Overall an excellent experience. First of all there is a lot of great fashion available at Symbol , and it was the only site that could actually ship to my address ! I really appreciate how reactiv... もっと見る
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Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but... もっと見る
The wide range of products is impressive, and the ordering and payment process is simple and straightforward. I also appreciated the eco-friendly packaging. The only downside was the shipping, which t... もっと見る
All’inizio non credo fosse vero.. a pensar male si fa peccato. Prodotti a prezzi competitivi, imballaggio impeccabile , costumer service sempre al tuo fianco. Ti seguono passo dopo passo fino all’ a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Symbol is an official retailer of high-end luxury brands. The company was founded in 1999 in Kharkiv, Ukraine. Symbol unites such world-famous brands as: Dolce&Gabbana, Brunello Cucinelli, Fendi, Balmain, Stefano Ricci, Bottega Veneta, Max Mara, David Koma, Off-White, Peserico, Santoni and many others, being an ambassador of comfortable and high-quality luxury shopping. Our mission is to guide you to the world of high fashion, style and up-to-date trends with ease and joy. Thus, our online store Symbol.fashion carefully selects the latest designers collections and all the most desirable styles of RTW, shoes and accessories from more than 300 global brands. You are free to create your unique outfits in a few clicks, choosing from over than 27,000 products available. All shipments to the countries of the European Union are carried out from the warehouse in the Czech Republic.
連絡先
V dolině 1515/1b, 10100, Praha, チェコ共和国
- +420234715484
- customerservice@symbol.fashion
- symbol.fashion
4.3
優良
128件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 83％に回答しています
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Overall an excellent experience.
Overall an excellent experience.
First of all there is a lot of great fashion available at Symbol , and it was the only site that could actually ship to my address !
I really appreciate how reactive and helpful the staff was in finding the best option for me to receive my order.
I very much recommend !
2026年8月5日
自発的なレビュー
Toller Einkauf !🤩
Die Abwicklung ist sehr gut ! 👍
Die Ware absolut top 🔝
Verpackung etc. Ebenfalls sehr gut !
Leider dauert der Versand sehr lange !
Aber egal, der Einkauf lohnt sich ☀️☀️☀️🤩
2026年8月11日
自発的なレビュー
Top online Shop!
The wide range of products is impressive, and the ordering and payment process is simple and straightforward. I also appreciated the eco-friendly packaging. The only downside was the shipping, which took a little longer than expected, even though the estimated delivery time was clearly stated on the website. On the positive side, the customer service was very friendly, responsive, and helpful throughout the process.
2026年7月28日
自発的なレビュー
Perfetto...ottimo
2026年7月16日
自発的なレビュー
Its was good experience and price was…
Its was good experience and price was good.Delivery Little bit long bit Is accept Because its from ucraine where have war and they keep High standard anywhere.then was sended from chech repubblic but Always come notification about delivery.so i am sotisfay.good shopping.thank you
2026年7月4日
自発的なレビュー
Ho acquistato un paio di autry e che…
Ho acquistato un paio di autry e che dire sono arrivate in 7 giorni lavorativi con imballo perfetto e pagandole col 40% di sconto... complimenti!
2026年7月15日
自発的なレビュー
Die Seite ist sehr freundlich.
Die Seite ist sehr freundlich.
Die Qualitat ist sehr gut.
Mitarbeiter sind alle sehr nett
2026年7月14日
自発的なレビュー
very nicely and carefully packaged
Everything arrived just as expected. The items were very nicely and carefully packaged.
2026年7月1日
自発的なレビュー
Symbol からの回答
Dear Philipp Lang,
Thank you for your kind review! We’re delighted to hear that everything arrived just as expected and that you appreciated the careful packaging of your items. Your satisfaction is very important to us, and we look forward to serving you again!
Ha delle offerte molto buone rispetto…
Ha delle offerte molto buone rispetto ad altri siti inoltre ha dei bellissimi designer ottime scelte grazie
2026年6月20日
自発的なレビュー
Symbol からの回答
Dear Manuela chicchi,
Thank you so much for your wonderful review! Your kind words mean a lot to us. Thank you for choosing us, and we look forward to serving you again!
Symbol からの回答
Dear Magdalena,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that your shopping experience was perfect. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon! 💛
Schnelle Lieferung
Schnelle Lieferung, unschlagbarer Preis, mehr Service kann man kaum heutzutage finden. Empfehlenswert
2026年6月18日
自発的なレビュー
Symbol からの回答
Dear Oleksandr,
Thank you so much for your fantastic review! Your recommendation means a great deal to us. We truly appreciate your support and look forward to serving you again!
I could have given it 5 stars if the…
I could have given it 5 stars if the product hadn't had any major defects. Aside from that, the delivery went very smoothly and the after-sales service was excellent
2026年5月19日
自発的なレビュー
Symbol からの回答
Dear Sarunas Jasikevicius,
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our smooth delivery and after-sales service. We're sorry to hear that the product had major defects and understand your disappointment. Your feedback is valuable to us, and we will continue working to improve our product quality. We hope to have the opportunity to provide you with a flawless experience in the future.
Not sure if this webshop is indeed legit?
