Wouldnât even give them 1 star to be honest absolutely useless awful and idiotick! Never use this company they will waste your time and loose you business and seem to think that its not a problem. W... ãã£ãšèŠã
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They charged me fee $25 for not having minimum transactions per month !!! after some years without letting me knowing and they said they sent notifications !!!plus high processing fees that went up e... ãã£ãšèŠã
I tried to use this for 1 month to get my business started. Customer service is horrible. They were not knowledgeable and would tell me to do one thing, call back because it didn't work and the next r... ãã£ãšèŠã
The software - when it's working, does a fine job. Tech support, on the other hand, is horrible. They say they have 24X7 support, but anything that actually NEEDS support is a 48 hour response t... ãã£ãšèŠã
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talech is a simple yet powerful point of sale software for restaurants, retail outlets and service businesses such as salons and spas. talech POS software does the basics like processing payments reliably to inventory management, table management, labor management and real-time analytics. It all adds up to streamlining time-consuming tasks and freeing up time to focus on the things that make the difference to your business.
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145 Forest Ave., 94301, Palo Alto, ç±³åœ
- 18664127836
- sales@talech.com
- talech.com
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i would never recommend or use thisâŠ
i would never recommend or use this company again. I have requested on several occasions monthly invoices and a review of my current charges. i am going to cancel this service and just move on. Bottom line- lack of response, lack of care, no personal service.
2020幎6æ2æ¥
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talech ããã®åç
Hi Sofie. Sorry to hear about your experiences. A member of our customer success team will reach to understand this problem further and provide assistance.
Great customer service
2020幎6æ1æ¥
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talech ããã®åç
Thanks for your review and kind words, Butch.
talech ããã®åç
Hi James. Sorry to hear about your experience with talech. A member of our customer success team will be in contact to see how we can resolve the issues you have highlighted here.
Not ready for PrimeTime
Might be fine for a coffee shop or simple boutique, but nowhere near ready for PrimeTime for full retailers.
2020幎5æ30æ¥
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talech ããã®åç
Hi Robert. Thanks for your review.
From the beginning I was misled
From the beginning I was misled
No kitchen monitor
No training what so ever
No setting up help
No help on loading my manu
Poor company in Canada most of the services not available
2020幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hi Malik. We are sorry to hear about your experiences. A member of our Customer Success team will be in contact to see how we can resolve some of the issues you have experienced.
it s really frustrated to obtain rapidâŠ
it s really frustrated to obtain rapid customer service from your company, we still waiting for a replacement for a terminal credit card
model 3 I PP320-01T1358A INGENICO
SERIAL NUMBER 17030PP82813613
IT S URGENT THAT W2E GET A REPLACEMENT UNIT
THANK YOU
ADRIAN
PEÃA
STORE MANAGER
2020幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hi Leslie. Sorry to hear about the difficulties you have been having. A representative from our Customer Success team will be in contact with you soon to see how we can help resolve this issue.
talech ããã®åç
Thank you for your kind words, Walaa.
Technicians are always helpful andâŠ
Technicians are always helpful and thorough in their analysis and resolution of each issue that occurs with the equipment.
2020幎3æ22æ¥
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talech ããã®åç
Thank you for your review, Martin. We appreciate your kind words.
Talech has been great for our smallâŠ
Talech has been great for our small local business.
2020幎3æ22æ¥
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talech ããã®åç
Thanks for your comments, Susan. It makes us very happy to hear your thoughts.
quick and accurate responses
quick and accurate responses. Great.
2020幎3æ22æ¥
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talech ããã®åç
Thanks for your positive comments, Judith.
Some times we wish that our inventoryâŠ
Some times we wish that our inventory reports would be clearer to understand. We also want to know why, when an item gets returned to stock , it never shows up in our inventory. Why is that ???
2020幎3æ22æ¥
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talech ããã®åç
Hello Betsy. Thanks for your review. We are currently working extensively on all our of reporting and will hopefully have an update to be released in the near future. Specifically regarding your query, this has been passed on to our support team a member of the team will reach out to you soon to assist.
Terrible company
Terrible company. We lost $2,800 with them. Stay away and find something better.
2020幎3æ19æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hi Veronica. Sorry to hear about your negative experience.
Customer service was not good
Customer service was not good. I was rushed and the problem was not solved.
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hello Lawrence. Sorry to hear about your negative experience surrounding our customer service. If you have any further issues, please contact our support team who are available 24/7 at no cost on support@talech.com or via 1.888.995.1998.
Very Pleased with TALECH. Would not hesitate to recommend
In my opinion this is a very good POS system. The support has been excellent, including during the installation a year ago. Functionality is very good, features are easy to understand. While for most that are comfortable using cell phone type technology it will be very user friendly, for some that are not real comfortable with apps, tablets and cell phones, they may find it somewhat challenging. Simply put, the younger generation will have no problem using the system.
The reports provide instant information. For month end accounting, I am able to get all I need, however some may need the premium editions for inventory purposes.
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Thank you for your kind words, Barry.
Poor quality equipment with limitedâŠ
Poor quality equipment with limited support
Buggy software updates without adequate notification
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hello Duy. We are sorry to here about your negative experience with the equipment. talech produces the software at the heart of a point of sale system, but we strive to ensure our product works with a variety of high quality equipment to produce a reliable point of sale solution. Clearly, this has not been your experience, but please contact our in-house support team who are available 24/7 at no cost on support@talech.com or via 1.888.995.1998.
Canceling my service
Poor customer service, technitions are not trained properly.
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Sorry to hear about your negative experience, Mobeen. We have put a lot of effort into our improving the quality of customer service and support, but we understand if we may have fallen short of your expectations in the past. Please contact our support team on support@talech.com if there are any specific issues you need looked at.
Printer failed and Talech did notâŠ
Printer failed and Talech did not replace or honor warrantee.
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hi Paul. We are sorry to hear about your experience. Please reach out to our support team on support@talech.com and we will try to get this issue resolved for you.
I like your offering very much
I like your offering very much. It works well in our environment. The reason for only 4 stars was the price increase without notification.
We are a small business (fraternal organization) with low volume on cards at this point. This has been an opportunity for us to modernize and address the new approach many people, primarily young people, are taking to reduce the number of cash transactions..
2020幎3æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Thanks for your positive review, Michael. Sorry to hear about your dissatisfaction with the price increase. If you have any questions about pricing, please do not hesitate to contact our support team on support@talech.com.
Josh and Stephanie are great
Josh and Stephanie are great! Always very helpful and quick with a response. I would highly recommend working with them.
2020幎2æ18æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Thanks for your review, Amanda. We will pass on your compliment to Josh and Stephanie.
Could be better
2020幎2æ14æ¥
èªçºçãªã¬ãã¥ãŒ
talech ããã®åç
Hi Megan. Thanks for your feedback. We are always looking to improve our product for our customers. If you have any specific concerns or features you would like to see added, please contact support@talech.com.
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