Moje objednávka byla docela různorodá, protože jsem koupila osvětlení, menší ochlazovač a pár dalších věcí do domácnosti. Vyhovovalo mi, že jsem všechno našla na jednom místě a nemusela objednávat ze... もっと見る
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レビュアーのコメントを見てみましょう
Ta firma to oszuści. Sprzedają towary z Chin w bardzo złej jakości. Fatalna procedura zwrotu ( odesłanie do Chin na swój koszt) Ja odesłałam towar 1 kwietnia i do dziś, przez 5 miesięcy nie dostałam... もっと見る
I ordered a night light projector for a toddler, tried it and within minutes the batteries had overheated and were scalding hot. I threw it in the bin as it was so dangerous. It also wasn’t as pictur... もっと見る
Přišel poškozený produkt (stropní svítidlo) e-shop působí snahou o "reklamaci" ale již přes měsíc na dotázání používá obdobné fráze a nic se neděje. Poškozený a z části nefunkční produkt doma bez vrác... もっと見る
企業が回答しました
ガイドライン違反
jde o podvodniky
jde o podvodniky, zbozi velmi spatne kvality, evidentne z Ciny, na komunikaci nereaguji, odpovida Vam jen AI Emma, opakovane jsem zadala o adresu, kam mohu nekvalitni zbozi vratit, neodpovidaji. Nechteji ani vystavit doklad o koupi zbozi!
Jde o firmu se sidlem v Nizozemsku, web s obrazky evidentne nekde zkopirovali a preposilaji jen nekvalitni zbozi z nejakeho levneho cinskeho eshopu.
2026年7月23日
自発的なレビュー
Svetla Living からの回答
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the quality of the products and with your experience communicating with our customer service.
We understand your concerns and regret that you feel your requests were not addressed satisfactorily. We would like to review your case, including your previous correspondence, so we can better understand what happened. Your feedback has been noted and will be shared with the relevant team.
Kind regards,
Svetla Living Team
Don’t buy off of this company
Don’t buy off of this company, all ai and shipped from China, misleading and misrepresenting on the website, shows as Netherlands but just a front, return to China plus a reduction, if they even receive the items , I would be doubtful to see anything back if returned. Return address does not come up on Evri and £17 to return
2026年7月22日
自発的なレビュー
Svetla Living からの回答
Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with your order and that the return process did not meet your expectations.
We understand your concerns regarding the return shipping, communication, and overall experience. Your feedback has been recorded and will be reviewed internally. We appreciate you sharing these details, as they help us identify areas where we can improve our service.
Kind regards,
Svetla Living Team
This company are scammers
This company are scammers , I ordered an ice machine , they sent me an ice bucket ! When I complained they offered me 20% refund !, ...do not use then ! I am reporting to trading standards , I scored 1 star as u can't leave a review without it , but they are totally zero star
2026年7月19日
自発的なレビュー
Svetla Living からの回答
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the item you received and that the proposed resolution did not meet your expectations.
We understand how frustrating it is when a product differs from what you expected. Your comments regarding the product and your experience with our customer service have been noted and will be reviewed carefully. We appreciate you taking the time to share your experience.
Kind regards,
Svetla Living Team
Do not use this company they are fraudsters
Do not use this company they are fraudsters. From the UK their website appears to represent a company established in The Netherlands. We bought the compact ice maker - it does not have a simple plug in connection - none at all, it does not have an automatic shut off, you cannot watch ice forming. it is a simple box for storing ice in your freezer. This box is on sale at less than half the price of £27.90 on other websites. The company did not respond to the complaints about the false description of the item - judging by the comments on this site they must have been aware of this for some time yet 16/7/26 they are still falsely describing the item. The company does everything to prevent a refund - long protracted emails and all returns to China are at the buyers cost and the company then levies a 15% tax for handling the refund. However, it doesn't end there because the company still reserves the right to refuse the refund. Simply put, for an item of £27.90 value it is not worth sending the item back. We wish we had checked this site before purchasing. Avoid at all costs.
2026年7月16日
自発的なレビュー
Svetla Living からの回答
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the product and your overall experience did not meet your expectations.
We regret that you were dissatisfied with the product description, the handling of your concerns, and the return process. Your comments have been noted and will be shared with the relevant team for review, as we take customer feedback seriously and use it to improve our products and services.
Kind regards,
Svetla Living Team
A bunch of chancers. Avoid
Nothing to add that hasn't already been covered, a very underhand retailer.
From order to deliver 3 weeks for a shower mat. Then if you want to return you have to send it back to China and pay a 15% surcharge.. Avoid this lot of chancers at all cost.
2026年7月13日
自発的なレビュー
Svetla Living からの回答
Thank you for sharing your feedback. We’re sorry to hear that your experience with the delivery time and return process did not meet your expectations.
We understand how disappointing it can be when an order takes longer than anticipated and the return experience is not as straightforward as expected. Your comments have been noted and will be shared with the relevant team as part of our ongoing efforts to improve our service.
