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2025年12月25日

Hi Kathleen, Thank you for sharing your experience we are truly sorry for the delays and frustration you encountered while trying to resolve the issue with your VIVI Cap, especially since it was a gift meant to help with safe insulin travel.
Your feedback helped us complete the return and replacement according to our protocol, and we are glad we were ultimately able to resolve this to your satisfaction.
We are also reviewing our internal procedures to ensure that future warranty and replacement cases are handled more smoothly and with clearer communication from the start. Your trust is very important to us, and we truly appreciate you bringing this to our attention.

tempramed.com からの回答

2025年12月25日

Hi Kammy, Thank you so much for your review and for choosing our product to help protect your insulin.​
It’s wonderful to hear that the price, shipping, and quality met your expectations and that our product gives you peace of mind about your insulin.

tempramed.com からの回答

2025年12月25日

Thank you so much, Sandy, for sharing your story it means a lot to hear that VIVI Cap has taken away the worry about insulin temperature and that you’ve even chosen to purchase several for friends—what a wonderful way to support others.​
Your trust truly inspires us, and we’re grateful to be part of making life a little easier for you and those you care about.

tempramed.com からの回答

2025年8月25日 に更新

Thank you for your message. We understand why you need this quickly. We cannot dispatch to India without a complete, courier-verifiable address. The details provided at checkout were incomplete, so we paused the shipment to prevent loss or return. That safeguard protects your order and makes sure it arrives at the correct destination. Once your details are correct and verified we dispatch on the same day if it doesnt fall on the weekend (unfortunately in this case it did fall on the weekend). We have done everything we can to get this right for you so that your order arrives quickly and safely.

tempramed.com からの回答

2025年12月25日

Thank you so much for taking the time to share your feedback! We really appreciate your trust and are here anytime you need support.​

tempramed.com からの回答

2025年8月3日

Hi Debbie, Thank you so much for sharing your experience! We're so pleased to hear that the VIVI Cap is making such a difference for you. Insulin stability is critical, and it's why we do what we do. It means alot to us to know our product is helping you manage your health with greater confidence and peace of mind.

tempramed.com からの回答

2025年8月6日

Hi Fred,

We're genuinely sorry to hear about your experience, but it's important to clarify the facts as they took place.
Your VIVI Cap is over 5 years old and well beyond the warranty period. Despite that, our support team remained in contact and offered you a replacement solution purely as a goodwill gesture.
Regarding the adapter rings, we responded to your inquiry if any detail was unclear, we apologize, but at no point did we ignore your request.
We strive to provide quality service and stand by our products, even years after purchase. This is proven by the hundreds of thousands of users around the world who continue to thrive with their VIVI Caps every day.

tempramed.com からの回答

2025年7月14日

Thank you again for reaching out. We understand your disappointment, and we appreciate the opportunity to respond directly.
Please know that we have been actively managing your case since your initial contact. While our replacement process does require specific steps to ensure quality and fairness for all customers, we have handled your request with full attention and according to our protocol. Your replacement has already been processed.
We work hard to support every customer who places their trust in us—and your experience matters to us. At the same time, we must also share that your recent comments do not reflect the service we strive to deliver, nor the experience of the hundreds of thousands of satisfied customers across the globe who use VIVI Cap every day to manage their insulin safely and confidently. We are and have been committed to resolving your issue and hope this replacement will restore your confidence in the product. Should you need anything further, our team remains available to assist.

tempramed.com からの回答

2025年7月14日

Thanks Jay. We appreciate your support and supporting you in managing your medication safely and confidently is exactly why we do what we do. If you ever have questions or need anything in the future, we're here for you!

tempramed.com からの回答

2025年7月14日

We're so glad to hear your order was processed quickly and that you're already enjoying the benefits of using VIVI Cap. Knowing it's helping you keep your insulin safe means everything to us. We're honored to have you as a returning customer!

tempramed.com からの回答

2025年7月1日

Thank you for your feedback, and we’re truly sorry for the delay in your delivery we completely understand how frustrating that can be, especially when you’ve paid for expedited shipping.

While we do our best to process and ship orders promptly, delivery times are ultimately handled by third-party carriers, and unfortunately, delays can occur that are outside of our control. That said, we take full responsibility for your overall experience and would be happy to follow up with the carrier on your behalf or explore a partial refund for the shipping fee.

Please contact our support team at techsupport@tempramed.com so we can make this right.

tempramed.com からの回答

2025年6月30日

At TempraMed, we are proud to serve hundreds of thousands of customers worldwide who rely on our products to protect their medications. All our products undergo strict quality control and are designed to meet international safety standards they have undergone clinical verifications and are FDA registered. Your safety and satisfaction are our top priorities, and we would appreciate the opportunity to address your concerns directly. Please contact us at techsupport@tempramed.com , or reply here with your details, so we can assist you further.

tempramed.com からの回答

2025年6月30日

Thank you for sharing your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced with both our product and our customer service. This is not the experience we want for our customers, and I appreciate the opportunity to address your concerns directly.

First, I’m truly sorry that our VIVI Cap did not meet your expectations. The VIVI Cap is designed to maintain insulin at a safe temperature range (not to actively cool it). We have a complete return policy and if you reach out to our support team they will always accommodate when sent the information required to process. We are committed to ensuring all of our customers have a positive resolution. We are proud to have hundreds of thousands of satisfied customers around the world who rely on TempraMed to help protect their medications.

tempramed.com からの回答

2025年7月30日 に更新

UPDATE: After receiving an email from you and according to our records and tracking information, the package was successfully delivered to the address provided. That said, we understand how frustrating this situation must be — and our customer satisfaction is our top priority.

To ensure you’re fully taken care of, we are happy to resend the order at no additional cost. We want you to have the product you purchased and experience the peace of mind it’s designed to provide.




I am sorry for the inconvenience this has caused. To resolve this, could you please confirm your order number and the shipping address used? Once we have this information, I will personally investigate your case and work with our shipping partner to determine what happened. If your package cannot be located, we will arrange for a replacement to be sent to you or issue a full refund—whichever you prefer.

Your satisfaction is very important to us, and I want to make sure this is resolved as quickly as possible. Please reply to this message or contact me directly at techsupport@tempramed.com and I will prioritize your case.

tempramed.com からの回答

2025年6月30日

Your loyalty and trust mean the world to us. We’re committed to supporting our customers for the long term, and your feedback inspires us to keep delivering the best possible service and products.

If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for your kind words—and for being a loyal customer for life!

tempramed.com からの回答

2025年5月28日

Thank you for your feedback. We sincerely regret the frustration you experienced and appreciate the opportunity to clarify.
At TempraMed, we stand behind our products and honor our warranty policy. To ensure proper service for all our customers, we follow a structured process when handling warranty claims, including item verification, replacement authorization, and shipment confirmation.
In your case, while we responded promptly and processed the return, you might have experienced a delay in communication that does not reflect our standard of care, and the fact that we resolved the matter and provided you with a satisfactory solution. If there is anything further we can do, please feel free to reach out directly.

tempramed.com からの回答

2025年5月19日

We're glad we could resolve the issue and that you felt supported throughout the process. Your trust means a lot to us, and we’re always here to ensure your VIVI Cap works exactly as it should.