Telapsychiatry レビュー 

45
•
TrustScore 5段階評価の2.5

2.7

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

The intake interview took an extremely long time. I had spent first part of day filling out all the detailed questions on line and during the phone interview I was asked to repeat everything. (When... もっと見る

企業が回答しました

5つ星のうち3の評価

I spoke to this doctor because he was recommended online because of his experience with benzos. He did not change or increase my benzo prescription and offered a sedative antidepressant as an option b... もっと見る

企業が回答しました

5つ星のうち1の評価

They were unable to properly verify my insurance benefits. The team was not proactive at communicating any issues. I have been forced to call multiple times to try and resolve the billing issue. They... もっと見る

企業が回答しました

5つ星のうち2の評価

This is about the initial enrollment communication. It is choppy and inaccurate. I received an email that the forms were in the portal. They were not. The digital forms are VERY repetitive, some... もっと見る

企業が回答しました

企業情報

  1. 精神科医
  2. 心理療法士
  3. 診療所
  4. 精神衛生サービス
  5. 精神保健クリニック
  6. 地域医療サービス

Telapsychiatry について

当該企業による記述



We provide high quality online psychiatry and mental health services to patients in the states of Arizona, California, Florida, Georgia, Maryland, Massachusetts, New Jersey, New York, Washington, Wisconsin, and Texas. We have psychiatrists and psychotherapists that can help treat all mental health conditions. We strive to provide the highest quality of affordable mental health care.

Locations

We treat conditions such as depression, anxiety, bipolar disorder, ADHD, insomnia and other related conditions. We provide medication management and psychotherapy services. We also provide transcranial magnetic stimulation and esketamine or Spravato services in Maryland. We have psychiatrists that treat children, adolescents, and adults. We also have psychiatrists that specialize in addiction, neuropsychiatry, and geriatric psychiatry.

Conditions We Treat

We take commercial insurances such as Aetna, Blue Cross Blue Shield, Cigna, Optum, United Healthcare, Oscar, Tricare, Carelon, Compsych, among other plans. We also offer cash pay options as well if you do not have insurance.

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連絡先

2.7

期待以下

TrustScore 5段階評価の2.5

45件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.7

すべてのレビュー

(45)

過去12か月のレビュー数: 1件

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5つ星のうち1の評価

blew up my phone to make an appointment…

blew up my phone to make an appointment only to find out days later that they didn't even take my insurance

2024年8月25日
Telapsychiatry ロゴ

Telapsychiatry からの回答

We do check elibility to make sure that you can see your doctor without having to pay out of pocket. Unfortunately we do not accept every insurance available.

5つ星のうち1の評価

I will never use or recommend this…

I will never use or recommend this service. Ever. Within two hours of an email saying I was "accepted" and should follow the provided instructions to schedule an appointment, I was called by a rep to schedule an appointment. It was a work day and I was working. I could not follow the email instructions while I was in meetings! And I certainly did not appreciate getting a phone call. This "service" seems to care much more about its income than about the needs of people who try to use it. Update:
As to the "reply" this review received ... the service *did* contact me by email, but was so impatient that it contacted me by phone just two hours later. The second contact was unnecessary, intrusive, and very pushy. I stand by my initial review.

2024年8月16日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Yes we do need to contact you in order to schedule an appointment. It is our duty to respond to patients who are asking for appointments to make sure that patients are taken care of in a timely fashion. If you have any further questions, feel free to give us a call at 888-903- 5505.

Response: Many patients miss emails so we always followup with a text message as well. Furthermore many times, patient are missing vital information prior to an appointment so we do need to try and get you on the phone as well for additional information. We would rather err on the side providing every opportunity to those who are struggling with their mental health to get access to an appointment and we pride ourselves on taking care of each new patient appointment request as expeditiously as possible. We appreciate your feedback and will take it into consideration. Have a great day!

5つ星のうち3の評価

Looking for benzo help associted with tolerance insomnia I spoke to this doctor because he was…

I spoke to this doctor because he was recommended online because of his experience with benzos. He did not change or increase my benzo prescription and offered a sedative antidepressant as an option but antidepressants have not had a good effect for me since I've been trying to solve my problem. He was very nice and seen knowledgeable but I am no closer to solving my issue.

2024年7月25日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Hi we have several psychiatrists in our practice. Could you reach out to us via support@telapsychiatry.com and we can see if we can find another provider possibly who is a good fit for you? Thank you!

5つ星のうち1の評価

Constant spam calls/texts.

Constant spam calls/texts.

2024年7月7日
Telapsychiatry ロゴ

Telapsychiatry からの回答

We do our best to make sure that we contact patients who are seeking services via text message and email so that we can assure that our prospective patients get access to care as quickly as possible. We apologize if this was excessive for you (emails and text message).

5つ星のうち1の評価

A terrible experience

A terrible experience. I talked to a representative whom “helped” to schedule an appointment. I filled out a 20 page questionnaire but never received an appointment reminder. I then called and was informed my appointment was never scheduled. The lady did schedule another appointment for 830 the next morning,I filed out the 20 page questionnaire again to find out the doctor decided to cancel my appointment 20 min before the schedule time. I couldn’t get ahold of anyone and it was an over all terrible experience. Do not recommend.

