They do not ship using a fast courier service. It took 3 weeks to receive my order. Secondly, the caps are HUGE. I would call them a One-size fits Only huge heads. Also, i ordered 2 caps, one is sup... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... もっと見る
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Received a present from a friend,in the post,wrong size. No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name,... もっと見る
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I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... もっと見る
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企業情報
当該企業による記述
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
連絡先
71-75 Shelton Street, WC2H 9JQ, London, 英国
- hello@sutsu.com
- sutsu.com
4.5
優良
167件のレビュー
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very disappointed
Was looking forward to the arrival.
Very disappointed once arrived.
Print is not to a high standard.
Material isn't very good and the T-shirt was very smell when it arrived.
Once washed looked even worse.
Wouldn't recommend.
2022年8月1日
自発的なレビュー
Sutsu からの回答
Thanks for the review James and am very sorry to hear of your dissapointment. I wish you felt you could have reached out to us directly on email to try and sort out the T-Shirt and the issues you found. As an independent brand we want all our customers to be happy with their purchases and am sorry we have failed you to date. Every review is important to us and we do try to solve any problems customers may have.
We do discuss the smell in our comms that sometimes due to application of the print a vinegar smell is left which dissapears after one wash. Sorry to hear the print has got worse after one wash. We would be happy to look at replacing it for you if you could send us a photo on hello@sutsu.com
I would also like to state that we are not affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews. We use and alternative company called Loox who we are happy with yet Trustpilot seem to think they can impact how our business is portrayed. (sorry for the rant on your review).
Excellent service
I discovered this company by chance whilst looking at T-shirts. I ordered two XL T-shirts on Thursday night, carefully following their easy to follow instructions on how to order sizes correctly. On Friday morning I had confirmation that my order had been processed and was scheduled for tracked delivery on Saturday. Sure enough it arrived exactly as stated on Saturday. Superb service. And the T-shirts? They fit beautifully and the quality is excellent. I’m getting ready to order some more.
2022年7月30日
自発的なレビュー
Sutsu からの回答
Thanks for the awesome review Chris. Hope you have lots of fun and adventures in your new T-Shirts this summer and beyond. Thanks for giving detailed feedback on all of your experience with the brand. Thanks again.
Sorry to write this but we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox (who you kindly reviewed on also) who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed. (sorry for the rant on your review and thanks for the support of our brand).
Excellent quality garments
Excellent quality garments, communication when a size change was needed was superb. Will defo be using again. Lovely little brand.
2022年4月25日
自発的なレビュー
Sutsu からの回答
Thanks for the lovely review Chris and apologies for the delayed response.
The reason for this is that we are not wantingly affliated with TrustPilot and they have forced us to have this review page on their website otherwise we can't control how they display reviews and they negatively mark down even 5* reviews (to 3.7*). We use and alternative company called Loox who we are happy with yet Trustpilot seem to think they can control / impact how our business is portrayed. (sorry for the rant on your review and thanks for the support of our brand).
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