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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I bought a belt 2 years back. They sent me the wrong size, I contacted the multiple times, no response. Fast forward to this year, I bought the mechanical pencil (3 pieces) and the quality is just... もっと見る

5つ星のうち5の評価

I made an order of an Ultimatum bag in 2020 and I’m still using it in 2026 on a daily basis. I‘m impressed with the bag‘s quality and the style - I’ve been approached by strangers a number of times as... もっと見る

5つ星のうち4の評価

It’s a good bag, great design. It does seem that the material is not as robust and resistant as you would expect, the leather easily gets scratched or marked. The manufacturer should either use a diff... もっと見る

企業が回答しました

5つ星のうち5の評価

Thank you Alex and Team, Today I unpacked my long anticipated and much appreciated Ultimatum Bag. Packed with all the add-ons in one box, delivered exactly as the couriers said (tracking w... もっと見る

企業情報

  1. バッグ店

当該企業による記述

Our goods are thought out and designed to make our daily journeys and experiences more efficient and enjoyable. That is why we aim to craft all Tefors goods to blend seamlessly with our lifestyles, both on the paved city streets as well as on those longer journeys of discovery.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

154件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 14%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Amazin customer service

Emma took care of me with customer support, and my experience was the best so far!
She is kind, quick to respond, very understanding and willing to help.
This company and team truly cares about their custiomers.

2024年10月19日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you so much, Aiki! We’re thrilled Emma could provide such great support. It means the world to us to hear about your positive experience!

5つ星のうち5の評価

Great Bag

Fast delivery, great bag made of quality leather.
The company even reached out to make sure my bag arrived.

2024年9月20日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Marieke, thank you so much for taking the time to share this with us and our community! We're thrilled to hear you love your Tefors bag!

5つ星のうち5の評価

Superb Product and Excellent Customer Service

I cannot enthuse enough about my new Ultimatum bag from Tefors. It arrived in a beautifully presented packaging box with classy bespoke protection cover. The bag itself exceeded my expectations and the attention to detail is first class as has the communication with Tefors been keeping me informed of its arrival. A great product and delightful customer experience-thank you guys!

2024年9月24日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you, Barry! We're thrilled to hear that both the Ultimatum bag and our customer service exceeded your expectations. We appreciate your support!

5つ星のうち5の評価

2Face Backpack & Camera Cube are a dream together!

I ordered the 2Face Backpack and it came pretty quickly.

I’m just as excited as I was with it on day one because it’s super practical for carrying on the motorbike around the city.

A month later I got the Camera Cube Add-On and that fits perfectly inside so now my cameras are also safe.

2024年2月27日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

We love hearing how practical the 2Face Backpack is for your motorbike adventures, Razvan! With the Camera Cube add-on, it makes a great combo. Thanks for sharing your experience!

5つ星のうち5の評価

I’ve been a Tefors customer for years…

I’ve been a Tefors customer for years and I can’t recommend them enough. The combined utility and great design has made people ask me all the time where the bags are from.
Having one bag 💼 for all your needs and travels is just so awesome and once you get that experience you don’t want to go back to any old bags.

2023年10月26日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you for your loyalty, Alexandru! We're honored to have been part of your journey for years. We're so glad our designs continue to impress!

5つ星のうち5の評価

Highly recommended

Highly recommended! The bags are great with a nice professional look but versatile for overall travel. I supported on Kickstarter and after about a year began to have an issue with one of the zips. After sending a couple of photos of the issue to Tefors customer service, they sent me a new bag. As my original one was out of stock they gave me the option to wait or choose another option, which I did. The replacement saffiano leather arrived last week and is a stunner I think. I cannot speak more highly of the product, which has served me well, but also the customer service, which is beyond amazing. John was the best!

2024年9月24日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you, Ralph! We're so happy to hear that both the quality of our bags and our customer service met your expectations. John and the team appreciate your kind words!

5つ星のうち5の評価

I’ve been using the Ultimatum for 7…

I’ve been using the Ultimatum for 7 months and the best part is that although I use the briefcase carry very rarely, it’s there when I need it!

