"Proposed to my girlfriend at Old Faithful in Yellowstone, the perfect place with the perfect betrothal lovers knot necklace. Furthermore, the necklace box was of such lovely quality, the bright ligh... もっと見る
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Incredible necklace with excellent craftsmanship. Very good value for money and beautifully presented. The LED light is an added, very effective bonus and really makes it look special and different. S... もっと見る
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I bought a necklace as a gift for Christmas however when I gave the gift it was unsuitable. I am unable to return the necklace as it is outside the 14 day returns policy. The company doesn't appear to... もっと見る
企業が回答しました
We ordered a necklace for my daughters birthday. Really pleased with it. Quick delivery also.
企業情報
当該企業による記述
At Talia-Rae, we believe jewellery should do more than simply look beautiful it should mean something. As a family-run brand, we create handcrafted pieces that carry emotion, connection, and purpose. Every item is thoughtfully designed with love and made to celebrate you, your story, and the people who matter most in your life. We operate with trust, dedication, and a genuine passion for our craft. From careful material selection to strict quality control, each piece is made to last and designed to make you feel confident, elegant, and connected. Whether you’re gifting a loved one or treating yourself, our mission is to bring people together through meaningful jewellery that resonates. Why Customers Choose Talia-Rae • Fast and reliable global delivery • 24/7 customer support • Transparent pricing with no hidden fees • Experienced and detail-driven craftsmanship • Handcrafted, meaningful jewellery made with care • Strict quality control for every product • Money-back & satisfaction guarantee • A brand built on family values and trust Our Commitment We’re dedicated to offering a luxury experience that is simple, friendly, and deeply personal. From your first visit to the moment your jewellery arrives, we want you to feel valued, understood, and completely satisfied. Thank you for choosing Talia-Rae. We’re excited to be part of your story.
連絡先
Smart Storage Ltd 100, Derby Road, L20 1BP, Liverpool, 英国
- contact@talia-rae.com
- talia-rae.com
4.6
優良
386件のレビュー
ネガティブなレビューの 88％に回答しています
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この企業のTrustpilot 利用方法
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Beautiful Necklace.
We ordered a necklace for my daughters birthday. Really pleased with it. Quick delivery also.
2026年3月24日
Does what it says on the box!
2026年2月25日
Thank you for sending me a replacement…
Thank you for sending me a replacement daughter necklace when the first order was lost in delivery
2026年2月24日
Still haven’t recieved
Still haven’t recieved, it was a wedding gift for my daughter of which was abroad, I have returned today & it still hasn’t arrived so I’m not very happy atall to be honest
2026年1月26日
Talia Rae からの回答
Hello Donald,
You sent us an email this morning to which we have replied please get back to us to give us a chance to look into this.
I bought a necklace with a pendant for…
I bought a necklace with a pendant for my partner ( soulmate ), it was delivered on time and was perfect. My partner absolutely loved it!! p.s. the wooden box was perfect.
2026年1月26日
Purchased as a 21st present
Purchased as a 21st present. It looks very good and reasonably priced.
2026年1月27日
Terrible company
Terrible company , rude on email ( Will was the staff member ) . I made a genuine mistake and ordered x2 in error of each item in basket . Have returned the item as requested over 10 days ago , I have proof of receipt they have signed for it , no response to my emails and no refund . Next step will be trading standards for my refund process . AVOID THIS COMPANY
2026年1月1日
自発的なレビュー
A little disappointed the earrings are…
A little disappointed ghe earrings are not aa luminescent aa the necklace. I think this I because they are smaller and so don’t have a hole behind them. So whilst I love the necklace I’m not as happy with the earrings .
2026年1月5日
Very poor customer service
Very poor customer service , I have sent over 6 e mails and had no reply I waited over 15 days for my delivery I paid next day for and it was not here for Christmas and you took the opportunity off me to celebrate with my wife to be .. you ruined my Christmas and your lack of customer care , I would not recommend you to my worst enemy .
2026年1月5日
Talia Rae からの回答
Hello Richard,
I have looked into this order, I can see it was placed after we shut down for Christmas. The item was packed and shipped upon the company reopening on the 3rd and was delivered 4 days later as per our emails with proof of delivery to the address provided.
I have used this company a few times at…
I have used this company a few times at first was happy with what I received but my latest purchases have been very disappointing a ring with a stone that fell out a few days later and the same with a matching necklace I will no longer be spending money them and would advise be careful what u buy if you buy from here
2025年12月25日
自発的なレビュー
Talia Rae からの回答
Hello Jamie,
Though we apologise 1 in thousand items does fail and as per the email request you sent we sent a replacement item out to you as soon as we viewed the request (yes this was delayed due to the christmas shut down) but as a business we feel the replacement of a defective item within such a space of time is the best we can offer as we will never be able to avoid the less than 15 failure rate that occurs with any product.
Very pleased with the Necklace and nice…
Very pleased with the Necklace and nice box as well. Cannot provide a photo of it on as it's a gift. The customer service was very good as when I purchased the Necklace, I had the message to my Daughter and then I saw you could have to Our Daughter. I contacted them and said if it was possible to change it. They said they would and were true to their word.
2025年12月13日
自発的なレビュー
Recieved a gift from partner for…
Recieved a gift from partner for Christmas.
Unfortunately the item is unstable and would like to return.
Gift arrived on 19th December.
Returns policy is only 14 days, even over Christmas period?
Have tried to contact Talia Rae via email with no response.
Necklace and earrings are unused and still in original packaging however earrings are unable to be returned?
Getting no response and have no idea if I am able to return these items.
Wouldn’t recommend and would never use this site again.
2026年1月5日
自発的なレビュー
Talia Rae からの回答
Hello,
We are only just back in the office so getting to emails now we are 14 days from contacting our team to open a refund request. If you see on our policy so you are still eligible to return this item as long as we have it back within 14 days of you opening the return request.
Great service well pleased big thanks
2025年12月15日
My Wife’s eyes lit up when she opened…
My Wife’s eyes lit up when she opened the box.
Very impressed with the chain and heart thankyou very much.
2025年12月15日
My daughter loved her necklace
My daughter loved her necklace, the words written in the presentation case brought tears to her eyes.
The order process and delivery were good and the presentation/gift bag was a nice finishing touch to the gift.
2025年12月15日
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