Swisscare International Insurances  レビュー 

ESTAFA TOTAL!!
Hice la transferencia para contratar el seguro médico y me cancelaron ma póliza sin devolverme el dinero!!! Intento comunicarme y nada!!!

I have been trying to reach them since Friday August 30th, they doesn't have any contact channel other than Email, and they haven't replied yet.
I even commented in their Facebook and still no response.

I had an urgent policy document correction to be made. I got a very helpful and swift response to resolve the issue.
Thank you!!!

Fast, efficient and professional.
Great speed and service

I am going on a tourist trip to Switzerland and yesterday I paid my insurance for 24 days. I received a receipt, but the insurance file still hasn't been sent 24 hours later. I urgently need the insurance to apply for a visa.
I am in shock from such service.
Also I don't have a login and password to enter my personal account.

UPDATE On 28/08: I did receive my insurance and login to my personal account after contacting the customer service by email. But I still find this situation extremely frustrating, considering that they do not warn you anywhere that you will not get your insurance immediately after payment.

Great customer service. I bought two by accident, and they were very fast to respond and refund. Thank you, Yevgeniya! I highly recommend it!

Very helpful customer service rep. I made a mistake with the email address and the rep searched my policy and called me back promptly to fix it

Professional assistance

Response was prompt and effective. Would definitely be recommending this service to all.

I haven’t had an emergency, but the appointments are easily booked. For the finance help it usually takes more than 24 hours for them to answer the first email. But from then on the service is straight forward.

The service is straightforward and intuitive to use. I didn’t encounter any problems with the purchasing a policy.
The customer service deserves a special mention. When I had an unusual case and I had to cancel my policy, Yevgeniya from the CS managed to help me in a short time.
All in all, my experience with this company was very positive. I’m sure that I will be purchasing a new policy from the same provider next year.

Easy to create insurance and quick email response in case of any changes.

Estamos residiendo en España y no hemos logrado saber dónde y cómo es el procedimiento para recibir atención médica. Siempre que llamamos nos atienden personas distintas y a cada una hemos tenido que explicarles exactamente lo mismo y luego de un mes, desde el primer contacto con el seguro, seguimos en la misma situación. Mala gestión y pésima orientación al cliente. Tampoco el seguro nos ha explicado qué cubre y qué no, a pesar de que hemos contratado una póliza sin carencias y sin copagos. Deseamos que nadie tenga que vivir esta experiencia.

My experience is very good. They are very helpful and cooperative.

Good service, easy and reliable.

I've been trying to reach customer service for two days now. Given they only take calls TWO HOURS a day, it's been nearly impossible to not get their line busy.

The information regarding bank transfer purchases needing TWO WEEKS(!) to be processed into policies must be front and center, people rely on these policies to be issued visas.

This review has gotten their attention, and after dealing with their customer support my issue was resolved. I strongly suggest everyone needing this to be quick to pay with a credit card, as i wouldn't have an issue otherwise with their service. Avoid the bank transfer if you can.

I was served by Hosham, who was professional and efficient and was able to help me out in good time. Both buying and cancelling my policy were quite simple and did not take too much of my time. Overall, I think it was a good experience.