Ottima esperienza, prezzi vantaggiosi, articolo perfetto, arrivato imballato per bene. Servizio clienti molto efficiente. Unica pecca, la spedizione richiede molto tempo, però è indicato nelle spedizi... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Overall an excellent experience. First of all there is a lot of great fashion available at Symbol , and it was the only site that could actually ship to my address ! I really appreciate how reactiv... もっと見る
Terrible experience with bag ETRO. After a while, the hardware fell off. If you look closely at the photos, you can see there were no screws—it was a manufacturing defect. I contacted the s... もっと見る
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... もっと見る
企業情報
当該企業による記述
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
連絡先
V dolině 1515/1b, 10100, Praha, チェコ共和国
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.3
優良
131件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 71％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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The store is trustworthy
The store is trustworthy. Good service and impeccable quality of goods.
2025年3月19日
自発的なレビュー
Symbol からの回答
Dear Lijana Gailiuniene!
Thank you for your kind words! We’re glad to hear that you had a great experience with our service and products. We always strive to maintain high standards and appreciate your feedback!
No customer goodwill
Nice product, I had to return it, because it was too small. Unfortunaly I did try to return it, unworn with labels, a week too late.
No Chance they send the item back to me, customer service and goodwill is not good and I will not be ordering again.
2025年3月19日
自発的なレビュー
Symbol からの回答
Dear Julia,
We appreciate your feedback and would like to clarify the situation regarding your return.
According to our company's return and exchange policy, returns can be made within 30 days of receiving the product. You can also find more information here: https://symbol.fashion/other/return-and-exchange.
You contacted us regarding the return label within the specified timeframe, and the label was provided to you on the same day. However, the parcel was sent after the return period had expired, which is contrary to our policy.
We always strive to help our customers. Had you informed us that you would not be able to send the parcel within the specified return period, we would have certainly tried to find an optimal solution for you.
We are very grateful that you chose Symbol Fashion and look forward to your future orders!
Best regards,
The Symbol Fashion Team.
Symbol からの回答
Dear Le Blanc!
Thank you for your kind words! We’re glad to hear that you had a positive experience with our team.
Thank you for choosing us!
Symbol からの回答
Dear Bernhard!
Thank you for the feedback!
We are glad to hear that the delivery was fast, and the price was good. We look forward to your future orders!
great experience!
great experience!
they contacted me before sending the item to check the quality of the product.
vote 10/10
2025年3月12日
自発的なレビュー
Symbol からの回答
Dear Sara!
We're thrilled to hear that you had a great experience with us.
Your satisfaction is our top priority, and we truly appreciate your 10/10 rating! Looking forward to seeing your orders again in the future!
Professionelle und vertrauenswürdige…
Professionelle und vertrauenswürdige Website!
Kontinuierliche Informationen per Email über den Stand des Versandes.
Sehr hochwertige Ware in einer schönen und sicheren Verpackung.
Keinerlei Mängel oder Beanstandung. Jederzeit gerne wieder!
2025年3月11日
自発的なレビュー
Symbol からの回答
Dear Antonia Fischer!
Thank you for the wonderful feedback! We are glad that you are satisfied not only with the quality of the product but also with our service. Your words are very important to us and inspire us to continue working at a high level. We will always be happy to receive new orders and look forward to your next purchase!
Sehr qualitative Produkten und sehr…
Sehr qualitative Produkten und sehr hochwertige Verpackung. Sehr netter Kontakt. Alles Prima gelaufen! Danke und weiter so!
2025年3月4日
自発的なレビュー
Symbol からの回答
Dear Toni!
Thank you for the wonderful feedback! We are very pleased that you are satisfied with the quality of the product, packaging, and our service.
Your words motivate us to work even harder! We look forward to your future orders and will be happy to see you again as one of our customers. Thank you for choosing us!
Le délai de traitement est un peu long…
Le délai de traitement est un peu long mais colis parfaitement réceptionné, bien emballé et produit conforme, je recommanderai sur ce site
2025年3月5日
自発的なレビュー
Symbol からの回答
Dear Anthony!
Thank you for your feedback.
We are working on reducing the delivery time, which currently takes 8-10 business days, excluding weekends.
We are glad that the product you received met your expectations. It is very important to us that you are satisfied with your purchase.
We look forward to your future orders.
Ottimo negozio ed ottima esperienza
Ottimo negozio ed ottima esperienza , lo consiglio vivamente.
2025年2月21日
自発的なレビュー
Symbol からの回答
Dear Rocco!
Thank you for your feedback!
We're very glad that you are satisfied with our store and service. We hope to see you again!
Good price and service
Good price, client service very active. Great shoes . Only thing delivery to Italy (from CZ Rep) takes 2 weeks from order.
2025年3月8日
自発的なレビュー
Symbol からの回答
Dear Monica Balestrini!
Thank you for your feedback! We’re glad to hear you’re happy with the purchase and our service level. We would like to note that delivery usually takes 8-10 business days (excluding weekends). Your order was delivered on the 9th business day. We are working to reduce delivery times so you can receive your packages faster. We appreciate your understanding and look forward to seeing your orders again!
Order of shoes from Sergio Rossi
I was looking for a special pair of pumps from Sergio Rossi in size 41.
I was really happy to find them on the symbol page and at a reduced price.
Due to the overall circumstances, the transport time of 8-10 working days was reasonable. The customer service is exceptionally good.
I will be happy to order from this site again.
