Suzuki レビュー 

Absolute shambles ( Suzuki Welling )

Ordered a motability car from them and was told delivery would be for October 20th, car never showed up, it missed the truck.
Fair enough sometimes it happens.

Was assured that I had priority delivery for 2nd November. Car never showed up again. Was told hopefully the next day but no. 3 TIMES LET DOWN.

Went into showroom to find out what the hell is going on as I had to give back the car i currently had so no car now whatsoever and they said they can confirm its on truck now waiting to be driven up tomorrow ( this car is only an hour away from the show room ) had a call at 5;30 to say it had arrived! Yay! Could get it for Friday 6th November.

Then had a call Thursday evening before to say there is a recall on a part for the car, part has been ordered and will hopefully be delivered on morning of pick up and put into car ready for me to collect or a couple of days later.

Had a call again to tell me that part did not arrive and there is a back log of the part of 4 to 14 days!
If this was the case why was it not flagged up when they ordered it yesterday!
This is a motability car and used for my son, my son has already missed two days of uni due to the handling of delivery- he cant miss 14 days
!
I have had nothing but the run around on this car one problem to another and no resolution given to me despite the fact that they know i have no car and its a mobility one.

Shocking service, no solution or help . I have lost all faith in them and the car.

I visited cropleys at Boston and was met by Harley and shown round the cars. He explained everything very clearly and sorted a test drive efficiently despite being busy with other customers. The following day I travelled to Lincoln to look at vehicles I was then stuck between a Nissan or the Suzuki and because of the amazing service I’d received from Harley at Boston I returned and purchased the car. He made everything so easy and the handover which my dad sat in on who buys a lot of cars said it was one of the best as Harley really took the time to show me everything and how it worked so I drove off the forecourt confident in myself and my new vehicle. Great job thanks

Two weeks ago I visited Crewe suzuiki dealer to look at a vitara . Saw one I liked so was keen to look at it more. This was a Monday morning and there were lots of staff about but not one was available to speak to. I waited 15 minutes. Just about to walk away when one did appear. he showed me the car and opened it . Inside were some empty chocolate papers. I commented on this but the salesman said well we can't clean with covid you know. Not impressed as I had been to other dealers and cars were clean . Not impressed .

Justin Masters at Browning suzuki Melton Mowbray, Leicestershire has helped us recently to replace my mother's old car with a lovely 2nd hand suzuki swift. From the minute we made initial enquiries at Melton Mowbray Suzuki, Justin went above and beyond to get us the right car for my elderly mother even with the restrictions and challenges covid presents.
She has continued to receive exemplary after sales customer service from Justin and his team.
I can not praise and recommend him & this garage enough! Would 100% recommend.

We ordered accessories for our Suzuki Jimny but the courier (DHL) delivered to the wrong address (the photo of the front door was definitely not our home!). We contacted Suzuki and they immediately resent what we ordered and it arrived the next day. That's excellent customer service!

We didn't regret purchasing this car one bit, it has a good company behind!

Didn't end up buying a car here as decided not for us. However the level of service and attention given was outstanding. Not your usual hard sell but genuinely helpful and pressure free. My mum owns an older suzuki and brings it here to be serviced and receives the same level of service as as it she had a nice new car! If your in the market for a Suzuki them I would highly recommend you give them a try. This review is for Suzuki Exeter.

My mother and i recently visited the suzuki dealership in Wellingborough as she was wanting to part exchange her vehicle for a Suzuki Swift,Was met by a very smart,polite,friendly and professional sales executive named Gary Foster.Mother was invited for a test drive,which was duly excepted..She was given a very fair px valuation for her car and a deal was done..The whole process was a very pleasant.And i would recommend this dealership on my,and my mothers experiences

Suzuki Swift is practical little car. Being an automatic it's great in traffic and easy to park. It has a spacious interior but this comes at the expense of a small boot. However, you can fold the rear seat forward if you have no passengers there and load your shopping if need be!

Suzuki Swift is practical little car. Being an automatic it's great in traffic and easy to park. It has a spacious interior but this comes at the expense of a small boot. However, you can fold the rear seat forward if you have no passengers there and load your shopping if need be!

had final decision from the motor ombudsman today as I thought in favour of Suzuki even although I pointed out Suzuki had not told them the hole truth I have had not one bit of good customer service from Suzuki when a company the size of Suzuki go as far as ( I wont say telling lies ) lets say not telling the full story then there is something wrong in the company I wrote to Mr Suzuki in japan and to the CEO Suzuki UK they don't even reply to a lowly customer so I would advise anyone thinking of purchasing a new vehicle to avoid Suzuki if you are looking for a good vehicle and some after sales service or customer service because these do not exist at Suzuki, I will say this to Suzuki UK I will be writing to Mr Suzuki again and will continue to do so until he does reply

It's use only quality products for manufacturing processes.