I have dancing classes after work and expanding it makes it sufficiently large to carry my change of clothes, so that’s also a big yes from me.

2024年2月18日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thanks, Pedro! We're delighted that the versatility of the Ultimatum bag fits perfectly into your routine. Happy dancing!

5つ星のうち5の評価

The 2Face rocks!

I've had over the years more than my fair share of leather backpacks and the 2Face is by far the best well-thought-out!
On top of that, it got compliments on the streets from day one.

2024年9月10日
自発的なレビュー
5つ星のうち5の評価

I have three bags from Tefors

I have three bags from Tefors, and honestly, the only problem I face is deciding which one to choose each day. The quality is outstanding—extremely durable, practical, and with a sleek, utilitarian design. Everywhere I go, people ask me where I got my cool bags from. The only downside? They sell out so quickly!

2024年8月7日
自発的なレビュー
5つ星のうち5の評価

Quality and Design are perfect

I already ordered my second product (Urban Bag and Minimalist Wallet) and I am still absolutely in love with this brand.
The quality and the design are on point and I will definitively order further products.

2024年9月10日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Sabrina, you are the best! We're thrilled to hear you love our brand and our projects! Thank you for sharing this with us and with our community!

We'll do our best to continue to create more and more beautiful products for our amazing customers, like you!

5つ星のうち5の評価

Excellent product and bag is just what…

Excellent product and bag is just what I want

2024年9月8日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you, Luis, for taking the time to share this with us and with our community! We're thrilled to hear you love your bag, and that it's just what you were looking for! If there is ever anything you need, please don't hesitate to let us know via hello@tefors.com

5つ星のうち1の評価

Damaged bag and NO HELP

I received my bag with the internal frame damaged and bent. I contacted customer service immediately, but they’ve been unresponsive. They initially promised a solution the next day, but it’s now been seven days with no follow-up. Despite reaching out an additional three times, I still haven’t received a response.

I was really excited about this $600 bag, which was a gift for my promotion. Now I’m stuck with a bag that has a bent frame, and all I want is to have it in perfect condition. This situation is incredibly disappointing.

2024年8月29日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Martha, please know that your concerns were heard, and we’ve since addressed and resolved the issue.

Please know that we’re here to help with any further concerns you may have. We hope everything is now in order and look forward to hearing your feedback. Thank you for your patience and for giving us the opportunity to make this right.

5つ星のうち4の評価

The Ultimatum Tefors Bag presents an…

The Ultimatum Tefors Bag presents an appealing design, balancing a modern aesthetic with classic elements that make it a versatile accessory for various occasions. The two-face design adds a unique touch, giving the bag an extra layer of visual interest. I chose the tan option, which looked great online, but upon delivery, I noticed that one of the fronts was lightly marked by the straps due to how it was packed. This was a bit disappointing, especially considering the premium price tag.

While the bag’s design is undoubtedly attractive, the material quality left something to be desired. It lacks the sturdiness and premium feel one would expect from a high-cost item like the Ultimatum Tefors Bag. After just a few weeks of light use, there are already signs that the bag may not age as gracefully as high-quality leather typically does. This raises concerns about its long-term durability.

However, it’s worth noting that the customer service team has been responsive and attentive to my concerns. They quickly offered a reasonable refund and followed up with additional offers to address the issues. Although the matter is still pending, I appreciate their proactive approach and will gladly update my review once the situation is fully resolved. The excellent customer service is a redeeming factor, showing that the company stands behind its products and is willing to address any issues that arise. I also look forward to seeing future Tefors products improve their offering further, especially in the choice of materials and the quality of components like zippers and studs.

2024年8月27日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you for your thoughtful feedback, D. We're delighted to hear that you appreciate the design of the Ultimatum Tefors Bag.

We're sorry for the issues you experienced, and your comments on material quality and packing are noted. We're glad our customer service team could assist you, and we're committed to improving our products further.

We appreciate your patience, support, and candid feedback! If there is anything we can ever help with, please don't hesitate to let us know!