Kind regards,
Svetla Living Team
"Compact tabletop ice maker" - scam
"Compact tabletop ice maker"
This is a plastic box that you can put your own pre-frozen ice cubes in. Nothing more, nothing less.
"..the transparent window lets you watch the ice form". Not true.
"Simple plug-in connection" Not true. There is no electrical connection nor cooling mechanism.
"..Fast ice cube production within minutes." Not true.
"Automatic shut-off and transparent window for monitoring." Not true - there is nothing to "shut off".
Based on reviews here of the returns process I'm not going to waste my time trying.
My most charitable view is that they used the description from a proper ice maker.
2026年7月7日
自発的なレビュー
Svetla Living からの回答
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations and that you were disappointed with its description.
We understand your concerns regarding the features you expected and appreciate you taking the time to describe your experience in detail. Your comments will be shared with the relevant team so they can review the product information and ensure customer feedback is carefully considered.
Kind regards,
Svetla Living Team
I would buy again if you guys work on…
I would buy again if you guys work on the delivery time. Which is slow and it is frustrating man.
2026年6月17日
自発的なレビュー
Svetla Living からの回答
Thank you for your honest feedback. We’re glad to hear you would consider shopping with us again, and we truly appreciate your suggestion. We understand that long delivery times can be frustrating, and we're continuously working to improve our shipping process and provide a better experience for our customers.
Kind regards,
Svetla Living Team
This is a scam
This is a scam. They are just reselling products from AliExpress or Temu at inflated prices. The chandelier arrived with a remote control and instructions entirely in Chinese. I paid a good price expecting a high-quality product, but what I received was a very poor-quality item with questionable certification and poor documentation.
2026年4月14日
自発的なレビュー
Svetla Living からの回答
Thank you for taking the time to share your feedback. We’re sorry to hear that the chandelier did not meet your expectations and that you were disappointed with its documentation, perceived quality, and overall experience.
We understand your concerns, particularly regarding the instructions and the product you received. Your feedback has been noted and will be shared with the relevant team for review as we continue working to improve our products and customer experience.
Kind regards,
Svetla Living Team
The wall sconces look good in the…
The wall sconces look good in the hallway. Installation was straightforward, and the finish is clean.
2026年5月26日
自発的なレビュー
Svetla Living からの回答
Thank you for your kind review. We’re delighted to hear that the wall sconces look great in your hallway and that you found the installation process straightforward. It’s wonderful to know you’re happy with the clean finish and overall quality. Thank you for choosing Svetla Living.
Kind regards,
Svetla Living Team
The lightings are quite beautiful if I…
The lightings are quite beautiful if I say and the delivery also did not take much time.
2026年6月18日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re delighted to hear that you’re happy with the lighting and that your order arrived quickly. It’s wonderful to know both the products and the delivery met your expectations. We truly appreciate your feedback.
Kind regards,
Svetla Living Team
This company is a scam
This company is a scam. I was sold a fake external hard disk drive. It came damaged and didn't work. It is also very lightweight, probably a sign that inside isn't even a hard drive. probably some rigged SD card.
This website is completely a scam.
2026年6月27日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re sorry to hear that the product did not meet your expectations and that you experienced issues with its condition and functionality upon arrival. We understand how frustrating this must have been.
Please contact our customer support team with your order number and photos of the product so we can investigate your case thoroughly and work towards an appropriate resolution.
Kind regards,
Svetla Living Team
I wanna say the shipping was fast and…
I wanna say the shipping was fast and it is really good. But the delivery till my house was little hassling.
2026年6月10日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re glad to hear you were happy with the shipping speed and the product. We also appreciate your feedback about the final delivery experience, as it helps us work with our delivery partners to improve our service. Thank you for sharing your experience.
Kind regards,
Svetla Living Team
I do not recommend this store.
I do not recommend this store.
I ordered a light that was not intended for the European market. The product arrived without manual or proper documentation, which raised concerns about its compliance and safety.
When I requested a return, the company repeatedly tried to discourage me by offering partial refunds and store credit instead of processing the return. Only after several emails was I provided with a return address in China, with return shipping costs to be paid by me. On top of that, the company stated that 15% of the purchase price would be deducted for so-called administrative and processing fees.
The entire return process was unnecessarily complicated and gave me the impression that the company was trying to discourage customers from exercising their right to return a product. Before ordering, I strongly recommend checking where the products are actually shipped from and carefully reviewing the return policy.
Overall, this was a very disappointing shopping experience, and I would not purchase from this store again.
2026年6月24日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re sorry to hear that you were disappointed with the product and your experience with the return process. We understand your concerns regarding the documentation provided and the handling of your return request.
We would like the opportunity to review your case in detail. Please contact our customer support team with your order number so we can investigate the matter thoroughly and provide further assistance.
Kind regards,
Svetla Living Team
This company has a horrific returns…
This company has a horrific returns policy. I tried to cancel my order the next day and they refused. Ironically i had changed my mund anyway, however, when the item arrived damaged in the packaging they were back and forth loads with useless offers that i refused. Then they eventually said i could return, but the item had to be back within 30 days of purchase - in China. Total scam. They were just delaying it so there was no way i could return on time. Then they say you have to pay 15% on top of return fees for the refund. In reality you will never get the item back in time and they will never return your money. It is a total scam.
