Katie was extremely friendly, a great credit to the support team at Switchboard free, who, by the way, are all really nice! I never think twice about calling if I need a bit of support, as I know t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
So far, we've been very impressed. We'd been with our previous telecoms provider for over 10 years, but over time we felt increasingly neglected and frustrated. It seemed they did everything possib... もっと見る
企業が回答しました
Sharon and Katie were absolute treasures. Sharon supported me very patiently while I went through the process of setting up. Paying by bank transfer was simple. I then needed some tech reassurance tha... もっと見る
企業が回答しました
Awful Doesn’t work properly it’s hard to have a conversation I paid upfront for a year told them I would not renew then this morning over £170 was taken from my account on an expired card I call... もっと見る
企業が回答しました
企業情報
当該企業による記述
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
連絡先
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, 英国
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
ほぼ満足
494件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Clear and comprehensive instructions
Clear and comprehensive instructions, that enabled us to complete setting up our Switboard app.
2025年4月1日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
Fantastic customer service team
Fantastic customer service team, helped deal with all our queries and did their best to support us.
2025年4月2日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
So pleased to read the customer service team has been able to assist you.
Please let us know if you need any further help in the future!
Many thanks
SwitchboardFREE Team
Excellent service from Zoe
Excellent service from Zoe , sorted my issue out right away and improved my landline services
2025年4月2日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Fantastic to read Zoe was able to assist you.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Excellent
Good advice, friendly, receptive and warm.
We were heard and understood and got solutions and our questions answered.
2025年4月1日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Fantastic to read your issue was resolved quickly.
Please let us know if you need further assistance in the future!
Many thanks
SwitchboardFREE Team
Knowledgeable and helpful
Knowledgeable, patient, support desk person Laura helped me set the system up on my mobile.
Now everything works as was promised!
2025年3月31日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
We are so pleased Laura could help you!
Any further questions, please let us know.
Many thanks
SwitchboardFREE Team
This is clearly a scam.
This is clearly a scam.
I signed up for this VOIP service and was scammed. They signed me up automatically for a voice recording service I never signed up for. It does not seem possible to port my number. Does not seem possible to cancel the service on their website too and you need to send them an email. So annoying... I have sent an email, and will see if they respond. Will probably have to contact my credit card company to cancel the debit. vetter to avoid.
Edit: they came back to me and refunded me. They claim they don’t need to abide by consumer law as they are BtoB. The service they “sold” me (without me realising it) are an option that is free for the first month. Better to be careful what you are signing for!
2025年3月30日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for taking the time to leave us a review, so sorry to read we have not met your expectations on this occasion.
Regarding the free trial of our call recording feature, we offer a one-month free trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out of this trial during sign-up by deselecting the toggle option. However, we understand your concerns and would of course be more than happy to remove and refund this feature for you.
To ensure the security of our customers, we ask for a written email with a security question to cancel the service. This step is crucial in preventing any unauthorised cancellations, particularly from customer competitors. While we understand that this process might seem cumbersome, it’s a measure put in place to protect our customers’ interests.
We strive to be transparent and fair in all our practices, and we’re committed to ensuring that our customers feel secure and satisfied with our services. If there are any specific issues you'd like to discuss further or if you need additional assistance, please don't hesitate to contact us directly. We're here to help and resolve any concerns you might have.
Best wishes
SwitchboardFREE Team
Laura was extremely helpful and…
Laura was extremely helpful and professional. She helped with a number of issues I had. The whole business is great and to have someone so helpful on the other end of the line.
2025年3月28日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Lovely to read Laura has been able to help with your questions and queries, we are always happy to help!
Many thanks
SwitchboardFREE Team
Laura was great
Laura was great. Not only did she deal with my issues in a very efficient manner, she also made suggestions on other changes I could make to enhance my experience.
2025年3月28日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your lovely review.
Brilliant to read about your positive experience. We are very lucky to have Laura as part of our team, she's a star!
Kind regards
SwitchboardFREE Team
Very helpful
Very helpful, set up within minutes and Laura Thornton fixed a minor software issue in minutes also. Would 100% recommend.
