Swinton レビュー 

Swinton からの回答

2024年3月6日 に更新

Hi Anne,

Thank you for providing further information so we could review your policy.

I have reviewed your policy and i can see that a complaint has been escalated to the insurer to investigation the concerns you have raised. The insurer will be in contact direct with yourself to discuss this matter further.

If we can assist you with any further queries, please do not hesitate to contact us.

https://www.swinton.co.uk/contact-us

Kind regards,

Michelle @ The Social Media Team

Swinton からの回答

2024年2月28日

Hi

Thanks for reaching out! It's great to hear that you found our policy to be one of the best on Compare The Market. Let us know if there's anything else we can do for you, we're always here to help

Kind regards

Philippa @ The Social Media Team

Swinton からの回答

2024年2月23日

Dear Megan,

Thank you for your Trustpilot review. I apologise for the delay in processing your claim and the inconvenience this has caused you.

If you feel we have not provided you with the service you expected, I would like to apologise and request that you allow us to look into this further by logging an official complaint with our customer service team. We take all complaints seriously, and our dedicated team will investigate to ensure that we identify what went wrong and take appropriate action to ensure it doesn't happen again. Please contact us directly by live chat or phone, and we will begin the process of resolving the issue as soon as possible. We appreciate your feedback and thank you for your understanding.

Please let me know if you have any further questions or concerns.

Best regards,

Chelsea

Swinton からの回答

2024年2月19日

Good Afternoon,

We're glad to hear that you found our website easy to use and our pet insurance offered good value. If you have any questions or concerns in the future, please do not hesitate to reach out to us and we'll be happy to help.

Kind Regards
Nicola @The Social Media Team

Swinton からの回答

2024年2月12日

Hi,

Thank you for taking the time to provide us with your feedback and for choosing Swinton Pet Insurance. We are glad to hear that you found the price really good and that you found our online platform easy to use. We're committed to providing quality pet insurance at competitive prices, and we're delighted to know that you feel we've delivered on both these fronts.

Please don't hesitate to reach out if you have any further questions or concerns. We appreciate you as a customer and look forward to serving you in the future. Thank you for choosing Swinton Pet Insurance!

Kind regards,
Hayley @The Social Media Team

Swinton からの回答

2024年2月8日

Dear Customer,

Thank you for taking the time to write a review about your experience with Swinton Pet Insurance. We are delighted to hear that you found our service to be easy and clear to use.

We appreciate your feedback and look forward to providing you with continued fantastic service.

Best regards,
Samantha.

Swinton からの回答

2024年2月8日

Hi Clankey,

Thank you for taking the time to leave a review on Trustpilot. I am thrilled to hear that we were able to assist you with your Swinton Pet Insurance and provide a knowledgeable service. We are always happy to help you with any queries or concerns you may have about your policy.

Thank you for choosing Swinton Pet Insurance and please don't hesitate to reach out if you need anything else.

Best regards,
Swinton Pet Insurance.

Swinton からの回答

2024年2月5日

Hi Martin,

Thank you very much for your kind words, Martin!

We're happy to have made it easy for you to set up your Swinton Pet Insurance and we look forward to providing you and your furry friend with superb coverage and support.

Kind regards,
Hayley @The Social Media Team

Swinton からの回答

2024年1月16日

Hi Megan,

Thank you for taking the time to share your positive experience with Swinton Pet Insurance on Trustpilot. We are thrilled to hear that our team could assist you during a difficult and stressful time with your cat.

We understand the importance of providing prompt and efficient claims service, and we were glad to hear our customer service agent was able to prioritise your claim, and settle it without any issues.

Thank you again for choosing Swinton Pet Insurance, and for trusting us to provide the coverage you and your furry friend need.

Kind regards,
Beth @ The Social Media Team

Swinton からの回答

2023年12月30日

Hi James,

Thank you for taking the time to update your review. We apologize for any delay or inconvenience you may have experienced during the claims process.

We value our customers and want to ensure that we provide exceptional services to all. Please let us know if there is anything further we can help you with.