Have owned Suzuki SZ4 1.0 petrol suv for past 18 months and bought from Romford dealer. Excellent service so far.?

Car is brilliant drive and more economical than my previous Citroen 2.0 diesel - amazing!!

Negatives are the interior is but plasticky and the extra boot cover in rear can’t hold shopping and bends.

Romford Suzuki servicing is very good. Prices are high but not as bad as other dealerships. Service is good from all there and the salesman who sold me car always checks all is good. On third service they replaced a wear and tear part free of charge as said should not have gone so quick..

Overall excellent car, fairly good deal - and at 21k no issues .. very happy to recommend Suzuki car for family and work - even if you do high mileage the 1.0l eco boost holds its own and drives like a bigger more powerful car. Romford dealership team is very supportive and seems wants to keep you happy.

I submitted an expression of interest through the website and had a test drive arranged by the call centre at Maidenhead Suzuki. I was ready to buy. I went to the dealer at the confirmed time then this happened

1. Dealer claimed they had no record of the test drive, this was a lie as I had a missed call from them, they couldn’t have obtained my number any other way
2. Dealer refused to honour the test drive and blamed the call centre
3. Dealer claimed it wasn’t worth it as there was a 4 year waiting list, then they said a 2 year waiting list, obviously making it up and basically leaving me feeling unwanted

So I went and purchased a new Jeep instead which is a far better car and they know how to treat customers.

A Royal mail van crashed the back of my Suzuki Vitara while it is parked in my driveway. Royal mail is willing to accept full responsibility for the repair & will provide me a courtesy car. As my car is still under finance, I’ve Call Suzuki First to give me an advice. They told me they will sort out everything as they gurantee that it will be repaired by Suzuki trusted garage & ignore any calls from Royal Mail representatives. Everything went fine, I was provided with a new 2018 Kia Sportage as a courtesy car. After 2 months of waiting, my car is finally done & they ask me to pick it up in their Greenwich London garage. I refused & demanded it to be delivered in my house & charge Royal Mail if they want. So, after a week it was delivered & after a thorough checked, I am not satisfied with the work done. The passenger side of the rear bumper which take most the impact was repaired but a hairline is visible which for me cause a problem in the future. Aside from that, more scratches, masking tape marks & the inside is full of dust. So my car wasn’t look after. I refuse to receive it from the driver. Another month passed & my car was delivered. Hairline was repaired, inside & out is partly valeted but scratches are not. I just want to finished as I missed my car😭. After 3 days, I found out that the plastic tie that holds my fuel cap is damaged which they did not bother to repair. And 2 bulbs (parking & brake) are busted. They replaced the cover as it was damaged but didn’t checked the bulbs. Overall, I should have let Royal Mail to do the repair, but I let Suzuki do it as they ensure that a TRUSTED garage will fix it for me. But it its not the case for me......

Had 2 suzuki cars . Both brilliant no faults..
A few yrs servicing could be thrown in though like other manufacturers.
Your dealers are poor though. Ackworth was terrible. They just want your cash.... york was ok the 1st time.2nd time they didnt do what i wanted.and dealer parts price?? spark plugs £147 at dealer,same on autodoc ,£49

Thanks waheed for all your help in me buying my new used swift, (I LOVE IT). Thanks to all the sales team aswell, fantastic service. The aftersales cannot be faulted. All the team will go out there way to make sure everything is perfect for you. If your buying a used car don't delay go to SUZUKI BLACKBURN all the experience is out standing and decent price too.
Thanks again waheed your a star 😁.

So far . So good . I have only had cause to contact the service after sales twice , but both times I can say I have been plesently suprised . I was expecting a battle as seams to be becoming the norm in recent times but I must say . It went very smoothly each time and each time I was left very happy. The fact I had to actually contact after sales for problems in the first twelve months is a different matter but even the best of product can have a problem develop . I thought two a bit much but again at least solved to a satisfactory standard .

My 2014 Suzuki S-cross within warranty period broken down; RAC assisted at site, found that battery is damaged and need to be replaced. They started the car with external battery and suggested to go to nearest dealer to get it fixed immediately. I have to keep the car started for an hour and drove long enough to keep the battery working till next day when I have to start it to Service centre.

Next day On checking,JEM SUZUKI said battery is perfectly alright so can't replace. They didn't care about how a battery within warranty period stopped functioning the day before and had to charge externally. I have handed over the detailed report from RAC saying what happened, what was their test result and suggestion Suzuki service still didn't bothered.
I doubt the credibility of their testing and am disappointed in customer service offered by Suzuki through JEM.

My warranty will expire in 2 days they're trying push 2 days forward so that they can charge me for the battery.
Will never trust Suzuki any more..