SwitchboardFREE VoIP Phone Systems レビュー 

SwitchboardFREE VoIP Phone Systems からの回答

2025年2月11日

Thank you for your feedback! We're glad to hear that you find our service great for calling from your PC. We apologise for the inconvenience caused by the app not working on your Android v10 device. The app currently requires Android 12 or newer to function as intended. We understand this may be frustrating.

If you need any assistance or have further questions, feel free to reach out!

Best wishes

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2025年2月5日

Thank you so much for your kind words, Brenda! 😊 We're delighted to hear that Laura provided such a helpful and transparent experience. We pride ourselves on offering great service without the pushy sales approach. We appreciate your recommendation and look forward to hearing how you get on with our service!

Best wishes,

The SwitchboardFREE team.

SwitchboardFREE VoIP Phone Systems からの回答

2025年1月23日

Thank you so much for your kind words, Marcus! We’re delighted to hear that Katie was able to provide such great support and help resolve your issue. It’s fantastic to know you’ve been with us for nearly two years and have had such a positive experience. We’ll make sure Katie gets the recognition she deserves for her brilliant work! If there’s anything else you need, we’re always here to help.

Best regards,

The SwitchboardFREE Team

SwitchboardFREE VoIP Phone Systems からの回答

2025年1月23日

Hi Andy,

Thank you for taking the time to share your feedback. We’re really sorry for the confusion and frustration caused during your order process.

To clarify, a free VoIP phone isn’t something we offer with our economy plan. We understand how this situation might feel disappointing, and we’re currently investigating how the phone appeared in your cart at checkout. While this isn’t something we can honour, we’re taking steps to ensure it doesn’t happen again.

We appreciate your understanding, and if you’d like to discuss this further then please do get in touch.

Best regards,

The SwitchboardFREE Team

SwitchboardFREE VoIP Phone Systems からの回答

2025年1月21日

Thank you so much for your kind words, Stephen! We're thrilled to hear that your experience with SwitchboardFREE has been smooth and that our customer care team has made such a positive impression. Our staff truly takes pride in what they do, and it's great to know that their friendliness and approachability have stood out to you. If you ever need assistance or have any questions in the future, don't hesitate to reach out—we're always here to help!

Kind regards,

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2025年1月16日

Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify.

When signing up for our services online, the 0800 number package is advertised as 99p for the first month and £15 per month thereafter. Additionally, the call recording feature was activated, which is an optional add-on costing £14.96 per month. Once you let us know it wasn’t required, we promptly refunded the charges for this feature.

To further assist, we’ve also waived our standard 90-day term and allowed your account to be closed early. Our team has been in touch to resolve this matter and ensure you’re satisfied with the outcome.

If you’d like to discuss this further, feel free to reach out at 0203 189 1213.

Kind regards,

The SwitchboardFREE team.

SwitchboardFREE VoIP Phone Systems からの回答

2025年1月16日

Thank you for sharing your experience with us. We’re genuinely sorry to hear that you’ve faced issues with our service. As soon as we were made aware of the problem, our support team reached out to assist and offered to spend time troubleshooting the issue with you. We’re confident we could have resolved any challenges you faced, and we also offered to go over specific settings to optimise your callers' experience.

We understand that you chose not to take up our support offer, and to ensure your satisfaction, we waived the standard 30-day cancellation term for you.

We’re committed to improving our service and support, and we appreciate your feedback, which helps us identify areas to work on. Should you wish to discuss this further or need assistance in the future, we’d be happy to help.

Kind regards,

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2025年1月7日

Thank you for sharing your feedback. We sincerely apologise for the call you received during a funeral. We were unaware of the circumstances, and had we known, we would never have called at such a sensitive time.

We would like to clarify that we always contact our customers on the number listed on their account, not their SwitchboardFREE number. This ensures we are speaking directly to the account holder and helps avoid any potential inbound charges for the customer.

We cannot find any record of you having reached out to us regarding any concerns. We would welcome the opportunity to discuss and resolve any issues you may have. Please feel free to give us a call on 0203 189 1213, and we’ll do our best to assist you.

Regarding the cancellation policy, we’d like to clarify that our policy actually changed from 90 days to 30 days to make the process more customer-friendly. If you have any questions or concerns about this, we’d be happy to provide further explanation and ensure everything is clear.