2024年6月28日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Hi. We apologize for what happened with your situation. Pennsylvania is a new state that we are offering services in and unfortunately not all of our prescribers are able to provide controlled substances in this state. We are working to improve our process for this. We didn't want you to pay for a visit and not get the medication you needed, this was the reason for the cancellation. We apologize for this and we hope to improve this process in the future.

5つ星のうち3の評価

Take your time to be prepared prior to 1st. appt.

The intake interview took an extremely long time. I had spent first part of day filling out all the detailed questions on line and during the phone interview I was asked to repeat everything. (When you are in your mid 70's there is more to remember and report.)
Then I agreed to the mental status exam. By that time I was pretty stressed and failed a few points. This made me feel more stressed and depressed.
Note: I was in a rush because my previous provider was suddenly out of service and unable to renew some of my medications.

2024年7月2日
Telapsychiatry ロゴ

Telapsychiatry からの回答

We understand that the intake paperwork can be overhwhelming at times, however we need this information so that we can ensure you receive the best care possible.

5つ星のうち5の評価

cool

very helpful and listened to my issues

2024年6月26日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Thanks for the kind review! We are glad you were happy with the care you received!

5つ星のうち1の評価

Unprofessional

Unprofessional behavior, poor communication skills, uncooperative, would not listen.

2024年6月22日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Hello can you give us a call at 888 903 5505 so we can discuss your concerns. Not all of our providers can prescribe controlled substances. We do have Dr. Bengi Melton in Texas who can see you if you are interested.

5つ星のうち1の評価

Never spoke to a human

Never spoke to a human. Got requests to provide my history and payments before I could talk to anyone to test fit. Find a psychiatrist is an interview not an Amazon order

2024年6月15日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Hi if you would like to give us as call at 888-903-5505, we can talk over the available doctors for you. 9 out of 10 patients who do visits with our psychiatrists are very happy as you can see from our reviews https://www.realpatientratings.com/Telapsychiatry-LLC . We don't offer free consulations but do take insurances so that we can provide accessible and cost effective care for our patients.

5つ星のうち5の評価

The doctor was great

The doctor was great
She looked at everything i said the proper things to me . I thought sge was an amazing doctor and i am happy to be seeing

2024年6月7日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Thanks so much for the kind review!

5つ星のうち1の評価

Disappointing experience-don’t waste the time

The money for the appointment was extracted from my bank account BEFORE the actual appointment, which I found a little bit suspicious.
After taking quite some time to fill out about 10 pages of required documentation very thoroughly & specifically,so as to ensure an efficient appointment & make it as easy as possible for the provider I had booked the appointment with.
On the day of the appointment, a few hours before it was confirmed for, I was informed by one of the secretaries that the provider had cancelled the appointment and refused to see me. I was beyond disappointed, scared & upset. I felt betrayed that I had wasted so much valuable time filling out all these forms with all this information about me & my situation in the hopes of seeking help…only to be turned away & relayed a dismissive message from the office secretary, without ever getting any explanation by email or phone from the provider themselves!
My experience made me realize this agency is not worth the time effort or money, when you may very well be turned away without speaking to a provider at all.

2024年5月29日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Hello, thanks for your feedback. You were paying out of pocket for your visit, so if you do not have insurance we do charge prior to the visit as clearly outlined in our financial agreement. However you requested us to refund you prior to your visit taking place and asked our clinician to only see you for your appointment contingent upon you receiving a medication. Unfortunately we are not able to promise any treatment to a patient prior to an actual evaluation. As a result we fulfilled your request for a refund and cancelled the appointment.

5つ星のうち1の評価

Cancelled my appointment without any…

Cancelled my appointment without any explanation.

2024年5月6日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Hello, we tried to reach you prior to your appointment but could not. We cancelled as we did not want you to incur excessive charges. We were attempting to notify you that your insurance plan is out of network with our practice. Please call us back so we can discuss the cost of your treatment prior to moving forward with an appointment. Thank you.

5つ星のうち1の評価

They said “ If you have any questions

They said “ If you have any questions, please call us at 888-903-5505.” and I’m calling since Friday and the phone is not ringing, is always in busy mode. I was calling the whole day Friday and yesterday Monday and haven’t received any response. I sent 2 emails and no response back. What am I supposed to do if I want to speak with someone and no one is answering???????

2024年4月22日
自発的なレビュー
Telapsychiatry ロゴ

Telapsychiatry からの回答

We are always available to answer phone calls. Emails are reviewed for questions at support@telapsychiatry.com and we can be emailed there if you have any concerns outside of scheduling a new patient appointment. Thank you.

5つ星のうち2の評価

Initial enrollment process is janky

This is about the initial enrollment communication. It is choppy and inaccurate. I received an email that the forms were in the portal. They were not. The digital forms are VERY repetitive, some of them asking the exact same questions on a different page. They also are missing date pickers for date fields and I couldn't enter a phone number for my emergency contact among other issues I had with them. I finished them all, received the confirmation page that they were complete a week ago and still yesterday received a notice via text that they were incomplete.

2024年4月18日
Telapsychiatry ロゴ

Telapsychiatry からの回答

Thanks for your feedback. We have received all your forms completed. Thanks for your patience in filling this out as it will help your doctor provide you with the best care going forward.

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