talech レビュー 

As a in independent Talech sales agent I have first hand witnessed the debacle that Talech has become, especially since the pandemic. I have heard dogs barking in the background, screaming kids, television sets blaring and dishwasher or laundry running over the past year, nearly every single call I place to Talech. Not only that, but my clients have hold times for up to an hour, get transferred constantly or given wrong information, just to get my clients off the phone. This typically results in me driving out to the business and placing the call to Talech myself and going through the same painful mess if nonsense that my clients are going through. I love Elavon (the processor that owns Talech) but I will never ever sell another Talech system as long as I'm in business.

7 Years of Talech, here is a comrehensive review of why I'm finally done. First off, Talech is simple and easy to use, the backend is filled with over complicated features, but we have altered them to our needs. The pricing structure has been good, until now. Service is pretty poor, sometimes it takes weeks to fix a problem, and occassionally they just say "it's a bug" and your stuck with it. Not a great feeling when you are relying on a system to calculate things like labor cost, and sales taxes. The sales team does a lot of holding off giving you what you need, in hopes of you just going with what they want you to buy. They will try every little trick to wait you out, by sending you contracts you didn't sign up for. Expect 3 weeks between getting your first contract to sign, and actually getting the contract you are asking for. Backend reporting functions have gone downhill, I used to be able to view 1-2months of data at a time, but now they are limiting that to 2 weeks on many reports, also access to data outside of talech is done through a CSV and good luck getting the data to populate to excel very well.

Now for the bad. They are dropping all thier long term clients because they want you to use their credit card processor. Elavon is an absolutely horrible company to work with. Their fees and percentages are through the roof, everything you need like credit card processing has to be bought directly from them, is unuseable on another processor, and they charge 3-4 times the price for that equipment. Elavon is actually US Bank, and they will send out an "elavon" specialist to get you to sign on, then you are stuck paying through the roof. Our local bank does our processing now, and costs are roughly half or less what Elavon charges. Also many features, like loyalty functions are Elavon only. So unless you deal with US Bank for your business (what a mistake) this is more or less an impossible choice for you.

For the past few years we have been able to use USA E-Pay (for $10 a month) for our transactions through our local bank, but have been informed that after October 1st that will no longer be possible. Well Talech, I'm not in a million years touching Elavon or US Bank, so your losing a loyal customer that has jumped through every hoop to keep you as our system.

Save yourself the trouble, this system continues to degrade, and Talech seems cheap, until they tell you who you have to bank with, and start adding fee's to every small feature you want. I'm not sure where we are headed to now, but I can say with 100% certainty that we will find a company that supports it's customers rather then their shareholders.

7 years of talech, from quick service bakery, and now full service restaurant, bar and bakery.

I have had nothing but problems. DO NOT USE TALECH. The customer support is non-existent. Most times I have had to figure out the solution on my own.
Here's the nightmare story....
In either October or November, some not very bright decision was made by Talech to do an update. When I did the update, the scanning no longer was an option. Now mind you, we at the retail level we are in our BUSIEST season of the year and now we can't scan anything. I called customer support sooo many times I lost count for 5 months. NOBODY could figure out the problem. But the problem wasn't only scanning! The problem also included any items I had entered into the inventory would not come up in the system. So now my employees are using the custom key to try to ring people out (HAD LINES WAITING!) and this caused my inventory to be all out of whack. I'm still dealing with fixing my inventory and having to PAY my staff extra hours to correct a TALECH mistake. IT'S BY FAR IS THE WORST and COSTLY EXPERIENCE I'VE EVER DEALT WITH. Suddenly about a month ago, it all starting working again. I assume Talech fixed the issue on their end but customer support is useless. I still to this day have never even gotten a phone call back but I got a TON of tickets opened with NO fix by support. My suggestion: Stay away....its garbage.

The software - when it's working, does a fine job.

Tech support, on the other hand, is horrible. They say they have 24X7 support, but anything that actually NEEDS support is a 48 hour response time.

A menu update done by tech support screwed up, and we were then told, oh well, we did that on Friday night, now you have to wait until Monday before anyone might be able to address the issue. Complete insanity to allow an entire business to be shut down for the weekend. That's NOT 24X7 support.