2025年3月27日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
So pleased we could help with your software issue, we will pass over your lovely words to Laura!
Many thanks
SwitchboardFREE Team
Laura was very helpful and informative…
Laura was very helpful and informative processing our order, would highly recommend the services never had an issue.
2025年3月27日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Lovely to read Laura has been able to help you with your query, we will pass over your kind words!
Kindest regards
SwitchboardFREE Team
Laura
Laura has great communication skills and is cheerful and patient. She successfully guided me through further set up procedures for my system and was honest and diligent.
2025年3月27日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Fantastic to read Laura has been able to assist you, we will pass over your kind words!
Many thanks
SwitchboardFREE Team
Always helpful and can get in touch on…
Always helpful and can get in touch on the phone which is a massive bonus these days!
2025年3月26日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
We are always happy to help!
Kind regards
SwitchboardFREE Team
Very helpful and sorted the issue out…
Very helpful and sorted the issue out within minutes lovely speaking to somebody know who knows what they’re doing
2025年3月19日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
We are so pleased you have had a positive experience with us, we aim to provide clear effective support for all queries.
Please let us know if you need any further support.
Kind regards
SwitchboardFREE Team
What a breath of fresh air Katie…
What a breath of fresh air Katie McSweeney is! Extremely helpful and knowledgeable. It was very refreshing to liaise with somebody who got straight to the issues that I had and dealt with them swiftly and in such a cheery manner. She is a credit to SF.
2025年3月18日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for taking the time to leave us a lovely review!
We are so pleased you have had a positive experience.
We will pass over you kind words to Katie.
If you need any assistance in the future, please don't hesitate to contact us.
Many thanks
SwitchboardFREE Team
Mixed review
Today, is one of the only times i have had a good experience when contacting them.
Oliver was extremely helpful and sorting my issue promptly.
If all employees were as helpful as him, this would be 5 stars.
2025年3月14日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for taking the time to leave us a review, so sorry to see we have not achieved five stars this time.
I can see we have assisted a number of times in the past and made adjustments to your account as instructed. However we are always looking to improve our customer service, so welcome any feedback on how you think we can support you better in the future.
Thank you for your kind words regarding Oliver, we will pass over your words!
Please do let us know if you have any questions or queries going forward, we are always happy to help.
Kindest regards
SwitchboardFREE Team
Rookie Error
I'm a new subscriber and made a mistake in the setting up of the calls etc. Got hold of Oliver in support and he fixed it in no time. Didn't even rag me for my schoolboy error.
5 Stars
2025年3月13日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review.
Fantastic to see we were able to assist you speedily! We are always happy to help with any questions or queries you may have!
Kind regards
SwitchboardFREE Team
Amazing phone systems, apps and customer service
We have not only saved well over £1000 a year moving our phone lines from BT to Switchboard Free, we have ended up with a far superior system for managing all our calls into and out of each of our numbers. From first contact they were so helpful and friendly and actually made the whole process easy and I highly recommend them.
2025年3月12日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for taking the time to leave us your review! What fantastic news you have managed to save £1000 a year! We are so pleased to read about your positive experience with us and look forward to supporting you for years to come!
Please let us know if you need any further assistance.
Kind regards
SwitchboardFREE Team
Always really helpful
Always really helpful. I've used them on my last 4 projects. Contacted them as needed to make some changes to the account and they were more than happy to help. Great service as always :)
2025年3月12日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your positive review! We are so happy we can continue to support you over time.
Please don't hesitate to contact us in the future.
Many thanks
SwitchboardFREE Team
Is this a company?
Manual forms, complicated process. No help or manual. I still could not transfer my number. If you need professional services, turn elsewhere
2025年3月1日
SwitchboardFREE VoIP Phone Systems からの回答
Thank you taking the time to leave us a review. We are so sorry to hear you have experienced complications with your porting process. We pride ourselves on having a dedicated UK based support team, who can help you through any issues you may be facing. Please give our support team a call on 0203 189 1213 and we would be more than happy to help you with everything.
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