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I booked the joshua tree day tour from Los Angeles. It was a swindle ! We spent 1h30 to pick up people and due to bad organisation some people coudnt get in the bus. We finally leave Los Angeles at 8 30 (my meeting point was at 6 45).we reached the Park at 11:30. There was no explenation about the schedule and no comments about the Park. We hardly stop 5 minutes at each stop, to finally leave the Park at 1pm! We stopped 1 hour later in an outlet Shop mall for an hour and half, which wasnt forseen. And come back at LA at 5. So i paid 80€ for Just an hour and half in the Park with no explanation. The guide hardly speak english (this tours seems only to be for chinese people). And they dared to ask a9€ tip !

I would recommend never to book from this Tour Company. I booked a 3- Day guided tour to New York from Toronto, for the long weekend. And these people canceled the tour at the end moment, saying it is no longer available. They didn’t even call to inform us. I had done all the preparations and everything and they just canceled it.
I called up their 24x7 helpline, no one answered. And when the call was through, the lady on phone was so rude and illiterate, she kept muting the call whenever I used to start saying. I spent so much money in the preparation for this trip, we had planned so much and had to see friends in New York and they just canceled the trip.
These people are highly irresponsible. They couldn’t inform us about the cancellation on the phone but they are calling if we could plan it for the next week. And the lady on the phone was misbehaving with me. She wasn’t sorry at all. And kept on putting my call on hold.

Worst experience.. I wish I would have gone through this site before. But...please don’t make any bookings with this company.

First of all it was very difficult to reach them to ask any questions before booking. By chance, we got someone on the phone, it was very hard to understand their english. We just booked blindly without reading any fine prints. They only took bookings online and after that they kept saying that it was not their responsibility, just go through the booking policy. They pointed out to NGH tours but they intern pointed out to Take Tours. They do not protect their passengers in terms of any kind of insurance. Even at the time of serious illness, the managers said that they are not responsible for any refunds. Besides they were very rude and disconnected the phone many times. It was very serious health issue that we had to cancel the tour well ahead of the travel date. However we requested with proof like medical certificate from Doctor, they did not care to even ask what happened but being very rude all the time. On the other hand they sold our seats and hotel booking to some other passengers and made money but they did not consider even a little refund at that serious illness condition. Everyone will not have travel insurance. Tour company should either insist or take care of the travellers` interest.
It is a worst tour company.

Okay just to start off, this whole entire trip was very misleading from when I booked it. I took the 4 day Canada trip for my birthday and it was the worst decision you could make. The tour guide was very pushy and rushed you during everything you did. There is barely any free time. Majority of the people on the bus are Chinese, and they are favored and tend to be the main priority of the trip. The hotels were dirty and weren’t even hotels, more like motels. The buses are very uncomfortable and 95% of the trip is you in the bus. Every time you went to something on the itinerary you were rushed and they would yell at you if you were a minute late to meeting the whole group up. The bus driver was unbelievably rude and told my friend that she was going to have to catch an Uber to the United States if she was late again. He had a very horrible attitude with everyone that was not Chinese. One lady was 2 minutes late and the bus drove away with her and her family’s luggage... they were running after the bus. He was throwing everyone’s luggage on the sidewalk when we arrive at the hotel which was totally unprofessional. The Chinese people on the tour with you are unbelievably rude and impatient. They push and shove you out of the way, and made one of my friends fall. My friend reclined her chair not even an inch and the Asian couple was screaming and punching my friends chair. Reclining up a little bit and leaving them a lot of room, the woman put her feet in between me and my friend’s seat and kicked my friend in the head. We got into multiple argument on this trip. There were hidden fees and the trip was very expensive... IT IS NOT WORTH IT!!! You could use the money and go on a nice, beautiful trip yourself. This is the best advice I could give.