Kind regards,

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年12月9日

Thank you so much for your lovely review, Jamie! 😊 We're thrilled to hear that you're enjoying the hassle-free experience and finding the email notifications helpful for missed calls. It's great to know that your business is benefitting from having a landline number. We'll be sure to pass on your kind words about our customer service to the team – they'll be over the moon!

Best wishes,

The SwitchboardFREE Team 🌟

SwitchboardFREE VoIP Phone Systems からの回答

2024年12月2日

Thank you for such a glowing review! We’re delighted to hear that Katie provided you with outstanding service and resolved your issue so quickly and cheerfully. It’s wonderful to know we made things simple and hassle-free for you—that’s exactly what we aim for!

Your recommendation means the world to us. If there’s anything else we can do for you, please don’t hesitate to get in touch.

Best wishes,

The SwitchboardFREE Team

SwitchboardFREE VoIP Phone Systems からの回答

2024年12月2日

Thank you for your fantastic review! We’re so glad to hear that Katie was able to assist you in finding the best phone solution for your office and getting everything set up seamlessly. Providing helpful and efficient support is what we strive for, and it’s wonderful to know Katie made the process smooth and stress-free for you.

If there’s anything else you need in the future, don’t hesitate to reach out—we’re always happy to help!

Best wishes,

The SwitchboardFREE Team

SwitchboardFREE VoIP Phone Systems からの回答

2024年12月2日

Thank you so much for your kind words, Kevin! We’re thrilled to hear that you found our customer service and support quick and effective. Providing excellent service is something we take great pride in, so it’s always wonderful to know we’ve hit the mark.

If there’s anything else we can assist you with, don’t hesitate to get in touch!

Best wishes,

The SwitchboardFREE Team

SwitchboardFREE VoIP Phone Systems からの回答

2024年11月14日

Thank you so much for your kind words, Peter! We're thrilled to hear that Katie was able to assist you with your account issue in a professional and timely manner. We’re proud to have team members like Katie who go above and beyond for our customers.

If you have any more questions or need further assistance, we're always here to help!

Best wishes

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年11月12日

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that our customer support team was able to assist you promptly on each occasion.

It’s wonderful to know that Laura made a positive impression with her polite and efficient service. We take great pride in providing the best support possible and your kind words are truly appreciated by the whole team.

Best wishes,

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年11月5日

Thank you so much for your kind words, Clyde! We're thrilled to hear that our team was able to quickly and easily meet your phone divert needs. It means a lot to us that you’d recommend SwitchboardFREE to others!

If you ever need further assistance, don't hesitate to reach out.

Best wishes,

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年10月25日

Dear Railean,

Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn’t meet your expectations.

I can see that you went through your signup with one of our dedicated sales team over the phone and you requested she send you a payment link as opposed to paying over the phone. We do not offer free trials, so payment is required at the start of the contract. Leading on from that we have sent automatic reminders via text and email.

Our support team reached out to ensure you had all the information needed and to discuss payment options. We understand you asked to keep the account open initially, even without payment details. Of course, at any point, you’re welcome to let us know if you prefer not to continue, and we’ll close the account accordingly.

It appears you chose to close your account during your last conversation with our support team, which is of course absolutely fine and was completed immediately.

We’re currently reviewing our payment request processes to ensure all communications are clear and relevant to our customers.

Best wishes,
The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年10月17日

Thank you for being a valued customer for nearly a year!

We're so pleased to hear that Laura was able to assist you with adding an additional user to your contract. We'll be sure to share your kind words to her.

If you need any more help in the future, don’t hesitate to reach out!

Best wishes

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年10月17日

Thank you so much for your kind review! We’re delighted to hear that you found the setup process easy and smooth, and that our team was able to address your queries quickly.

If you have any more questions or need further assistance, we're always here to help!

Best wishes

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年10月15日

Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with SwitchboardFREE over the past six months. It’s great to know that our service has been working seamlessly for you on both mobile and PC, even while abroad! We pride ourselves on providing friendly and helpful customer service, so it’s wonderful to hear that it made a difference for you.

If you ever need any assistance or have feedback, feel free to reach out. Thanks again for your support!

Best wishes,

The SwitchboardFREE team

SwitchboardFREE VoIP Phone Systems からの回答

2024年10月7日

Thank you for your fantastic review, Craig! We're delighted to hear that Laura and the team were able to provide you with quick setup and effective support. It's our goal to ensure a smooth experience for all our customers, and we appreciate your recognition of our efforts. If you have any more questions or need assistance in the future, don’t hesitate to reach out!

Best wishes,

The SwitchboardFREE team