symple.co.uk レビュー 

161
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I am happy to order the Symple magic systems. They provided one stop user friendly service to issue EPC, Gas cert and EIRC report in efficiency, trustworthy and professional and got the certificate... もっと見る

企業が回答しました

5つ星のうち5の評価

First time using the app. Easy to use. Available jobs appear, easy to view more details about the job. One click of a button to accept the job then the customers contact details appear. Arranged a... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent service and very competitively priced! Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did no... もっと見る

企業が回答しました

5つ星のうち5の評価

I got a timely reminder that the gas safe certificate was due and it was very easy to arrange appointment within a couple of days. Engineer turned up when he had said and did a good job and was help... もっと見る

企業が回答しました

企業情報

  1. 不動産メンテナンス
  2. 不動産管理会社

当該企業による記述

A platform where landlords and service providers can effortlessly manage their residential property bookings


連絡先

4.9

優良

TrustScore 5段階評価の5

161件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(161)

過去12か月のレビュー数: 8

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5つ星のうち5の評価

Efficient, trustworthy & value for money

Efficient, fast and professional - 5 star service for a busy landlady. Thank you.

2022年3月30日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you very much for such a glowing review of Symple. Our aim is to make lives easier for busy landlords such as yourself, and we have indeed proven that we can.

Kind regards,
The Customer Success Team

5つ星のうち5の評価

Good service

Good service. They organised the gas and electric certificate without me have to try and organise times and dates myself. Happy.

2022年3月28日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

We are very pleased that we have been able to take that pressure off you Mark.

Kind regards,
The Customer Success Team

5つ星のうち5の評価

Superb Service

Absolutely fantastic. Got the quote online, could pay online, honest pricing structure, and the delivery has been faultless. Booked a gas safety inspection and an EICR online on Thursday, 4 days later both have been carried out.
I highly recommend

2022年3月21日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Many thanks Will for such a lovely review. We are pleased that you have been satisfied with our service.

Kind regards,
The Customer Success Team

5つ星のうち1の評価

Not great

I have already had my gas inspection which took ages for you to book and you have now booked someone else again. No one seems to know what they are doing. I hope you haven't charged me twice! I wouldn't use this again.

2022年3月9日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Hi Katie,

We wish to apologise for the unsatisfactory service you have received. I can see that the Symple team was in touch with you where possible to keep you updated, we apologise if we could have dealt with this differently. The issues regarding multiple bookings was in fact a glitch in the system. Our service provider who carried out the original inspection, was made aware that these were being sent in error to them and there was no requirement for them to contact you. We can assure you only one booking and payment has taken.

We have tried to call you today to speak to you personally about this matter. Therefore please refer to our email for our apology offering.

Kind regards,
The Customer Success Team

5つ星のうち5の評価

Symple have been fantastic to work…

Symple have been fantastic to work with. Very quick to respond, and if inevitable issues do arise they are resolved swiftly and effectively. Would absolutely recommend.

2022年2月25日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you for your positive review. We are very pleased that MovingHub are satisfied with our services, and that you would recommend us to others.

Kind regards,
Team Symple

5つ星のうち5の評価

Need to offer a remedial works service…

Need to offer a remedial works service after receiving certs.

2022年1月30日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Many thanks for your 5 star rating and feedback. 2022 will see many new exciting additions introduced. We are in the final development stages to offer this, plus many more additional services, such as boiler services and PAT testing.

Many thanks,
Team Symple

5つ星のうち5の評価

Smooth Experience

Smooth Experience, job done!

2022年1月27日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

We are very pleased that you have had a great experience with us.

Many thanks,
Team Symple

5つ星のうち5の評価

Money well spent…

I used this company's services prior to buying a property and it was worth every penny I spent.

I had gas and electricity inspections carried out which highlighted some significant issues that I would not have known about otherwise.

I was struggling to work out who I could book to carry out the inspections and really liked the ease of booking through this company. Customer service was great and the reports were professional and produced in good time.

