Teddy Fresh レビュー 

Lack of transparency around shipping etc.

Website explains an 8-11 day shipping which is fine, but it took 13 days for the order to be dispatched, I queried the long delay and it was explained that is was due to covid and there is a standard 1-5 day processing time as well. The problem is this isn’t mentioned on the website so when ordering as a present it’s likely that it will be late.

Teddy Fresh has a decent selection of clothing with some rather trendy patterns and designs. But, after my experience with their customer support, I cannot believe in good faith, wear, or support this business, which makes me angry and sad, especially as an H3H3 fan.

What makes them not so fresh is the lack of attention to the administrative sector of their business. Sadly Teddy Fresh has a somewhat naive and immature return and exchange process. I have gone through their customer support, which was one of the worst experiences I have ever gone through, in hopes of getting help with my issue. Disappointingly, my questions were answered with copy and paste replies that lacked any care for the customer. This only made me further upset as I was beyond excited to wear Teddy Fresh. On top of that, some of my questions were never answered which resulted in me having to re-email the company in hopes of getting answers. Currently, you cannot exchange any items you purchase, so I do hope you purchased the correct version and size or you are screwed. I am now in a predicament in which if I return the items I could not get the items I purchased in a different size. I would have to wait until after the sale and when they finally got their inventory back to get the items, which is not an option for me as I want the sales price I paid for.

This has been beyond aggravating, mostly since the Black Friday deal, or should I say November sale, was an opportunistic time to try some of their clothes. Having a full month-long sale was their first mistake as this resulted in most of the items being sold out within the first week of the sale itself. The company lacks the inventory for such a sale, which results in these awkward experiences where they cannot accept exchanges due to "lack of inventory.” Teddy Fresh’s approach to business shows just how young of a business they truly are and sadly that is not a good thing.

Ultimately, Teddy Fresh showed so much promise, but in the end, the lack of attention to the store’s back end showed its ugly face. I cannot in good faith recommend or suggest you purchase such a product unless you are beyond a reasonable doubt sure that the product will fit you. I hope that their policies can change. This business is something near and dear to a lot of H3 fans, and I am deeply despaired by my experience with it.

Extremely intuitive, very simple ordering process, and shipping in less than 2 weeks. I was able to track my package the entire time. That's not even to speak of the straight QUALITY of this brand! My color block hoodie is thick and heavy, made of super soft material. WELL worth the money. Comes with adorable tags and stickers. Couldn't be happier with this purchase from TF

Great customer support, replied and solved size issue really quick A++

Amazing quality. I love this brand. Very creative and just added new clothes for women! Not that my wife cares that much she still wears the male hoodies and shirts.

I have placed 2 orders with Teddy Fresh. Both orders qualified for the free shipping and were delivered by UPS in 2 days.
I ordered 2 short sleeve t shirts, 2 corduroy bucket hats and 1 corduroy color block shirt.
The quality literally blew me away. This is not just merch. Thought and care went into these pieces. They are art. Worth every dime.
Each order also came with a free keychain which was a cute teddy bear with TF on it.
I took measurements and used the sizing chart on the website to choose my size and everything fits perfect. I can’t wait to see the stuff that will come out next. And if Teddy Fresh sees this, please bring back that golden mustard colored bucket hat that the model is wearing. I will buy it in a second!

Why hasn't anyone reviewed them yet? I have their color blocking shirt and the quality is way better than anything else I have. Kinda hard to get a hold of them, but really love what hila is making!!