First off my tour did not start out on the right footing. Partly to do with the tour and with the subway system. I checked online two days before the trip to make sure there is no weekend train work scheduled on my line. I printed it out. When I got to the train station there were no trains going into Manhattan to my surprise. So this cost me a lot of time to go around then get to 47 Chrystie Street in Chinatown. I still happened to arrive for 8 AM but my bus was gone. Also I was told they had me scheduled to meet the bus in Flushing. The night before they sent me an email to confirm pickup is at 47 Chrystie Street. However I got lucky. Another bus heading to NJ took me there and dropped me at Target in Jersey City to meet my bus.

I found out that the restroom on the bus would be closed because they claim that with the A/C running the interior of the bus will smell. I smell a rat when I heard that. I've been on long distance buses and the restrooms are made for that purpose. So the deal is we would stop every two hours to use a restroom. That was never true. When I was a young boy in school I could probably go most of the day without having to pee. But as I'm older my physiology changed. I need to pee more often.

The guide gave us a total for the optional attractions. Only problem is some of what he mentioned were not on the list I printed for the tour. Also they are optional so who says I need to go on all the tours he read out? I should mention that this was a 2-day tour to Niagara Falls. The Maid of the Mist was supposed to be the first day but changed to the 2nd day. We stopped at the food court building near the Rainbow Bridge after stopping a museum that was not on my list. The food court prices are ridiculously expensive. I paid with tax over $19 for a small piece of grilled fish with rice and about four small pieces of pita bread and salad. That place is so crowded that they make enough money there that there is no need to rip people off.

The hotel we stayed at was Quality Inn way out in Batavia about 40 miles away from the Falls. No water in the room so be sure to buy your water and bring if you need to drink bottled water because there is none in the room. The saving grace was there was a buffet breakfast in the morning at the hotel.

I did the Maid of the Mist and Cave of the Winds tours. Be mindful because the tour guide said if you're late the bus will leave you. Going home our first stop was for lunch along the interstate more than two hours later. After that it was about close to three hours before the bus stopped at a rest stop that has only vending machines. And no urinals for men. So the line was long for the men. And the line was about three to four times longer for ladies. It's the worst stop and I told the tour guide that. He said that is the only stop but I told him I saw Burger King and Denny's back up the road. That stop took us about 50 minutes. A waste of time. It would have been better spent at a regular food stop with restaurants and regular restrooms without the long lines. You have to wonder what are these people thinking? The next stop was at Target where they had to drop off passengers in Jersey City. I wrote a review on their website but I doubt they would print it so I came here where I am free to write a review without it being left not printed. I also complained about the driver, who is a good driver, but did a lot of talking on the phone, sometimes in agitated conversations and speaking loudly in Chinese. And at night on that dark highway he did more talking. I take driving seriously where the driver most pay attention. If someone on the other end makes you angry you could easily run off the road and kill many of the people on your bus. So they need to clean up their act. Have a short conversation on the phone but not a long, laborious one.

I gave a 3-star rating because I accomplished what I needed to see and the pictures and videos I needed to take. Other than that without rehashing what I already said they need to clean up their act. And they should not be confused thinking the meeting point is in another borough and not where the customer stated.

Don't waste your time posting a review on TakeTours website if you have some complaints and you give them less than 4 stars. Two weeks later since I reviewed and posted a comment with 3 stars they never posted my comments. I stand by what I said. You could never trust the reviews on their website. It's always good to put the name of the company into a search engine then + reviews and you will get a website like Trustpilot to give you reviews that TakeTours or other companies will never post on their site.