2025年3月5日
自発的なレビュー
Symbol からの回答
Dear Mrs Edith Schwiesau!
Thank you so much for your kind review!
We're thrilled to hear that you found the perfect pair at a great price and that you had a positive experience with our customer service. We strive to provide excellent service and are so glad that we could meet your expectations.
The delivery time was too long and I…
The delivery time was too long and I just saw after I wore the pants I ordered that they have holes in the stitching
2025年3月2日
自発的なレビュー
Symbol からの回答
Dear Ioanna Rizou!
We are very sorry that the delivery times for your order have been delayed. We are actively working on reducing delivery times and improving our service.
Regarding the damages you mentioned, unfortunately, we have not received any inquiries about this issue. We have already emailed you with all the necessary clarifications.
Please check your email. We are always ready to assist and find the best solution for you.
Very satisfied.
I found at Symbol Fashion a pair of pants at my size that was not available in store anymore, and at a great discount.
Package was very good, item well preserved inside.
2025年2月7日
自発的なレビュー
Symbol からの回答
Dear Arnaud Comp!
We appreciate your wonderful feedback! We're thrilled to hear that you found the perfect pair of pants at a great discount. We're also glad to know that you were satisfied with the packaging. We will be happy to receive your new orders.
Eccellente
Arrivato nei tempi previsti bel Jeans Versace confezionato in maniera ottima bell' esperienza se avete delle perplessità rispondono in tempi brevissimi
2025年2月27日
自発的なレビュー
Symbol からの回答
Dear Gianluca!
Thank you for your wonderful feedback! We're glad you're satisfied with your purchase and experience. We always strive to provide the best quality service and quick responses to inquiries. If you have any further questions or need assistance, don't hesitate to reach out – we're always here to help! 😊
Good product but not new
Hello,
I recently received my order of Marsell loafers, and while I find the design beautiful, I am quite disappointed with the condition in which they arrived.
I had previously tried this exact model in-store, and the pair I received is noticeably different in condition. The shoes have pronounced creases at the front and feel significantly loosened, whereas the pair I tried in-store was tighter and showed no such marks. This strongly suggests that the ones I received are not new. However, this was not mentioned in the product description, and I find it unacceptable to receive an item in this state without prior notice.
Given these issues, I believe a solution can be found from the support team but i haven’t received any news about my problem yet, i hope soon.
Thanks,
2025年2月22日
自発的なレビュー
Symbol からの回答
Dear John!
Thank you very much for your feedback. We would like to explain the situation in more detail.
The shoes you received are completely new and have not been used before. All the products presented on our website are original and come with authenticity certificates.
The marks you mentioned are natural creases that can occur on thin and soft leather during transportation or trying on, and they may also be part of the leather's natural texture.
We are very sorry that the purchased shoes did not meet your expectations. We are always ready to assist in resolving any situation, which is why we offered you a return option with a full refund, if the item has not been used. You have 30 days from the moment of receiving the product to return it, as stated in our return and exchange policy on the website.
We have also contacted you via email regarding your inquiry.
Symbol からの回答
Dear Alessandra!
Thank you for your feedback!
We are very glad that you are satisfied with your purchase. Your satisfaction is our top priority, and we always strive to provide the best service. We look forward to continuing our collaboration, and if you have any questions, we are always here to help!
Top bel negozio online
Ottimi prezzi e spedizioni abbastanza veloci, servizio clienti attento agli acquirenti!
Consigliatissimo
2025年2月22日
自発的なレビュー
Symbol からの回答
Dear Clemente Antonio!
Thank you for your feedback! We are very pleased that you are satisfied with your purchase.
We always strive to provide the best service and fast delivery.
We look forward to further cooperation!
Meilleur site d achats haute couture
Tout simplement parfait et exceptionnel 🤩👍
J ai l habitude d acheter des vêtements de haute couture sur différents sites internet.
J ai découvert par le plus grand des hasards SYMBOL FASHION!!! Et j en suis plus que Ravie 🤩
Tout est parfait, les prix, le choix, les envois très soignés, rapides et gratuits, les retours simples, très vite traités et remboursés.. je suis vraiment plus que satisfaite, et c est devenu mon site favoris 🤩.
Je recommande fortement sans aucune hésitation
2025年2月21日
自発的なレビュー
Symbol からの回答
Dear Veronique Gallissian!
Thank you for such a wonderful review!
We are incredibly happy that you discovered Symbol Fashion and are satisfied with our services.
It’s important to us that every customer has a flawless shopping experience, so your words mean a lot to us.
We hope you continue to be a loyal customer. Feel free to reach out to us anytime.
Esperienza come sempre più che…
Esperienza come sempre più che soddisfacente. Capi meravigliosi!! Ho dovuto fare un reso ed è stato semplice e veloce!!
2025年2月20日
自発的なレビュー
Symbol からの回答
Dear Carmela Perna!
Thank you for your feedback!
We’re glad to hear that you were satisfied with your shopping experience. It’s important to us that the return process is simple and convenient for our customers.
We look forward to continuing our cooperation!
Very good products
Very good products - one needs to be aware, however, of the fact that prices on the website are without tax .... but the bill then mentions them, of course...
reliable company ....
thank you !
2025年2月11日
自発的なレビュー
Symbol からの回答
Dear Martin Gossmann!
Thank you for your feedback! We appreciate your positive comments. We're glad to hear that you found us reliable, and we look forward to your new orders!
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