Kind Regards,

Sarah @ The Social Media Team.

Swinton からの回答

2023年12月28日

Dear Anthony,

Thank you for your positive feedback about our service. We are happy to hear that you had a good experience working with us. If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,

Chelsea and the Swinton Pet Insurance team

Swinton からの回答

2024年2月12日 に更新

Dear Raymond,

Thank you for reaching out to us regarding your recent experience with our Swinton Pet Insurance service. We're truly sorry to hear that you were having trouble getting your claim processed and that you had to spend a lot of time on the phone to get the process moving.

We understand that you have made a claim that we were unable to pay out due to certain documents missing. We apologise for any inconvenience this may have caused you. We take all claims seriously and our aim is to ensure all our customers' claims are processed as quickly and efficiently as possible.

Regarding the open claim, we're sorry to hear about the delay in getting your claim processed. We're glad that we could send you the claim form via e-mail.

We would appreciate the opportunity to review your file and assist you with your claim in any way possible. Our goal is to always provide exceptional service and we appreciate your patience and cooperation.

If you would like us to log this please open a live chat and our team will go through this with you.


Kind regards
Chelsea @The Social Media Team

Swinton からの回答

2023年12月19日

Hi James,

I'm sorry to hear that you've been having trouble getting an update on your claim. That's definitely not the kind of service that we aim to provide.

If you would like to leave feedback or would like us to investigate your concerns further, please use the link below

https://www.swinton.co.uk/contact-us/

Kind regards

Philippa @ The Social Media Team

Swinton からの回答

2023年12月15日

Hi Mel,

Thank you for reaching out to us and for the positive feedback! We're delighted that you found the process easy and straightforward. Our team is always here to assist you with any queries or concerns you may have in the future.

If you need any assistance, please don't hesitate to get in touch with us.

Kind regards,
Beth @ The Social Media Team

Swinton からの回答

2023年12月14日

Hi Miss Hocking,

Thank you so much for taking the time to share your experience with us on Trustpilot. We are thrilled to hear that you found our website easy to use and that the information provided was clear and convenient for you. We are glad that you had a positive experience during the set-up of your new policy, and we appreciate your confidence in Swinton Pet Insurance.

Thank you for choosing Swinton to provide insurance for your pet, we are confident that our pet insurance products will meet your needs and expectations. We hope that you and your pet have a long and healthy association with us.

Please feel free to contact us if you have any questions regarding your policy.

Kind regards,
Beth @ The Social Media Team

Swinton からの回答

2023年11月30日

Hey Steve,

Thanks a lot for taking the time to leave us a review on Trustpilot. We are so happy that you found our pet insurance cover easy to complete and that we were able to provide you with fast coverage. That's what we aim for - quick and easy pet insurance!

If you need anything or have any questions in the future, we're always here to help.

Thanks again for choosing Swinton Pet Insurance.

Kind regards

Philippa @ The Social Media Team

Swinton からの回答

2023年11月30日

Hi

Great to hear positive feedback from you, thank you! At Swinton, we always aim to provide the best service possible to our valued customers. Our team works diligently to find the best insurance deals for our customers and we are glad that you are satisfied with our service. We appreciate your loyalty and look forward to providing you with excellent service in the future.

Kind regards

Philippa @ The Social Media Team

Swinton からの回答

2023年11月30日

Hey Derek,

Thanks a bunch for leaving such a fantastic review! we're over the moon to give you all the information you needed and answer all your questions about pet cover and legal options.

We're all really happy to have been of help to you. So if you happen to have any other questions or if there's anything else we can do for you, don't wait to get in touch with us!

Thanks again :)

Kind regards

Philippa @ The Social Media team

Swinton からの回答

2023年11月24日

Hi Oakstone Properties Limited,

Thank you for choosing Swinton Pet Insurance and for taking the time to provide us with your feedback. We are glad to hear that purchasing the policy was an easy experience. If you require any assistance or have inquiries in the future, please do not hesitate to contact us.

Kind Regards,
Beth @ The Social Media Team