TALOR Home & Garden レビュー 

532
•
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Another wonderful experience with Talor. Order process as smooth as ever, with our lovely sun lounger delivered just 10 days later. Fully built so zero effort needed for assembly. Also the free cushio... もっと見る

企業が回答しました

5つ星のうち5の評価

Very nice looking, good quality furniture and reasonable prices too. The contemporary metal frames look great. (Pulse sofas and rising tablet set in charcoal). Excellent patient online customer servic... もっと見る

企業が回答しました

5つ星のうち5の評価

Very nice company. Extremely helpful staff, great experience & very good service. We are very pleased with our Maze Oxford four chair table set and cover. It is a lovely product. We would thoroughly r... もっと見る

5つ星のうち5の評価

Ordered online with very accessible process. Was surprised at just how soon the furniture would be available. Particularly impressed by the company used for delivery. Only complaint is that it isn'... もっと見る

企業が回答しました

企業情報

  1. 家具店
  2. ・
  3. アウトドア家具店
  4. ガーデン家具
  5. 家具の付属品
  6. 寝室家具店
  7. 籐家具店

TALOR Home & Garden について

当該企業による記述

TALOR is a high-end online furniture company shipping across the UK and Europe. Founded in May 2019, we started as a specialist supplier of rattan garden furniture but quickly expanded our range to offer outdoor fabric furniture, pergolas, outdoor rugs, artificial green walls and artificial grass, fire pits, parasols and more.

We pride ourselves on providing an unrivalled service, and customer satisfaction is of utmost importance to us. Our customers are continually stunned by our efficiency and ability to go the extra mile when it counts. Unfortunately, there are rare occasions where mistakes are made (we're only human) or an uncontrollable issue arises - but we believe that the way in which these issues are handled is the most important element of excellent customer service.

We welcome reviews of all kinds on our Trustpilot page and encourage our customers and prospects to read all reviews and responses to gain an extensive understanding of the quality of service we provide.

We kindly request that our customers only provide a fair and balanced review and do not bend the truth or provide information that is inaccurate. We take pride in the fact that we do not manufacture our reviews under any circumstance, meaning that all reviews and overall ratings are consistently reflective of the service we offer.

Our customer service team are always on hand and ready to assist with all queries, no matter how big or small. If you have an outstanding customer service query that needs resolving, we implore you to contact our customer service team prior to leaving public feedback, as we'd really appreciate the chance to go the extra mile and deliver an unforgettable customer experience. Upon a swift resolution of any customer service issues, we feel that you, the customer, can then provide a more balanced review of TALOR.

We'd like to take this opportunity thank you for your interest in TALOR Garden Furniture, or if you are a happy customer of TALOR, we thank you for your valued business and trust in our company.

Take A Load Off, Relax

Shop now, at www.talor.co.uk

連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

532件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(532)

過去12か月のレビュー数: 1件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Very late, terrible communication

Order placed with 3-5 days quoted for delivery. Order sat at confirmed and didn’t progress. Circa one week later I contacted them to be advised that the courier companies vans had their catalytic converters stolen so there was a delay. This wasn’t communicated to me, I had to chase them. A week later no update. Contacted them to be advised the courier company were moving warehouse so there was a delay. Again they didn’t contact me about any delay I had to contact them. A few days later I contacted them again to be advised that the items had now shipped and the courier company should have emailed and text me to arrange a delivery date. They hadn’t. Agent then booked in a specific date for delivery at which point I got the messages from the courier company. Courier company arrived on the allotted day and left all items packaged. It was supposed to be a delivery, unpack and rubbish removal service. When queried the drivers advised that isn’t what they were booked for despite the paperwork saying it was. All in all I accept that things can go wrong but absolutely terrible communication is why I have scored them so low.

2022年11月1日
TALOR Home & Garden ロゴ

TALOR Home & Garden からの回答

Thank you for your review and I am so sorry that your delivery was held up for so long. As you know, we have had to deal with a number of issues at our warehouse and our logistics partners but you are absolutely right in that communication could have been much better, so please accept our apologies. We are a small team but we do pride ourselves on our customer service, albeit on this occasion we came up short, so we have taken your comments very seriously and will put systems in place to improve going forward.

5つ星のうち1の評価

Delivery was a complete nightmare-…

Delivery was a complete nightmare- tried to deliver at 0630 am to a building site despite being told there was no one there until 0740 (Inverness) so they left!!!
Still no date for delivery
Not Taylor’s fault but is their agent- will re rate if & when delivery actually happens

2022年10月26日
TALOR Home & Garden ロゴ

TALOR Home & Garden からの回答

Thank you John for your review and can appreciate your frustrations with regard to your delivery. We are in constant communication with our logistics partner to improve systems so these mistakes don't happen in the future. Thank you for your comments and if I can help you further, please do not hesitate to contact me.

5つ星のうち5の評価

Good quality and helpful advice

I was looking for a particular set and got great advice from the sales associate who matched my requirements and recommended an option that would suit me. Delivery timely (to Northern Ireland). Unfortunately delivery expensive to here but that’s not unusual. Very pleased with the product and advice

2022年9月12日
5つ星のうち5の評価

First class customer service from a team that genuinely cares

Zac and the team at Talor are first class. They’ve gone out of their way and above and beyond for our garden furniture. It’s so nice to do business with a company with old school customer service principles; doing whatever they can to deliver a personal service because they really care about their customers. So many companies now are staffed by people just putting in a shift and it’s ‘computer says no’. That’s not the case with Talor. I can’t recommend them highly enough. We placed a large order for a range of Maze garden furniture items. The Maze products are very high quality and we’re delighted with them. The service from Talor was second to none.

2022年10月14日
自発的なレビュー
5つ星のうち5の評価

Amalfi Sofa Set

From ordering to delivery, excellent service. Kept fully informed. We had to contact Customer Support as we were having difficulty with the rising table function. Prompt reply and problem solved. Excellent service

2022年10月5日
5つ星のうち5の評価

Highly recommend TALOR Garden Furniture

Very happy with purchasing experience from Talor Garden Furniture. A particular 'thank you' to Keira (apologies if spelt incorrectly) who was very helpful and patient during our telephone calls.
Furniture is of a very good quality and was delivered to Glasgow on the Thursday having only been ordered on the Monday - can't say much better than that at these challenging times (thank you to Epic Logistics for that).
All round positive purchase experience and would highly recommend TALOR.

2022年9月15日
5つ星のうち5の評価

Amalfi large corner suite

Garden furniture arrived in good time, we had the premium service which was well worth the money.
There were a few issues, but it was sorted out in timely fashion by the customer service team.
Overall very happy with our garden furniture and the firepit is great for those chilly evenings.

2022年5月5日
5つ星のうち5の評価

Outstanding customer service

I ordered my furniture with Zac over the phone as prefer to order with someone rather than online. His customer service was 5 star. He searched to get me the colour way that I requested. Talor furniture are lucky to have him. I have recommended to any one that will listen

2022年8月16日
5つ星のうち3の評価

Purchase was no problem at all

Purchase was no problem at all. Delivery was something else. The delivery vehicle broke down which is just life. There was no communication after to tell me what was happening. Didn’t get delivery until 8/8/22 after ordering on 12/7/22. Punished for coming from Scotland as vehicle had to be filled before it would deliver.

2022年9月21日
5つ星のうち5の評価

Excellent customer service

Excellent customer service. Paid for the premium delivery and was definitely worth it. Had a couple of faulty parts but this was dealt with quickly and efficiently by Talor Garden Furniture and there delivery partners Epic Logistics.

2022年9月12日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報