I went on a Take Tours holiday from Denver, through Yellowstone Park, Utah, Mt Rushmore, Las Vegas, Grand Canyon, Las Angeles - it was 8 nights. The first part of the trip was fine. They don't stop anywhere nice for lunches and you have to find your own evening meal. Being a woman on my own I didn't want to walk around places I didn't know at night so I relied on fast food places near to our hotels. The hotels were average - Best Western standard - with the exception of the SLS Las Vegas which was a very nice hotel but I didn't get the $200 "Welcome package" advertised in the brochure. The first part of the trip was fine - we saw some amazing things which is why I wanted to go on the trip, but be prepared to hand over the daily charge to the tour guide in cash! I had to swap coaches to go to Las Vegas, Grand Canyon and Los Angeles and the new coach was full of extremely rude, inconsiderate people. I was one of 2 English speakers on board and we had allocated seats but they didn't seat us together! Every time the English commentary started, the 2 women in front of me started talking loudly in Chinese so I couldn't hear what the Tour guide was saying. When we had to get off the coach, no one would stop to let me out of my seat, I had to wait for the coach to empty. I would be standing trying to take photos and would be pushed out of the way. I booked to go on the Las Vegas night tour - it started at 5.30 p.m. in broad daylight! The guide took off without waiting for everyone to get off the coach, we eventually caught up but he'd taken us to a dreadful mall and by the time I got there, he'd told the other English speaker what to do/where to go and wouldn't repeat himself - in fact he thought it was funny that I had missed out! I was not impressed by him and didn't want to be in his company any longer - a night tour in daylight was not what I was expecting - so I found a cab (he refused to help me find one!) and went back to the hotel. They didn't refund me. Sadly the last few days of the tour were ruined for me and I complained to Take Tours but they couldn't have cared less and told me to contact CTours who they had subcontracted. I would not recommend this tour unless you really can't afford anything better. I have read the other reviews below and agree with everything being said - particularly Gill's review.

Firstly, you will be tempted to book a tour because, let’s face it, it’s cheap right? My advice is, if you can afford it, spend a little more with another company. If you do book expect....
Chinese guides, these tours are for Chinese people so don’t expect to be able to understand everything that is being said.
Around 80% of your time sat on a coach...you will get minimal time at any of your destinations.
Poor quality coaches....one of ours was pouring water from the roof. We had to sit on plastic bags (the Chinese guests were given the dry seats!).
Poor quality hotels (not chain hotels as advertised). The hotels are 1*/2*. If you are staying more than one night, don’t expect to keep your room...you will need to check in and check out every night.
Don’t expect the hotels to be in great locations...they are miles from anywhere.
Don’t expect the hotel to serve breakfast. On one day we had to wait till lunchtime to get food and drinks. On another day we had to buy breakfast from a garage!
Expect to get up very early...6am starts are the norm.
Expect to be taken to a cheap Chinese buffet every single day of your tour!
They will try to sell you tours you don’t want....don’t fall for it!
The price you see is not the price you pay. Check the small print, expect to pay double

Have a great time!

Do not go to Niagara Falls 4 days they have hidden fees. They say price covers hotel and bus but never say you have to pay $10 per day for the tour guy. Per person.
The itinerary Is so bad you pay to see a stadium prices for everything they double. Take my advice go on your own. It’s way cheaper.

Do not travel with this company!
There were so many things wrong with it that I'm just going to list it.
1. It is very unorganized. Our bus picked us up a block away from the meet-up spot which was so inconvenient for the people traveling with them. A lot of us have a big luggage and it was just inconvenient. And then, after walking to the bus, our tour guide refused to walk to the bus and informed us (through the driver) that we have to walk a block to the original meet-up place to meet with her. Guess what happened after? We walked back again.
2. Our tour guide (Rebecca) was just plain rude to a lot of the people. She constantly yelled at everyone to use the restroom or else we won't be able to go for two hours (even though there is a restroom on the bus). At one point, she grabbed one of the people by the arm and yelled in the person's face. She also kicked my aunt out of her seat because it was "reserved for her" but she didn't even sit there! Our second tour guide was way nicer and more patient.
3. It was dangerous. Our first bus driver to Las Vegas from LA was not qualified at all to drive the bus. He took up the whole street trying to turn into a parking lot and even hit a tree branch. He also kept swerving while he was driving and hitting curbs.
4. They rush you too much and threaten to leave you if you're not in the bus on time, which is hypocritical because there were times when the driver and the guide was late.
5. They try to milk out all the money you have. ($9 tips every day regardless of service?)
6. Language was a problem because we weren't informed that this tour was made especially for Chinese tourists. Tour was mostly in Chinese, and English instructions were unclear.
7. They took us to places that are in the middle of nowhere, with no food options.
8. On the way back, they played an inappropriate movie with a crap-ton of sex scenes knowing that there are many children present in the tour.