2026年6月22日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re sorry to hear that you were dissatisfied with your experience and that the return process did not meet your expectations. We understand how frustrating this situation must have been.
We would like the opportunity to review your case in detail. Please contact our customer support team with your order number and the details of your correspondence so we can investigate the matter thoroughly and provide further assistance.
Kind regards,
Svetla Living Team
The order went without any issues
The order went without any issues. The lamps feel sturdy, and the light works as I expected.
2026年5月13日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re pleased to hear that your order went smoothly and that the lamps met your expectations. It’s great to know you’re happy with their quality and performance. Thank you for choosing Svetla Living.
Kind regards,
Svetla Living Team
The pendant lights for the kitchen…
The pendant lights for the kitchen island look nice. They feel well-made, and the installation was straightforward.
2026年5月13日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re delighted to hear that the pendant lights look great above your kitchen island and that you found them well made and easy to install. We truly appreciate you taking the time to share your experience.
Kind regards,
Svetla Living Team
Die Lampe macht das Wohnzimmer angenehm…
Die Lampe macht das Wohnzimmer angenehm warm und gemütlich, wirkt insgesamt aber eher schlicht und funktional als besonders hochwertig oder außergewöhnlich.
2026年5月20日
自発的なレビュー
Svetla Living からの回答
Vielen Dank für Ihre Bewertung. Es freut uns, dass die Lampe eine angenehme und gemütliche Atmosphäre in Ihrem Wohnzimmer schafft. Gleichzeitig danken wir Ihnen für Ihr ehrliches Feedback zum Gesamteindruck. Solche Rückmeldungen helfen uns, unser Sortiment kontinuierlich weiterzuentwickeln.
Freundliche Grüße,
Svetla Living Team.
výrobník ledu
Zakoupila jsem výrobník ledu. Nebyla tam napsáno, že to není výrobník ledu ale pouze forma do mrazáku. Ve velmi krátkém čase mi přišel balík z Číny s drahou formou na led. Našla jsem ho na jiných čínských e-shopech za třetinovou cenu. Navrácení je možné ve 30 dnech, ale platíte zásilku do Číny plus si obchod strhne 15% z ceny výrobku na nějaké prý provozní náklady. Čili vrátíte výrobek a vrátí se vám zlomek ceny, za který jste jej koupili. Já osobně tam už nic nekoupím.
2026年6月16日
自発的なレビュー
Svetla Living からの回答
Děkujeme za Vaši recenzi. Mrzí nás, že produkt ani průběh vrácení nesplnily Vaše očekávání. Chápeme, že situace pro Vás byla zklamáním.
Rádi bychom Váš případ prověřili podrobněji. Prosíme, kontaktujte náš zákaznický servis s číslem objednávky, abychom mohli ověřit všechny okolnosti a poskytnout Vám další asistenci.
S pozdravem,
Tým Svetla Living
The outdoor solar lights have made my…
The outdoor solar lights have made my garden look amazing, really impressed with the quality.
2026年5月15日
自発的なレビュー
Svetla Living からの回答
Thank you for your review. We’re delighted to hear that the outdoor solar lights have enhanced your garden and that you’re impressed with their quality. It’s wonderful to know they’ve made such a positive difference to your outdoor space.
Kind regards,
Svetla Living Team
odradzam
odradzam , oceniam na 0 gwiazdek , firma zarejestrowana w Holandii - firma niepewna , nie wiadomo gdzie faktycznie ma siedzibę - niby w Czechach . Moje doświadczenie : najpierw artykułu nie było, potem chcieli żeby im dopłacić bo cena się zmieniła. jak zrezygnowałam z zakupu to za kilka tygodni przysłali mi zamówiony towar ale nie w tym kolorze. Zwrot wg tej firmy: należy odesłać do Chin na koszt własny przy czym .... potracają 15% kosztów operacyjnych (??) . Druga opcja :zatrzymujesz towar a firma zwraca 25% ceny zakupu co wg . firmy wygląda to tak : 25% od 754,90 polskich zł wynosi ...101 zł polskich .
2026年5月21日
自発的なレビュー
Svetla Living からの回答
Dziękujemy za opinię i bardzo nam przykro, że całe doświadczenie związane z zamówieniem nie spełniło Pani/Pana oczekiwań. Rozumiemy frustrację wynikającą z problemów z dostępnością produktu, otrzymaniem innego wariantu oraz niezadowolenia z proponowanych rozwiązań.
Chcielibyśmy dokładnie zweryfikować tę sprawę. Prosimy o bezpośredni kontakt z naszym działem obsługi klienta wraz z numerem zamówienia, abyśmy mogli przeanalizować przebieg zgłoszenia i udzielić szczegółowych informacji dotyczących dostępnych rozwiązań.
Pozdrawiamy,
Zespół Svetla Living
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