Sutsu レビュー 167

Sutsu からの回答

2025年1月28日

Thanks for taking the time to review (and the 5* review) We are glad that we were able to help resolve the size issue for your order. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.

Sutsu からの回答

2025年1月28日

Thanks for taking the time to review and we are glad that we were able to help resolve the issue your order. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.

Sutsu からの回答

2025年1月28日

Thanks for the 5* review Jackie. We are glad that your husband was happy with his present - great choice btw. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead for you both.

Sutsu からの回答

2025年1月28日

Thanks for taking the time to review and we're stoked you like your hoodie (and quality) Thanks for your support of the brand and we look forward to seeing you back in store soon.

Sutsu からの回答

2025年1月28日

Thanks for taking the time to review and the 5*s Will. We are glad that we were able to help resolve the issue your order - we are always here to help if we can. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.

Sutsu からの回答

2025年1月13日

Hi Steve, Thank you for your 5* review and we are really pleased that you like the quality and fit / sizing of your order. Thank you so much for your continued support. We look forward to seeing you again soon and we wish you many happy adventures ahead.

Sutsu からの回答

2025年1月13日

Hi Gareth, Thanks for taking the time to review and we are really stoked that we were able to help get you the right sizing for your order - thanks for gifting the T-Shirt to the homeless charity. Thanks for your support of the brand. We look forward to seeing you again soon and hope you have many Sutsu adventures ahead.

Sutsu からの回答

2025年1月13日

Hi Alister, Thanks for taking the time to review and we are really stoked that we were able to help get you the right sizing for your order - and get the replacements out in time for your holiday. Thanks for your support of the brand. We look forward to hopefully seeing you again soon and hope you have many Sutsu adventures ahead.

Sutsu からの回答

2025年1月28日

Grazie per aver dedicato del tempo a scrivere una recensione e mi dispiace vedere che ritieni che la taglia sul sito non sia corretta. Lo abbiamo ricontrollato ed è corretto, ma c'è una tolleranza di 2 cm su tutti i capi (che è lo standard del settore) ma se hai un problema con l'ordine, inviaci un'e-mail a hello@sutsu.com e faremo tutto il possibile per risolverlo per te. Per quanto riguarda le spese di spedizione, siamo un marchio indipendente quindi non siamo in grado di coprire le spese di spedizione dei resi perché non abbiamo il margine per farlo. Ne parliamo nella nostra pagina di spedizione e restituzione, ma posso capire la frustrazione: anche noi siamo frustrati a causa della Brexit.

Sutsu からの回答

2025年1月13日

Hi Jonathan, Thanks for taking the time to review ahead of your ski trip and we are happy that we were able to get you the order ahead of your trip. Hope the snow had dumped and thanks for your support of the brand.

Sutsu からの回答

2025年3月24日 に更新

Updated 24.03.25 - Thanks for the updated review and kind words. Am glad to hear you like your sweatshirts - yes the slimmer fit sweatshirts are coming back. Am glad to hear you were happy with our customer service also.

Thanks for the review Sandrine - as discussed on email there were some significant challenges around Xmas deliveries and Royal Mail let us both down. Normal delivery is not that long and also it can be related to customs and the time they take to scan the goods etc.

Sutsu からの回答

2025年1月28日 に更新

Updated response (28/01/25): Thanks for the updated review and we are glad to have helped resolve the issue for you. Thanks for your patience.

Thanks for the review and am sorry to read your frustration. I hope you can understand that like with any online order sometimes we are both let down by the courier. Just to confirm the timeline (for you and anyone reading this) we do make all garments to order which takes 3-5 working days. We shipped it the Monday after you ordered and unfortunately it looks like the order has got stuck with Royal Mail at their international hub and I hope you can understand it would be foolish of us as a business model to not deliver in a timely fashion. We will organise a replacement for you and recover the cost of the original order for you. We would be happy to change the design if you wanted something that wasn't Christmas related. I will email you direct to confirm.

Sutsu からの回答

2025年1月14日

Thanks for the awesome review James. We are very happy that you like the sweatshirt and glad to hear you are getting compliments already. Thanks for the continued support of the brand and hope you have many adventures in it. Look forward to seeing you back in store soon :-)

Sutsu からの回答

2024年12月23日

Thanks for the review and sorry to read your frustration. Just to confirm we were only made aware of the issue a few minutes before this review was done and within 24 hours we organised a replacement to be made and shipped to you using a different courier and can see that the order was received and signed for. I hope you can see that as soon as we were aware the courier let you (and us down) we actioned an expedite of a replacement and had it in your hands very quickly. Hopefully the gift is well received on Christmas day.

Sutsu からの回答

2024年12月10日

Thanks for the review and sorry to read you dissapointment at the delay in delivery. We make all garments to order which takes 3-5 working days. We do mention this on each product page and also the email confirmation but understand these things can be missed. Whilst we know "fast fashion" is very much a thing we actively try to avoid over production and putting undue pressure on the environment / natural resources - unfortunately this means it takes a little longer to arrive (rather than it being entirely the couriers fault - although we know that pretty much every courier service at the moment is a day or two behind its normal service as well). I have checked your tracking and it should be arriving tonight (or worst case tomorrow). Thanks for the patience.

Sutsu からの回答

2024年12月5日

Hi there, Thank you for your 5* review and we are really pleased that you like the quality of your order. Thank you so much for your support. We look forward to seeing you again soon and we wish you many happy adventures ahead.

Sutsu からの回答

2024年12月5日

Hi Ian, Thank you for your 5* review and taking the time to place a review here. We really appreciate it. Really pleased that you like your order and it fits you nicely. We look forward to seeing you again soon and we wish you many happy adventures ahead.

Sutsu からの回答

2024年12月3日

Hi Heather, Thank you for your great 5* review and being part of Sutsu's journey we really appreciate the continued support. Glad you love the design and colour and we hope the recipient loves it too. We wish you lots more fun and happy adventures ahead and thank you again for your support.

Sutsu からの回答

2024年12月2日

Hi Richard, Thank you for your great review and for sharing how your sweatshirt fits for your build. Really helpful to share for others that are similar in height to yourself. We really appreciate you taking time to review your experience with Sutsu and thank you so much for your recommendation. We wish you many happy adventures ahead.

Sutsu からの回答

2024年11月28日

Hi, Thank you so much for taking the time to write a review. Great to read you love your first order and the fit. We look forward to seeing you again soon and thank you for the support.