I would definitely use this company again.

2022年1月26日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you Kay for your positive review. We are pleased that our service met your requirements and that you had a great experience.

Many thanks,
Team Symple

5つ星のうち5の評価

Excellent service and very…

Excellent service and very competitively priced!

Never used this company before but took a flyer as my usual engineer let me down!! Very impressed with their service. Quick and efficient and did not try to invent works that needed doing like some companies do. I would recommend Symple and will use them again myself without doubt. A1+

2022年1月25日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you Brad for your positive feedback. We are pleased you had a very satisfactory experience with us.

Many thanks,
Team Symple

5つ星のうち2の評価

Turned up 3.5 hours late

Sorry to write this as initially this seems a very good service. Received a text saying EICR was booked for 1.00 pm. On the day received another text saying your engineer will be with you at 1.00 pm.

At 3.45, received a text saying he was on his way and eventually turned up at 4.30 pm, 3.5 hours after expected.

When I questioned this with the Symple support team, I was told that it was any time after 1.00 pm. That isn't what any of the 3 texts I received said, and the on-line portal also showed it was booked for 1.00 pm.

So my suggestion would be; if you are going to be late, contact before nearly 3 hours of waiting. Then don't try and lie about it when you mess up.

2021年12月13日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Hi Susan,

We wish to apologise for the inconvenience this has caused not only to you, but to your tenants also. This was not an acceptable wait time, and we completely understand your frustration.

We have spoken with the assigned service provider, and this matter will be dealt with by Symple. As for your inconvenience, one of our team has just spoken with you on the phone, and as per the conversation, we hope that we are able to keep you as a customer and accept our apology offering.

Many thanks,
The Symple Team

5つ星のうち5の評価

Excellent!

Excellent service!

2021年11月9日
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you very much for the positive review. The Symple Team

5つ星のうち5の評価

Awesome system!

Awesome system!
I found them on google after trying so many engineers and ordered a gas safety. within 1 hour the guy called to make the appointment and it was done the next day! Thank you Symple.

2021年11月4日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Hi Steven, we are pleased that you were happy with the service you received from Symple. We hope you will book with us again in the future

5つ星のうち1の評価

The unfortunate mistake you will make…

The unfortunate mistake you will make under contract law is that if you book an engineer through this system these people are then the main contractor , but they have no engineering qualifications or Insurance which makes it illegal . You have to book direct with engineers for it to be legal . If you dont believe talk to a Solicitor or Trading Standards . Mike Bowen at Gas & Elec

2021年10月11日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

This is to confirm that Symple is fully insured to accept and manage bookings for all the services we offer. All our service providers are fully insured and accredited to carry out all the services they provide. Any questions please give us a call on 0161 883 3452 or email support@symple.co.uk. Kind regards, Symple.

5つ星のうち5の評価

My happy Symple inspection

I found Symple on Google as I needed a Gas certificate doing on one of my properties. I was impressed with how easy the process was. I registered and paid for my renewal and then I was able to see onscreen all the stages of the inspection, from when the service provider was assigned to the date when the inspection was booked. I was able to be kept out of the usual hectic loop, but still had visibility of what was going on. My cert was then stored on the system and also emailed to me, rather than the usual paper copies which can be lost. Thanks Symple

2021年6月16日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you Stephanie for your kind review. We are happy that you have had a positive experience with Symple

5つ星のうち5の評価

I found Symple on the net looking for a…

I found Symple on the net looking for a local Manchester company and I have received an excellent hassle free service. Symple arranged directly with the tenants a date and time to suit both parties without me having do anything. The service is very easy to sign upto. All your records are stored in one place and are easily accessible should you require a copy. Keep up the good work, I’m sure your young company will be around for along time. A very happy Dave

2021年6月14日
自発的なレビュー
symple.co.uk ロゴ

symple.co.uk からの回答

Thank you Dave for your positive feedback. We are happy you had a great experience with Symple.

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