There's probably more I can write about but this was a horrible experience for me and my family. If you're a tourist and just want to see stuff and take photos just so you could say "I've been there", go for it. But if you're actually a person who loves to travel and appreciate your surroundings, just drive yourself. It's 100 times better (and safer) than going on this crappy tour.

I will not recommend take tour if you really want to explore the area. They give you very little time to visit places. Also they merge FOOD Time with attraction time.
The driver of my tour was very rude. They suggested that we should all have lunch before 11:20AM (remember most of the restaurants open to 11:00).
Worst experience of my life.
Thanks
Abhishek

We went on Niagara Falls, Toronto tour from NY. 2 adults and 3 kids. Bus was ok. Toilet was locked most of the time. I think the drivers have to clean it out or something as they were reluctant to let people use it. Well into the trip my son needed the toilet badly and the tour guide refused to let him into the toilet as he said we are stopping in 15 mins. My son then vomited all over the floor of the bus. Approximately 15 mins into the trip the tour guide (Tom) came to us asking what optional side tours we wanted to purchase. We only chose 1, the Niagara boat trip. It was like a bomb went off in his head ! He started ranting about this not being a shuttle bus, this is a tour bus. We pointed out to him it says optional, then he took out an official piece of paper and asked us to sign it , which would allow them to throw us off the bus if he saw us go on any of the side tours without going through him ! We didn't sign anything. It left us with a bad taste after that for the rest of the tour. Having said that, we all enjoyed Niagara and Toronto, mainly because we did our own thing and did not stick with the rest of the crowd. The hotels and university dorm was ok as well. Tom did make if difficult for us about where to catch the bus after they had finished their side tours and we were in fear of missing the bus sometimes.
As there were 5 of us we had to give the tour guide and the driver a $150 tip ($75 each) for the 3 day tour ! Unbelievable.

One of the worst service they provide. Their tour guide was so rude and kind of always in different mood and not accommodative.

Avoid take tours. I will not recommend Taketours.

2 DAY BOSTON RHODE ISLAND TOUR
Bus #1771
2 Day Boston Rhode Island

Day 1
The trip started off with an employee picking us up from 39-10 Main street in Flushing, New York in front of the HSBC bank at 6:30am. The person actually didn't get there until about 6:40am, but that’s cool. We were taken to 177 Canal street in Brooklyn, NY. The bus left Brooklyn at about 8:15am and we were headed to our first attraction, but before the attraction we stopped at a rest area to get a quick 45 minute bathroom break and food. The rest area was clean, (the rumors are true no one is permitted to use the bathroom on the bus). There was McDonald's, Subways, and Dunkn Donuts to choose from. After about 45 minutes we were headed to Rhode Island to The Breakers Mansion.

Our tour guide Rachel (very nice and organized person, her English is perfect) mentioned the itinerary and the attractions we were going to see on the 2 day tour. Among the mentioned attractions 2 most important attractions that were on the website when I booked this trip were not mentioned. That was the museum of science and the Quincy Marketplace. It's not Rachel's fault, it's the taketours.com/ gotobus.com owner's fault. They do not update their website to explain/reflect that some of the attractions are dependent upon the weather conditions or they forget to remove older attractions that were not going to be on the current trip. So double check with the company before you book the 2 Day Boston Rhode Island trip.

The main reason my son wanted to go on this trip was to do the Harbor Boat Cruise and to go to one of the most talked about museums in Massachusetts which is the museum of science. The purpose of me booking this trip was to explore that museum and the Quincy Marketplace area. My children and I ended up going to the Marketplace 2xs on our own while the other tourist went to activities we opted out of.