5つ星のうち5の評価

This is my Second TF bag ;)

This is my Second TF bag, and I'm very happy with it, I recommended to a friend and he also got one.
I had a issue with the zipper, and this was solved very fast by the Customer Service.
Good quality and functionality, plus gets a lot of compliments ;)

2024年8月26日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you, Leonardo, for your continued trust in Tefors! It’s wonderful to hear that you’re happy with your second bag and that our customer service team could quickly resolve the issue faced. We appreciate your recommendation and hope your bag continues to bring you compliments and convenience.

5つ星のうち4の評価

I enjoy my bag

I enjoy my bag. I get so many comments on the lovely design. Although I normally need more storage compartments, I’ve adjusted how I pack when using the bag. I agree that the zippers can be improved on—awkward to open. Love the removable shoulder straps but wish they would dangle to the ground if I’m using the handle vs draping over shoulder. If you travel as much as I do and are willing to make the bag work for you, I think it’s worth it. One last note, I had an issue with the 1st bag and the Tefors Support was top notch. I can’t say enough about how accommodating they were.

2024年8月24日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you, John, for taking the time to share your experience! We're thrilled that you're enjoying your bag and receiving compliments on its design.

Your feedback on the zippers and straps is valuable, and we’ll keep it in mind for future improvements. We're pleased that our support team could assist you and ensure your satisfaction.

We wish you safe travels with your Tefors bag!

5つ星のうち1の評価

The bag is impractical

The bag is impractical and not ergonomic . It tries to do too much at the same time

The zips are not smooth

And the transition from backpack to briefcase is quite cumbersome

Overall not a user friendly experience

2024年8月21日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Suraj, we’re sorry to hear that you found your experience with our bag didn’t meet your expectations. While the Ultimatum bag is designed to offer versatility, we understand that different users have different needs.

We noticed that you didn’t reach out to our support team before posting this review, and we wish we had the chance to assist you directly. As soon as we saw your review, we contacted you to better understand your concerns and offer solutions.

Please know our team is always here to help out and offer solutions to any possible situations that may arise and we look forward to helping you get this sorted out

5つ星のうち5の評価

As beautiful as advertised

Experience teaches you that products are never quite as nice as they look in the advertising. Some are downright junk. This is the first product that is exactly as beautiful and functional in real life as it is in the videos and photos. The very first time I took it to work a client actually picked it up to admire it. It’s absolutely beautiful and stylish. I highly redone it.

2024年8月19日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you so much, Mike, for your wonderful feedback! We're thrilled to hear that your Tefors product met your expectations and lived up to its promise of beauty and functionality. It's always our goal to ensure that what you see is truly what you get, and we're delighted that your experience reflects that.

Hearing that your client admired the bag on its first outing is the cherry on top! Your recommendation means the world to us, and we look forward to continuing to impress you in the future.

5つ星のうち5の評価

Exceeding Expectations: The Tefors Ultimatum Bag's Impressive Versatility and Design

The Tefors Ultimatum bag truly surpasses all expectations. It's incredibly versatile, with a stylish and professional design that can be customized to fit your needs. As a previous backer of the Tefors Flex 1 & 2 shoes, I can confidently say that Tefors is a reliable brand that consistently prioritizes style, professionalism, and practicality.

2024年7月18日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Thank you for your kind words and for being a loyal Tefors backer, Steven! 🚀 We're ecstatic to hear that the Ultimatum Bag has exceeded your expectations in versatility and design. It's feedback like yours that drives us to continue creating products that marry style, professionalism, and practicality seamlessly.

We truly appreciate your trust in our brand, and we're honored to have you as part of the Tefors community. We look forward to crafting more exceptional products that meet your high standards.

5つ星のうち5の評価

My first TEFORS product

First time I get a TEFORS product and it is amazing great ( Black Saffiano Ultimatum bag ) and it’s also absolutely beautiful!

2024年6月6日
自発的なレビュー
Tefors ロゴ

Tefors からの回答

Pierre, thank you for taking the time to share this amazing review with our community. We wish you to enjoy your Ultimatum for many years to come, and if there's anything you ever need, don't hesitate to let us know.

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