Tenancy.Cleaning レビュー 1,395

Tenancy.Cleaning からの回答

2026年5月5日

Hello Dr Irshad,

Thank you for taking the time to share your positive experience. We are very pleased to hear that Abu Bakar delivered such a high standard of service while maintaining a respectful and professional approach throughout.

It is great to know that his hard work and dedication in cleaning your driveway met your expectations, and that his courteous manner left a positive impression. Your feedback is greatly appreciated and will be shared with him.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Helen,

Thank you for your thoughtful feedback. We are pleased to hear that you found the team friendly, efficient, and that you were happy with the overall result.

We also appreciate you highlighting the matter with the patios, and we are glad the team responded promptly and ensured the work was brought up to the expected standard. Delivering a satisfactory outcome is always our priority.

Your recommendation is truly valued.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Steffie,

Thank you for sharing your experience with us. We are very pleased to hear that Ondrej Cica and his team delivered a professional and efficient end of tenancy clean, and that the results met your expectations so perfectly.

Your satisfaction is extremely important to us, and it is great to know the team’s speed and standard of work left such a positive impression.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Jahangir,

Thank you for your detailed feedback. We are very pleased to hear that Abubakr and Muib delivered such an excellent service and that they took the time to explain the job clearly before starting.

It is especially great to know that you were impressed with both the quality of the cleaning and the transformation of your flat, as well as their professionalism, friendliness, and politeness throughout the process.

Your kind words are truly appreciated and will be shared with the team.

Thank you,
The Tenancy Cleaning Team.

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2026年5月5日

Hello Clare,

We sincerely appreciate your feedback and are delighted to hear that our team exceeded your expectations during the pre-sale deep clean of your property.

It is especially rewarding to know that after the renovation and decoration work, the team was able to restore the house to such a high standard that it felt transformed when the work was completed. Delivering this level of result in more demanding conditions is exactly what we aim for.

Thank you as well for your strong recommendation—it is greatly valued.

Thank you,
The Tenancy Cleaning Team

Tenancy.Cleaning からの回答

2026年5月5日

Hello Cara,

Thank you for your detailed feedback. We are very pleased to hear that you found our service quick, easy to book, and reasonably priced, especially at short notice.

It is great to know that Abdul delivered a high standard of work on your end of tenancy clean, carrying out a thorough kitchen and bathroom deep clean with care and professionalism. We are also glad that you were satisfied with the spotless finish across all surfaces, cupboards, and appliances.

Your recommendation is greatly appreciated and will be shared with the team.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Michael,

Thank you for your detailed and positive feedback. We are very pleased to hear that you found the booking process straightforward and the scope of work clearly communicated from the outset.

It is excellent to know that the team arrived on time, maintained a polite and professional approach, and ensured you were kept informed throughout the completion of the job. We are also glad that the final walkthrough gave you confidence in the standard of work before handing the property back to your landlord.

Knowing that the service helped remove stress from your end of tenancy process is exactly the outcome we aim to deliver, and your recommendation is greatly appreciated.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Sang,

Thank you for sharing such a detailed and thoughtful review. We are truly pleased to hear that the booking process was smooth and convenient for you, especially given your busy schedule.

It is great to know that the team arrived early, maintained a polite and professional approach, and delivered a result that left your flat in such excellent condition. We are particularly glad that the attention to detail—such as the windows and carpets—met your expectations and that the service gave you valuable time back for yourself.

Your kind words about the team going the extra mile and the value for money are sincerely appreciated and will be shared with them.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Stefan,

Thank you for your feedback and for taking the time to leave a review. We are pleased to hear you had a positive experience with our company.

We appreciate your support and are glad you are satisfied with the service provided.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Brandon,

Thank you for your kind feedback. We are very pleased to hear that Ondrej and the team delivered such an efficient and well-timed service, completing the work quickly while maintaining a high standard.

It is great to know that everything ran smoothly from arrival to completion, and that you were happy enough to highly recommend the service. We truly appreciate your support.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Mrs Gardiner,

Thank you for your detailed and generous feedback. We are truly pleased to hear that Abubakr and Muhib delivered such a high standard of service and that their attention to detail, work ethic, and professionalism exceeded your expectations.