On to the annoying part of this trip. This old Chinese lady just didn't know how to say sorry or excuse me and she bumped my son. This lady had a habit of pushing. Hello f*ckn boundaries everyone. I had to yell at the lady because she pushed my daughter out of the way while we were getting off the bus on the first day and then was pushing up against my lower back causing me to almost topple my fragile son. Then Day 2 the pushing of my son yea no enough been enough a day ago. I was trying my best not to get ghetto up on that bus, but it happened. I informed Rachel what my intentions were if this lady touched any of us again. Rachel spoke to the lady and told her to please keep her distance from my family. The lady and her friends told Rachel in Mandarin, that I wasn't telling the truth. These ladies, not knowing that I studied Chinese, Spanish, Italian, and Mandarin in junior high school 204 in Queens and in high school here in New York City told Rachel what I was claiming wasn’t true. They ALL were extremely shocked when I turned around and told them I wasn't lying I was telling the truth and that I understood 75% of what they just said. Then I said in Chinese say excuse me. I also had an Indian and Caucasian family on the bus that witness this happen to my child and they spoke up and acknowledged my son was indeed pushed. Just because my family is African American and Hispanic mix doesn't mean I only read, understand, and speak English. Being that I knew I was going to be around 80% Chinese I brushed up on the languages before I booked this trip. Some phrases you might want to learn in Chinese before booking these trips.
1) Say excuse me
2) Stop pushing
3) Yidong MOVE and that’s only after you are tired of the bullsh*t

Attractions: You can read my detailed reviews on the individual attractions on my yelp.com reviews dated 8/18/18 and 8/19/18
1)The Breakers Mansion we toured for about an hour. Without using the devices 1 hour would be more than enough time.
2) New England Aquarium: The 2 hours was more than what we needed to explore the Aquarium. After about an hour of exploring we decided to leave and walk to the marketplace which was only a 3 to 5 minute walk from the aquarium.

Our fellow bus riders headed to the $35 a person lobster dinner at about 7:30pm and we headed back to the marketplace to watch the free street performances and shop for 1 hour.

About 9:15pm we arrived at the Holiday Inn. It was only about 30 minutes drive from the marketplace. It was clean, had a microwave, fridge, coffee maker. Wasn't as bad as I thought. I'm not used to staying in these types of places, with that said it wasn’t bad at all. I brought my own pillowcases and wash items.

Day 2
Headed out at 6:10am. We are used to waking up early so no sweat to us. It looked like our fellow travelers didn't mind as well.

First stop Harvard at about 7am for an in-depth guided tour. It was not worth the $36 I paid for the 3 of us. You can still see Harvard with the group for FREE. You just have to guide yourself. DO NOT PAY FOR THE GUIDED TOUR for Harvard on a weekend or if the tour is before 10am IT'S NOT WORTH IT.

Second stop MIT arrived about 8:20am and left about 8:45am it is a self guided experience and it's free as well.

Third stop was at 9:15am until 10:15am and that was the Harbor Cruise. That was worth every nickel. Just being able to sit was priceless. It's a tour so of course the crew member was talking about the history of the Harbor which was cool. She spoke in-depth about the Boston Tea Party...

Fourth stop was Connecticut, Yale which I paid for a guided tour. Started about 1:40pm until 3pm. It's optional as well. I paid because my son wants to attend Yale (he’s 10). Never to early to start thinking. However, I won't pay again because it's free to tour on your own. The campus, just like Harvard is open to the public. However, I was never forced to pay for anything that was optional. I didn't do the Duck Tour or that nasty expensive Lobster dinner. Remember look carefully before booking a tour, there are some trips that state attractions are (mandatory) and some trips with attractions that state it is (optional).

Rest Area heading back home to NYC- we stopped for 15 minutes.

My only gripe is that the bus dropped us off on Northern and Main street instead of the original drop off and pick up location which was supposed to be 39-10 Main street Flushing. The drivers 2 children ages 8 and 15 were on the bus so I'm guessing it was so they'd be closer to take the bus home alone. In all fairness it was easier for people to get to the bus from here. However, unfair to my children and I because we had to wait over 15 minutes for my husband to come get us because he was waiting at the original location then got stuck in traffic coming to the new drop off location.

