Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... もっと見る
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... もっと見る
企業が回答しました
I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
企業が回答しました
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
連絡先
Landmark House, 1 The Broadway, IG10 2FA, Loughton, 英国
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4.7
優良
376件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered a handful of sampler packs to…
I ordered a handful of sampler packs to fill my new humidor and also get the chance to try some cigars I wouldn't necessarily normally look at. I am yet to smoke any of these yet but first impressions looks like there are some lovely cigars to be had! Packaged very nicely to and prompt delivery. Will be back in the near future for sure!
2023年7月10日
The Cigar Holder Ltd. からの回答
Thank you Ashley ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Thank you Gareth! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Thank you Michael ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Thank you Peter! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Usual first class service
Usual first class service. Ordered in the afternoon and phoned to check when delivery likely. Explained there was bit of a delay and may not get to me for 7pm. I was needing the cigars to smoke that evening at a local pub so TCH happily agreed to deliver to the pub during the evening.
Good choice, quality and value for money cigars available.
2023年6月21日
The Cigar Holder Ltd. からの回答
Thank you David ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Michael
Thank you for your review.
We wanted to provide further clarification regarding your order that we received on Thursday, June 22nd, at 2:52 PM.
Your order was promptly prepared and dispatched on the morning of Friday, June 23rd. Given that you selected the 1–2-day delivery option, and taking into account the weekends, your order is scheduled for delivery on Monday, June 26th.
We completely understand the urgency and anticipation that comes with waiting for an order. However, please note that the delivery timeframe begins from the date of dispatch rather than the date of order. This might be the reason you haven't received your order just yet.
Once your order is received on Monday, we kindly ask you to consider updating your review on Trustpilot if you feel the overall experience and delivery timeframe met your expectations. We believe in fair and transparent communication with our customers, and your updated review would reflect this.
Should you have any more queries or if you need further assistance, please do not hesitate to get in touch.
Best regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Dear Baba,
Thank you for your amazing review. We're thrilled you enjoyed our products and fast delivery. Keep enjoying your cigars and see you soon!
Best regards
Nico
Flawless!
Waiting for my new mystery box, can't wait as the last box was the business 😎😎😎✌️✌️✌️
Love buying from these guys never dissatisfied.
2023年6月8日
The Cigar Holder Ltd. からの回答
Dear Chris,
It's wonderful to see your review - thank you! We're so glad you continue to enjoy our mystery boxes and our service. We take great pride in curating these boxes for our regular clients like yourself, and your feedback makes our day.
Stay with us for more exciting products.
Warm regards
Nico
Amazing service
Amazing service. The quality of the products is fantastic too. We have used these products for some years. We always come back. Thank you for your service. 5*
2023年6月8日
The Cigar Holder Ltd. からの回答
Dear Cristina,
Thank you for your continued trust in us. It's always a pleasure to serve loyal customers like you. Your satisfaction is our biggest reward. We look forward to providing you with more top-quality products in the future.
Best regards,
Nico
The Cigar Holder Ltd. からの回答
Dear Sedat,
Thank you for your kind review. It's great to hear that you are enjoying our cigars as well as our service. Your support is highly appreciated. We are looking forward to your next visit.
Best regards,
Nico
The Cigar Holder Ltd. からの回答
Thank you Nick ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Quick shipping
Quick shipping, exactly what I ordered. Clear communication and we'll packaged.
2023年5月21日
The Cigar Holder Ltd. からの回答
Thank you Jeff ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Best regards
The Cigar Holder Team
This company is amazing
This company is amazing
I contacted them as I had no idea about cigars but was trying to get one for my husband for our anniversary. They gave the best advice and kindly hand delivered my item so I had in time
Thank you so much
Jaida
2023年5月26日
自発的なレビュー
The Cigar Holder Ltd. からの回答
Dear Jaida,
Thank you for reaching out to us and providing your feedback. We're thrilled to have been able to assist you in selecting the perfect cigar for your husband's anniversary gift. We understand that navigating the world of cigars can be overwhelming for someone who is unfamiliar with them, so we're glad our advice was helpful.
We always strive to provide the best customer service possible, and we're delighted to hear that our team was able to meet your needs. Hand-delivering your item to ensure it arrived in time for your anniversary demonstrates our commitment to going the extra mile for our customers.
Thank you for choosing us for your special occasion, and we're delighted that we could contribute to making your anniversary memorable. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help. Once again, thank you for your kind words and support.
Best regards
The Cigar Holder Team
just exceptional
they didn't have the cigars in stock that I wanted, and I was offered an alternative, which I was very pleased with, great customer service and even arranged same day delivery, great company, will use agian
2023年5月16日
The Cigar Holder Ltd. からの回答
Thank you Joel! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Quality service quick delivery
2023年5月14日
The Cigar Holder Ltd. からの回答
Thank you Lee! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Fast service with the order
2023年5月4日
The Cigar Holder Ltd. からの回答
Thank you Nelson! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
The Cigar Holder Ltd. からの回答
Thank you Dean! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
Excellent product fast delivery
2023年4月29日
The Cigar Holder Ltd. からの回答
Dear Kyle,
Thank you for your feedback! We're thrilled to hear that you were satisfied with our product and the speed of delivery. We strive to offer excellent products and ensure that they reach our customers as quickly as possible. Your satisfaction is our top priority, and we appreciate your support. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future!
Best regards
The Cigar Holder Team
Same day delivery
Same day delivery. Excellent service as always. Been buying from this company for over a year now and always the best service. Wide choice of top cigars. Amazing service
2023年4月21日
The Cigar Holder Ltd. からの回答
Thank you Abdal ! We take great pride in our work, and we're thrilled when it gets noticed.
We hope to welcome you back with more orders in the future.
Kind regards
The Cigar Holder Team
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