Sutsu レビュー 167

Sutsu からの回答

14時間前

Hi Bogdan, am sorry to read your dissapointment in the delivery speed of the products. Sadly delivery to Romania is historically very slow and not something we have any ability to speed up. As for the size of the products we have recently reduced the size of the 5 Panel Caps to a smaller size (58cm circumference) and would be happy to replace your existing caps. Also it is a shame you did not reach out to us directly to allow us the opportunity to address your issues before leaving a review. As an independent business all reviews have a significant impact on us as a brand. Please email us on hello@sutsu.com and we can sort you a couple of replacement caps.

Sutsu からの回答

2026年4月1日

Thanks for your review, Martin. We’re sorry to hear that your experience hasn’t met expectations, especially as you returned to the brand to buy additional sweatshirts.

If something hasn’t felt right, we’d always want to understand why - and if there’s been any kind of production fault, we’d much rather have the chance to put that right for you with a replacement before it leads to frustration.

As an independent brand, every piece of feedback genuinely matters to us, and we’re always here to help. If you’d be open to it, please feel free to email us so we can look into this properly and make things right.

Sutsu からの回答

2026年3月5日

Thanks for the awesome review George. Glad we could help with the size exchange and got you sorted out. Thanks for supporting the brand and hope you have lots of adventures in your Sutsu.

Sutsu からの回答

2026年2月25日

Thanks for the awesome review Stephan. Glad to hear you love the fit and branding - thanks for supporting the brand. Always happy to help with any customer support requests. Hope you have lots of adventures in your new garments.

Sutsu からの回答

2026年2月6日

Hi there, Thank you for your 5* review and taking a gamble on Sutsu, we are glad you did. We are pleased to read you love your Happy Trees EMB sweatshirts and it fits you nicely in the chosen size. We wish you many happy adventures ahead this year and beyond.

Sutsu からの回答

2026年1月20日

Hi Carl, Thank you for your 5* review. Great to read that you are really happy with your sweatshirts and cap from your orders with us. We are really pleased you are happy with your purchases. We look forward to seeing you again soon and wish you many happy and fun adventures ahead.

Sutsu からの回答

2026年1月20日

Hi Elmar, Than you for your great 5* review and kind words. We are really pleased you like your Deer oh Deer Slim Fit sweatshirt and are receiving many compliments. We wish you many happy and fun adventures ahead this year and beyond.

Sutsu からの回答

2026年1月7日

Thanks for amazing review Jan. Glad we were able to help with the order issue for you. Hope you have lots of adventures in your new garments - thanks for supporting the brand and look forward to seeing you back in store soon.

Sutsu からの回答

2026年1月6日

Thanks for the 5* review. Glad you are loving your order and glad to hear we were able to help with your queries. Hope you have lots of adventures in your new Sutsu gear and we look forward to seeing you back in store sometime. Have a good one.

Sutsu からの回答

2026年1月5日

Thanks for the awesome review Kenny. We are definitely not from China, based in the UK with our production hub in Cheshire. We think the japanese name can be a misstep for some but thanks for the kind words. Hope you have lots of adventures in your garments.

Sutsu からの回答

2025年12月19日

Thanks for the awesome review Louis. Glad we were able to get your hat to you before your adventure. Thanks for supporting the brand, have a good trip and hope we get to see you back in store when you return. Safe travels.

Sutsu からの回答

2025年12月15日

Hi David, Thank you so much for your 5* review and kind words. We really appreciate it and the support in what we do here at Sutsu. Thank you and we wish you many happy adventures ahead.

Sutsu からの回答

2025年12月15日

Hi Lisa, Thank you for your great 5 * review and support in Sutsu. Glad Jon was able to assist and helped with the order. We hope you love your new t-shirt when it arrives and we wish you many happy adventures ahead.

Sutsu からの回答

2025年12月8日

Hi Caroline, Thank you for your awesome feedback. We are pleased we could help asap for you and have a replacement processed and shipped so you had it in plenty of time. Thank you for contacting us direct as soon as you spotted the issue as we are always happy to help. We wish you many happy and fun adventures ahead, thank you again.

Sutsu からの回答

2025年12月16日

Thanks for the review and sorry to hear your cap had the applique badge adhered incorrectly. The website photos are quite clear in that they show a badge (we even mention it under the product) and not embroidery although the badge itself is in fact embroidered. We would be happy to replace the cap if there is a fault with the application.

Our cap supply chain is fully vetted and the factory used to make the base unit pays above the minimum wage, uses cotton only from the Better Cotton Initiative which provides far higher salaries for the farmers as well adhering to very strict cotton growing techniques.

As for our returns policy, we are an independent brand and are unable to cover return costs as we do not have the margin to cover them. However if your garment had a fault with it we will of course replace it if you were to send photos to hello@sutsu.com

Sutsu からの回答

2025年10月31日

Thanks for the review and am sorry to read the 3*. On every product page there is a full supply chain detailing exactly where certain products are made, where the cotton comes from and where it is finished. We do not shy away from this and we also give a significant amount of money to support workers in these countries to have better working conditions. We also offset all carbon emissions 3 times and we are committed to both the B Corp accreditation and the Climate Neutral accreditation - both of which we pay into. We do wish you could have read all the data on each product page so you could have made a more informed decision before writing a review.

Sutsu からの回答

2025年10月29日

Thanks for the kind words and am glad to hear you are happy with the sweatshirt. We are always happy to help with any questions, issues or queries so am glad we could sort it for you. Hope you have lots of adventures in your new sweatshirt and thanks for supporting the brand.

Sutsu からの回答

2025年10月7日

Thanks for the kind words and am glad to hear you are happy with the T-Shirts. Good to have you on board. Always happy to help with any questions, issues or queries...

Sutsu からの回答

2025年7月28日

Hi Ian, Thank you for your awesome review, we really appreciate you sharing your experience here with others. We are glad we could help rectify the small error for you asap and you received exactly what you ordered. Thank you for contacting us direct when you noticed the error so we could help and action the replacements. We wish you many happy and fun adventures ahead and thank you for your support in Sutsu.

Sutsu からの回答

2025年12月16日

Thank you for taking the time to write a review we really appreciate it. Glad we could help with the dicontinued design and that you loved your order including the other garments. Thank you for your continued support and we hope to see you again soon.