A run down of what I voluntarily paid for on this trip:
DAY 1:
Rhode Island (my son loved it)
-The Breakers Mansion $24 Adult &
$8 X 2 children ages17 and under=$16
Total=$40 PAID
One of those things you have to see at least once while in Rhode Island. I’ve been there about 3xs. Though Christmas time is the BEST time to go.

Boston
Aquarium (okay)
$28 X 2=$56 & child under 12=$19
TOTAL=$75

Hotel overnight in Boston (included)
-------------------------------------
DAY 2
Boston
Boston Harbor (awesome)
$22 X 2= $44 and $17 age 12 and under=TOTAL $61 PAID

Harvard (wack) DONT PAY FOR AN IN-DEPTH TOUR
$12 X 3 all ages= TOTAL $36 PAID
I know lwhat you’re thinking who pays for a college tour, but whatever. I won’t ever make that mistake again.

NEW HAVEN CT (awesome) DON’T PAY FOR THIS TOUR IT’S FREE
Yale $11 x 2= $22 and child 12 and under $7. Total=$29 PAID

Plus I paid the $60 for the 2 days mandatory service fee for 3 people because it's $10 a day per person so $10X3 PEOPLE= $30 a day X 2 days total= $60

Total paid: $301

So the breakdown:
$301 (the attractions we chose to do plus the driver/guide fee) + $216 (the initial tour price was $108 each. I purchased the deal buy 2 get 1 person free) grand total for a 2 day trip, 1 night hotel stay, 5 attractions, no gas money to be spent, no driving I had to do, visited 3 different states in 2 days all for $517. That's about $172 per person. I'd say that's a great little trip for 3 people.

the first trip took us more than 9 hours to get into our first destination niagara falls and it was the worst experience that we’ve ever encountered; (1) the restroom was locked for the entire trip , unless you are chinese, yes they only allowed chinese people to use it so bias, (2) you cant be late and thats acceptable but if you are chinese the tourist guide and the driver will wait without any words, (3) the driver doesnt know how to speak and understand not even a simple english which is often cause of misunderstanding, (4) customer service was terrible, been on the phone for more than 30 minutes bt still cant speak with no one same with the live chat I’ve got no response, it was so hard to reached them out w an urgent and non urgent concerns. (5) they should give you a concrete and well detailed itinerary so you will be aware as to what time, wht type of restaurant etc. so you can plan ahead just in case you will not goin to avail the other activities.

Why didn't I see this site before i booked with them!!!! Please learn from my mistake, worst ever!!! I did the 2 Day DC and Philly, don't book with them....you are better off planning the trip yourself and taking a hop on and hop off bus! I only saw 5 star reviews on their website, and like a fool, I believed them! HORRIBLE!!!!!!

All fine except that we were not informed that entire tour group will be of Chinese language origin. Tour guides were talking mostly Chinese and did not have good English dialect skills. Bus driver was not able to speak English at all. Was disappointed that wifi was not working through most parts of the journey so googling about the place for information also became inaccessible. Felt as if I were in China more than USA.

Company changed the itinerary during my trip without notifying me. When I inquired about this they simply replied that Lassen (sub-contract company) made a change, despite what was on their website when I paid. I've made a formal complaint, but so far nobody responded. They also removed my review from their website! Taketours lies about their tour packages and refuses to admit it!

