking the time to review us, we really appreciate it. Glad you love your sweatshirt and caps. We wish you many happy adventures in them.

Sutsu からの回答

2024年9月20日

Hi David, Thank you for your great review and the 5*s. Thank you for your new order and your continued support we really appreciate it. Thank you also for your kind words on our customer support and we look forward to seeing you again soon.

Sutsu からの回答

2024年9月20日

Hi Richard, Thank you for your great 5* review and kind words. We really appreciate your support of our small independent brand. Thank you for all your orders and we are so pleased you like the quality of your new addition, the Dawn patrol sweatshirt to your wardrobe. We wish you lots of fun adventures in it and look forward to seeing you again soon.

Sutsu からの回答

2024年9月13日

Hi Ian, Thank you for your 5* review and support of Sutsu. As a small independent it makes us happy and we really appreciate it. Thank you for sharing on here and we are really pleased you love the fit of your t-shirts. Thank you again for the recommendation and supped. We wish you many happy adventures for the rest of this year and beyond.

Sutsu からの回答

2024年9月12日

Hi Lee, Thank you for your great review and the 5*. Great to read the team sorted your t-shirts for you and thank you for your kind words of support we really appreciated it. Thank you for sharing and we look forward to seeing you again soon.