It is especially rewarding to know that the property was left in a spotless condition and that the team maintained clear communication throughout, ensuring you were satisfied at every stage. We are also glad the booking process was smooth and accommodating to your needs.

Your recommendation means a great deal, and we appreciate you taking the time to share your experience.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Joel,

Thank you for your kind feedback. We are very pleased to hear that you were satisfied with the quality of the cleaning service and that the team delivered a quick, efficient, and friendly experience.

It is especially great to know that Abubakar’s attention to detail made such a strong impression and restored your apartment to a high standard. Your recommendation is greatly appreciated and will be shared with the team.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年5月5日

Hello Consumer,

Thank you for your feedback. We are very pleased to hear that Robert provided an excellent service from start to finish, including clear communication prior to arrival and punctual attendance.

It is especially good to know that despite the initial condition of the property, Robert was able to restore it to a high standard and leave it looking as good as new. We are also glad his friendly and professional approach made a positive impression.

Your comments are greatly appreciated.

Thank you,
The Tenancy Cleaning Team.

Tenancy.Cleaning からの回答

2026年4月23日

Hi Priscilla,

We’re sorry to hear you remain dissatisfied, however we need to correct several inaccuracies in your review.

The service booked was an After Builders Clean, which has a clearly defined scope. Wall cleaning is not included as a standard deep wash due to the risk of damage to painted and finished surfaces. Any reference to “walls dusted” relates only to light, safe surface dusting where applicable, not full wall cleaning.

Following a full internal review, including operative reports and on-site visual evidence, we confirmed the service was carried out in line with the agreed scope of work.

We also categorically reject the allegation that any member of our team acted with bias or discriminatory intent. All communication and decisions were based solely on service scope and operational policy.

As a goodwill resolution, a partial refund was already offered without admission of liability. A complimentary re-clean was also made available initially but, in line with our policy, is no longer applicable once a refund is accepted or offered as resolution.

We remain confident in the findings of our investigation and the evidence supporting it.

If you would like to resolve this further, we remain open to discussing the matter directly.

Stay well,
The Tenancy.Cleaning Management Team

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2026年4月23日 に更新

Hello Maralyn,
Thank you very much for taking the time to leave such a detailed and positive review.

We are truly pleased to hear that you chose our service again and that Abu and his colleague were able to deliver the level of support you needed, especially under the challenging circumstances with the renovation dust and the drainage issue. It is always our priority to approach every job with professionalism, patience, and care, and we are glad this was reflected in your experience.

We will make sure your kind words are passed on to Abu and the team, they will be very encouraged by your feedback.

We sincerely appreciate your trust in us and look forward to supporting you again in the future.

Tenancy.Cleaning からの回答

2026年4月23日

Hello Mikhail,
Thank you for your feedback.

We’re pleased to hear the clean was completed quickly and within a good timeframe, and that you found the service professional. We’ll also make sure Ondrej and the team are aware of your comments, it’s always good for them to hear direct feedback.

We appreciate you choosing our service and hope to assist you again in the future.

Tenancy.Cleaning からの回答

2026年4月23日

Thank you for your kind review, Joanna.

We’re really pleased to hear you were happy with the service and that Hussain’s team delivered a professional and high-quality clean. We’ll make sure your feedback is shared with them. it will mean a lot to the team.

We truly appreciate your recommendation and thank you again for choosing our service, Joanna.

Tenancy.Cleaning からの回答

2026年4月18日

Hi Adrian, thank you for the great feedback! We’re so glad to hear that Shaida met your expectations and provided a thorough clean for your 2-bed flat.

First impressions are everything when putting a property on the market, so we’re happy we could help get the place looking its best at a fair price. We’ll be sure to share your appreciation with Shaida!

Best of luck with your sale,

The Tenancy.cleaning Team

Tenancy.Cleaning からの回答

2026年4月16日

Thank you, Jo, for your great feedback.

We’re really pleased to hear that Shaida and Saza delivered an efficient and high-quality clean, and that you found them friendly and professional throughout. We’ll make sure your kind words are passed on to them, they’ll be very happy to hear this.

We appreciate your recommendation and look forward to helping you again in the future.