I recently booked a tour using Taketours and it was the most distarous trip ever! I had a bad feeling about this tour initially itself when I had to confirm my bookings numerous times over chats and calls and still didnt receive it until 10PM the day before I had to leave for the tour. On pickup day, as confirmed by taketours that I will be dropped at hotel, the girl who cam to pickup told us they didnt have cars and couldnt drop us to hotel and we will have to go to chinatown and be there till 5. I was traveling from India and after a 40 hour journey all I wanted was to sleep and rest. I had already confirmed this thrice with taketours that the pickup people will drop me directly to the hotel, but they shifted us around and finally dropped us at hotel around 3.30PM. When I tried reasoning with driver he rudely told me off and said that is how the tour works. Each day tour would start around 6 and at every attraction you get too less time to see it. If you are late for 5 minutes, the guide humiliates you in front of the entire bus. For the entire trip, the guides wouldnt stop for lunch or breakfast. They didnt even have water on bus and we had to scramble in the limited time to buy water from the most expensive places. Most problematic was the language issue! This tour is supposed to be "bilingual" but drivers/guides would speak in chinese 90% of the time. For 1 line of english they will speak 10 in chinese and at many points will skip english altogether. Also their English is non comprehensible for better part and you need to listen with 100% concentration to understand a word. After all that you even have to mandatorily give a whopping 20$ per person fee every day(which became 80$ for us, a family of 4 so 80*4 = 240$) The worst part was someone stole my wallet with all the cash for the trip and no one helped us even when we told the guide. They still kept pressuring us to give them the fees. We were so distressed and tired we had to leave the tour in middle!

I booked the 1-Day Antelope Canyon Bus tour departing from Las Vegas. I arrived at the meeting point 30 mins prior to departure and waited for an hour for the bus to pick me up. I asked every single tour bus that passed by if this was my tour but the bus didn’t show up. When I called the tour guide, she told me that the bus had already left without me because they couldn’t find or call me.
I was definitely at the meeting point on time and nobody tried calling me at all. I can only assume that my tour bus leaving for Antelope Canyon didn’t stop at the scheduled meeting point according to my confirmation or it didn’t show up at all.
When I tried calling the customer support, nobody even answered the phone. The only way to contact Take Tours was through a live chat. They refused to reschedule me or to give me a refund. I can certainly NOT RECOMMEND this travel agency.

I took 3 days trip to Niagara Falls, Washington DC, Philadelphia.
As per Itinerary Day 1 - Niagara, Day 2 some places of Network state and Day 3 - Washington DC and followed Philadelphia. They are written some arbitrary location for some days Day 3 attractions will cover on Day 1 and Day 1 on Day3, that information is neither covered in Itinerary nor ticket confirmation email.
Once we are on boarded in Philadelphia and the bus guide is announced we covered Philadelphia(Day1) and going to Washington DC. our boarding time is 10:30 AM of Day1 and bus moved 10:40 AM of Day1 from Philadelphia.
we tried to reach bus guide for Itinerary change, he says check with people where you book the ticket we are not responsible, and we tried to reach out all number provided in communication email but no use and not proper response to handle the things.
Bus seats are not at all good and hand rests are not working properly and bus rest room is locked.
First day accommodation was worst when we entered in to hotel room celling coated color is dropped on my 5 years kid like a big pancake size and no drinking water.
Tour guide is showed attractions where they make the money not as per schedule. If we asked they saying no time to cover.
Last day of my trip is horrible and un-forgotten in my life.
Tour team treated very well, they parked some rest area which not have anything and asked us to get down from the bus, thrown all our bags outside, without discussing anything with us, they just asked us to pay money of service tip/fee, we are not accepted to pay tips because of poor service and they called 911 to get their service tip/fee of $10 per person per day.
I am at middle of the road/trip @7.30 PM with my wife and 5 years old kid and 19 months baby.
I made my own transportation to reach home be spending approximately $250 with the help of friends.
I saw hell in my life and reached home @ mid night 1.10 AM.
He dropped off not only me, total 16 people in the middle of the road, all have 13 months age baby to under 5 years kids of different ages.
They asked to get down the bus 4 of old age people of 65 + years if they are not paying service tip money, due to the age problem they paid requested the tour team guys to drop reasonable location where they get transportation and tour team guys are accepted.
All kids are struggled a lot without proper food.
This is the way take tour team of treating customers?
Only money is the matter for your company not customer satisfaction?
Once again thank you for arranging money minded and unprofessional tour guys to trip.
I have attached photos how take tour team treated with customers.