Problems not being solved for months:
- Online orders not printing automatically
- the scale is not syncing
- customers can’t complete the online order and place multiple orders
- pay in store not working
Called and emailed numerous times over th 2-3 months
Talked to supervisor Shelby numerous times and was promised issues will be solved and nothing

We cannot issue refund with online orders when we are busy toward the end of a shift. Talech keep saying they don’t see the issue even as we screen shot the different error messages. This has been dragging on for months. We are looking for another vendor.

I have had constant issues. The current issue going on now for 6 or 7 weeks in syncing. I cannot sync through talech.com so I then have to log into each back office of 12 stores on the iPad and do the entering there. It is very time consuming. For this issue for over half of the phone calls I've not even gotten an e mail with the ticket number.

When I am working in talech.com the system will automatically time out. I can be working on something hit save and it will not save. I have to log out and log in and redo all the work I just did as the system timed out.

I've called numerous times and had the associate tell me what I was trying to do wasn't possible. I've had to train them on how to do something to which they then had to go to the next level to see if it can be fixed.

I give up. I am moving to a new system.

Everything has been working smooth for several months. No out of sync iOS and version releases. Happy with the functionality. Thank you

Ever got training, never even use it

I was told one thing in the beginning and charged way differently and before you know I'm stuck to pay 3 stations

He new exactly and quickly how to resolve my issue.

Issue was never resolved, our telech isn’t working along side our payment processing machine.

Techs are always helpful and with a sense of humor.... which is what we truly need! thank you!

You make my job so easy ,love you guys . Micky

I have called Talec support numerous times in a panic due to our pos system not working properly & they have always walked me through troubleshooting steps and we have worked issues out in a timely and efficient manner. They are patient and nice and in a world where customer support isn’t always a priority for a business, theirs always is. Although I don’t have details of a particular problem, I can share with you that I have been with Talec for 4 years and have never been disappointed with their service. I appreciate that.

This software has a lot of nice features if you can get past the lack of customer service and support at times and bugs, bugs, bugs. I have worked in IT for over 17 years. I've supported many different software packages so I understand how finicky web based apps can be but this software can be frustrating at times. I'm referring to Talech.com. Talech Register is much more stable but limited in the user interface for things like inventory control. Talech.com kicks me out randomly while doing simple tasks. Whether its adding inventory or building POs it will just log me out at least a couple time an hour. And if it does you loose everything you haven't saved. I've opened tickets and its never fixed. They have fixed many bugs over the years but this one has always been present. I opened a ticket recently and sent 4 email asking for a status update and now I'm not even getting replies. Its pretty sad, like i said there are many nice features of this software, I just wished the normal tasks were more stable.

** Update**
After the reply from Talech saying that their customer success team would reach out I had high hopes. Its now been a week and I still haven't heard from anyone at Talech about this issue. In fact I have sent another email to their tech support as I'm still experiencing the same issue and cant add new items to the system. Guess I wont hold my breath. This is getting ridiculous. PLEASE HELP!

Once they were bought out the support went to hell and no one knows what the system can or can’t do. Promised apps would be created to do more for our specific needs for three or four years. Never happened. Constant problems with the system now to the point we spend more time fixing issues than helping customers. Don’t try this out for your business unless you like chasing issues.

I somehow was logged out of my account. The rep quickly and effectively reset the password and got me back up and going very quickly. It was very much appreciated.

Talech is absolutely terrible. Customer service is probably the worst customer service I've experienced. More than one support agent hung up on me while they "put me on hold for 1-2 minutes". Kai did this, Reda was patient, but still not helpful. Many flaws and glitches with the actual system itself. Very annoying to use. Some of the add ons and even taxes will require you to add it on individually and manually on every single item. Please if you are a business, do not ever use talech. Even if it is cheaper, it is worth it to pay the extra for a better POS system so that you won't have as many problems as Talech.

If this is in response to today the 9/4/20 then 1 star. I was not able to speak to anyone and was not called or did not connect to anyone. Our Credit card system is wonky and cannot last more than 5 mins out of the charger. The Reg. App is making me log in every time when starting the day. When that was never the case.