I saw many sold-out anywhere else products on this webshop with reasonable price. But the shop seems to be in Ukraine which is not in EU and operates in Czech? Anyway a not-known webshop to me. So I decided to first contact the customer service, for the questions on the products, also to see if the shop is legit. But I contacted the customer service twice, one thru their online contact form, and the other via the email. No response whatsoever. This makes me almost certain not to buy anything from them..
2026年6月3日
自発的なレビュー
Symbol からの回答
Dear DingDC,
Thank you for your feedback.
We are sorry to hear that you did not receive a response to your inquiry. We always reply to customer requests, so if your message did not reach us or our reply was not delivered, we would be happy to investigate the issue.
Please feel free to contact us directly at info@symbol.fashion or provide the email address you used to contact us so that we can check our records and assist you further.
We would also like to clarify that while our company was originally founded in Ukraine, all orders within Europe are shipped from our warehouse in the Czech Republic. Information about our company and operations is available on our website.
We understand that trust is important when shopping online, and we are always happy to answer any questions customers may have before placing an order.
Very disappointing experience with this…
Very disappointing experience with this website. Their customer service is extremely poor and they show no real care for their customers. Delivery takes 8–10 business days, which is by far the slowest compared to other online stores.
What is even worse is their complete lack of responsibility when a package gets lost. They do not provide any clear deadlines for when they will officially declare the shipment lost or when the refund process will begin. Instead, they constantly shift the blame to the courier company and claim they are “waiting for a response.”
The customer is forced to personally contact the courier service just to move the process forward and get any final answer. It’s nothing but excuses without any real action.
At the end of the day, the customer has a contract with the website and pays them directly. Which courier company they choose is their responsibility, not the customer’s problem. Real professionals take responsibility, offer fast solutions, and provide compensation when they truly care about their customers.
2026年5月7日
自発的なレビュー
Symbol からの回答
Dear Gergana Toteva,
Thank you for sharing your feedback.
We are sorry to hear that you were dissatisfied with your experience. We understand that waiting for updates regarding a delayed shipment can be frustrating.
In your case, the carrier initiated an investigation to locate the package. During this process, we remained in contact with the carrier and provided updates whenever new information became available. While investigations can take time and are handled directly by the delivery company, we always do our best to assist our customers and follow up on their behalf.
We would also like to clarify that the shipment was not declared lost and was ultimately successfully delivered to you by the carrier.
We value every customer and strive to provide support throughout the entire delivery process. Thank you for your patience, and we appreciate your feedback as it helps us improve our service.
Symbol からの回答
Dear Faten,
Thank you so much for your wonderful review!
We’re delighted to hear that everything was perfect and that you are so glad and happy with your experience. Your kind words mean a lot to us and motivate our team to continue providing the best possible service.
We truly appreciate your support and look forward to serving you again in the future!
Pongo 3 por el transporte
Pongo 3 por el transporte, tarda 15 días en llegar el pedido, no me parece ni medio normal
2026年5月11日
自発的なレビュー
Symbol からの回答
Dear Mar Luis,
Thank you for your feedback.
We are sorry that your order took longer than expected to arrive. According to the information provided on our website, the average delivery time is 8–10 business days. In some cases, delivery may take longer due to factors beyond our control, such as carrier delays.
We appreciate your patience and understanding, and we are continuously working with our logistics partners to provide the best possible service.
Purchase went out smoothly, reliable website
My husband kindly bought me a bag on that website, and it all went out smoothly 🙂 It was a « The Row » bag and that leather and color was sold out everywhere, so I’m super happy. 😊 The bag is exactly what I expected, based on the pictures on the website. However, I wish they would send confirmation emails. We didn’t get a confirmation email after the purchase. Everything has to be checked on the user account on the website. We only got an email from the delivery company the day before they delivered the package.
2026年5月5日
自発的なレビュー
Symbol からの回答
Dear Sandrine,
Thank you so much for sharing your experience! ✨
We’re truly happy to hear that you were able to find your desired The Row bag with us and that it met your expectations perfectly. Enjoy your beautiful new purchase! 😊
We also appreciate your feedback regarding the confirmation emails. Order confirmation emails are sent automatically after every purchase, but sometimes they may end up in the spam/junk folder or, in rare cases, may not be delivered due to technical reasons. Nevertheless, our team is always available and happy to assist with any order information or updates whenever needed.
Thank you again for your trust and support — we hope to see you again soon! 💖
Symbol からの回答
Dear Viktoriya,
Thank you for your review! ✨
We’re so happy to hear you’re enjoying your new pants. We hope they become one of your favorite pieces! 💖
Looking forward to seeing you again at Symbol soon!
Exelente brands and very good service…
Exelente brands and very good service…. the shipments are not very fast ,,,,,but is exelent service and Exelent quality
2026年4月11日
自発的なレビュー
Symbol からの回答
Dear RAFAEL POSADA CUETO,
Thank you for your feedback and kind words! ✨
We’re very happy to hear that you appreciate our brand selection and service. We also truly value your understanding regarding shipping times — we always do our best to deliver orders as quickly and smoothly as possible.
Your support means a lot to us, and we look forward to serving you again soon! 💖
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