Terra Kaffe レビュー 188

Having used the TK-01 for years, I was excited to finally get the TK-02. After trying various superautomatic machines over the years, I'm pleased to report that the TK-02 surpasses them all. While the TK-01 was impressive, the TK-02 takes it to another level. I actually keep the TK1 in my office now for quick recharges lol. I love that I can use the app to schedule my drinks, so my latte is ready when I wake up. In the first week, I had a few questions and reached out to their support team. They were fantastic—quick to respond, friendly, and very knowledgeable about the machines and the company. This experience was a breath of fresh air compared to other espresso machine companies I've dealt with. The positive experience with my minor issue provoked this review. I highly recommend the TK-02 to anyone in the market, and I also have fond memories of my TK-01 but fr the TK-02 is so much better lol

Customer service is hard to get a hold of. Machine is very inconsistent and often has errors. Finally sending it back for repairs, they always sent me videos to help " solve" any issues that came up. Yes, they abide by their statements / coverage but support is hard to access and very inconsistent. Frustrating experience

This machine is not consistent at all in making foam (I have read the manual 3 times over, adjusted the foam dial, etc) which means it has failed to do what I need it to. Make coffee with any milk foam consistently. I get somewhat decent foam every 6-7 tries. Incredibly finicky machine, high maintenance and very low tech. Doesn’t even have a water-level remaining percentage on the LCD. Even the lid to my milk jar has fallen off, the superglue they used didn’t work. Comes off as cheap. Will be returning mine.