Tenancy.Cleaning レビュー 

AC & C Cleaning Company from tenancy.cleaning did an amazing job with my end-of-tenancy clean. The team was professional, friendly, and very thorough, and the property was left absolutely spotless. I was really impressed with the quality of their work and the attention to detail throughout the clean. I would definitely recommend them to anyone looking for a reliable and professional cleaning service, and I wouldn’t hesitate to use them again in the future. Thank you for such a great job!

Ezekiel did an outstanding job cleaning my home! He was professional, friendly, and incredibly efficient from start to finish. He worked quickly while paying close attention to every detail, leaving my home spotless and looking better than ever. I truly appreciate his hard work and dedication to providing excellent service. I highly recommend Ezekiel and this cleaning service to anyone looking for a reliable, high-quality cleaning. I'll definitely be using them again!

This is my second time booking Tenancy Cleaning for my student house in between tenancies. I will continue to use them as they are excellent. Very highly recommended. Punctual, polite, good value, very good results.

Property was quoted and paid extra aa was in poor condition. However despite paying extra it was not left in anywhere near standard, the 1 person that turned up said another was joining him but camera shows no one else arrived, paid for carpet cleaning but no carpet cleaning equipment shows being taken into property
The marks on carpet were not removed, one described as. Burn that was impossible to remove by the company was removed by a standard vax cleaner. They lie they ask for more money, didn’t even attempt to clean a toilet, or clean carpets. One person for 4/5 hours was £400+

DO NOT USE THIS COMPANY

Adin’s very efficient and easy to communicate with
Very friendly and reliable
Very good clean for the end of tenancy!
5/5

Good experience. Christos Ntemo and his partner cleaned the house well, from top to bottom. No problems at all 😃

I used Ali and his team for a top to bottom clean of my home before moving out. The team did an excellent job, were thorough and dealt with areas that had been overlooked for some time (eg basement). They were professional, but polite and friendly. Would definitely recommend.

Christos Ntemo and his team did a really excellent job. Arrived promptly and very conscientious and thoughtful regarding a complex clean. Thank you!

Christos Ntemo with Tenancy cleaning was professional, timely and effective. Would definitely recommend

I would like to say great thanks to Abubakr and his wife, who handled the move-out cleaning today. They were incredibly hard working. The place was left in excellent condition.

DO NOT BOOK WITH THEM

I would not recommend this company based on both the quality of the cleaning service and the way my complaint was handled.

We paid £259 for a customised cleaning service and expected a professional standard of work. Unfortunately, after we inspected the property, numerous areas were found to have been inadequately cleaned. The kitchen was left in a poor condition, the tumble dryer had not been cleaned properly, one of the fridge/freezers was left uncleaned, and there were multiple marks, dusty areas and surfaces that clearly required further cleaning. We took photographs of everything and submitted them as part of our complaint.

What disappointed me even more was the complaints process. Rather than genuinely considering the photographic evidence we provided, the company repeatedly relied on its own internal records and the cleaners' account to dismiss our concerns. It felt as though our evidence carried very little weight, despite showing the issues we had raised.

The company also repeatedly focused on points that did not address the overall complaint, such as disputing which fridge/freezer had been cleaned and referring to an additional bathroom that we had separately paid for in cash. These points distracted from the fact that our complaint related to the overall standard of the clean, not just one or two individual items.

When we raised the complaint, the company offered a re-clean. Unfortunately, by the time the landlord's inspection had identified the issues, our tenancy had already ended and we no longer had access to the property. Despite this being completely outside of our control, the company treated this as though we had refused the re-clean and relied on this to limit any refund.

In the end, after several emails, the company maintained that its cleaners' reports outweighed the evidence we had submitted and offered only a 10% refund (£25.90) on a £259 service.

I understand that mistakes can happen, and I would have appreciated a company that acknowledged our concerns and worked with us to reach a fair resolution. Instead, I was left feeling that customer satisfaction was not a priority and that the complaints process was focused on defending the company rather than resolving genuine issues.

Based on my experience, I would not use this company again, nor would I recommend them to anyone looking for a reliable professional cleaning service.

The team leader, Ali is very professional and communicates well. Arriving on time and done a great job!

Christos and Johnny did an excellent job. Both very approachable and everything was super clean. Definitely would recommend them both!

As a starter, I’d encourage anyone considering this company to read the 1-star reviews alongside the 5-star reviews and make up their own mind. Based on our experience, we found the negative reviews reflected what happened to us.

We booked an end-of-tenancy clean for £313.20, expecting a professional service and peace of mind during our house move. Unfortunately, that wasn’t our experience.

On returning to the property, we found numerous areas that had clearly not been cleaned, including cobwebs in multiple rooms, dust on top of wardrobes and behind doors, dirty kitchen cupboards, dirt under furniture, marks left on walls, no carpets had been cleaned even though we booked it. We documented these issues with photographs and submitted a detailed complaint.

Despite this, our complaint was rejected, with the company maintaining that the service had not fallen below the required standard. Their only remedy was a re-clean, which was not a practical option after our tenancy had ended and we no longer had access to the property. They then limited their goodwill offer to just 10% (£31.32) in line with their terms and conditions.

We have since received a £200 cleaning charge from our landlord, meaning we have now spent over £500 on cleaning due to the standard of the original service.

We are extremely disappointed with both the quality of the clean and the way our complaint was handled. Based on our experience, we would not use this company again.

Fantastic service. Excellent team on time, friendly and extremely efficient. Used for End Of Tenancy Cleaning of the house and even the letting agent commented on how clean the property was. Would definitely recommend 10 stars.

Excellent service, we bought an apartment that has not been left in the cleanest of condition, strong smells and very dirty appliances . The difference after the cleaners had been in everything was spotless and looked like new and smelt great would highly recommend this service . Fast and reliable

Christos and his colleague did a deep cleaning. They were very efficient and friendly. The place looks great now.
Would highly recommend.

Very satisfied with the service! The team arrived on time, had great communication and did an amazing job. Highly recommend:)

Adin was a real professional cleaner. He is so kind and honest at his work.
Most recommended for the best house cleaning.