Terra Kaffe レビュー 188

We purchased the TK Demi over the holidays as I was soon to have a baby and wouldn’t realistically be able to use our time consuming espresso setup. The Demi has been amazing! My parents prefer drip coffee and my husband and I enjoy espresso drinks. It’s worked really well for all of us. We love that we don’t need to use capsules. I had some questions about cleaning/descale cycles and the customer service was very prompt and responded quickly. They also followed up multiple times to check in and make sure I was satisfied with the response. The machine is still working beautifully.

I was hesitant to purchase DEMI as it was a brand new product for TK, but I preordered it as it promised to deliver every feature I had been searching for in a coffee machine (customizable, single serve cups of drip, espresso and hot water.) To my delight, it performed even better than I hoped. I have been so pleased with DEMI, I ordered a second machine as a gift for friends. I have also been pleased with the double walled coffee cups from TK. They keep the coffee hotter longer than standard ceramic mugs. I have had several email interactions with the customer service concierge. In each case, they responded quickly and efficiently. I have been beyond pleased with DEMI.

The Terra Kaffe customer service team has been great! I love my Demi machine too! I had an issue and they got a new machine sent out super quick. Process was painless and I really do love my machine and not having to deal with pods anymore

I love this machine! I preordered my TK-2 before it came out and once I’ve gotten the machine, it’s been the best thing ever! I have had to get my machine fixed twice and it’s been great with the team. Communication could be faster but I understand it’s a small team. Getting the insurance is the best thing you can do when you buy this machine. My friend bought the TK-1 and told me about the TK-2. I fell in love with it and ordered right away. Great machine and great company.

I ordered a TK-1 replacement and it came well packaged . I also had the opportunity to try the Classico coffee and I give it a 10/10. Customer service is top notch as they have always responded back .

Terra Kaffe’s machines are reliable and simple to use, my wife and I love them!

Love TerraKaffee!!!
Renting a Demi. This is fantastic! Like this I can see this “Beauty” in my setup and test it and play around.
I must confess that I don’t like to read manuals and just played. And I think this machine is very intuitive and easy to learn. On top of that they have a very helpful team giving support, when one has a specific questions, or help is sought. It is a young cool company with a great product! I most probably will buy the machine! Maybe in another color. Cool colors by the way!

We are really happy with our purchase of the Terra Kaffe Demi. I was a little nervous as it is a fully new product, but it's exactly what we needed. It heats up quickly, is almost too easy to use, and makes delicious coffee. We have changed our drink settings so each one is just how we like it. We did have issues with the unit, but the customer service team was very responsive and helpful. They fixed our problem and I'm telling everyone I know how much we love this superautomatic machine.

I rented a TK-02 for a month, hoping that I would like it enough to eventually purchase a unit.
Setup to first coffee was easy.
However, I quickly had to find out that the milk foam production was nowhere near expectations.
After trying a number of things (with assistance of TK customer service), the situation did not improve and I reluctantly returned the machine. Amongst the things tried......milk temperature (45F-95F), container (designated vessel, open container), milk beta setting (higher temp), different milk types (0%, 2%, whole).
The amount of foam produced never changed.
With a super-auto machine such as this, the whole point is NOT having to resort to an external device.
So, if you like your cappuccino on the dry side, this is not the machine for you.

The customer support team is quick and thorough. Questions about shipping and machine operation were answered same day and usually within an hour, even during holiday season.

The machines are amazing, the customer service is top tier, and the coffee and espresso are amazing every time.

This machine is a game changer, so easy to use, easy to clean, and makes amazing coffee drinks. It’s sleak, efficient, and even looks great on the counter! Highly recommend the TK-02

Love my new Demi machine as well as the customer service experience at Terra Kaffe.

First, the machine: It’s incredibly intuitive and simple to use - just as easy as the Nespresso I had previously. The quality of the coffee is fantastic and I’ve loved trying different types of beans and drinks.

Second, the customer service: I (incorrectly) thought there was an issue with my machine and submitted an inquiry on their website. I promptly received an email back from their customer service explaining the meaning of the indicator light I was seeing and how to take the required next steps. I then replied with a follow up asking how to descale the machine and they replied to that promptly as well, even including a link to a video walking through the steps.

We wanted to move away from capsules so I bought the Demi automatic espresso maker from Terra Kaffe a few months ago and have been loving it. The size and the drinks it makes are perfect for our family.
I contacted TK’s customer service a few times via email related to the cleaning cycles and instructions and was responded promptly. I’m very pleased with my purchase and would highly recommend the Terra Kaffe Demi to others.

Staff was responsive and helpful. Was not able to repair TK-01 but replacement offer very reasonable. Issue was the milk frother but since I don't use it very often I chose not to repair. Continue to use expresso and Americano

We love our TK Demi. It brews the drinks we love perfectly. It's simple and easy to maintain compared to more complex machines we've had in the past. The beans we subscribe to are delicious, we love dark roast. And when we had an issue on the website, customer service was swift and efficient. So far, we love Terra Kaffe all around.

I absolutely love my new Terra Kaffe Demi. Its sleek design and clean, minimalist look fit beautifully in my space, and it's refreshingly simple to use. Beyond the aesthetics, it makes amazing coffee -- consistently rich, smooth, hot, and cafe-quality every time.

What really sets this machine apart is how user-friendly it is. It's easy to operate, easy to clean, and easy to maintain. The YouTube videos for operating, cleaning, descaling, and general care are exceptionally well done -- clear, straightforward, and very easy to follow.

The customer service has been outstanding. I had ordered a coffee subscription that hadn't arrived after three weeks (two weeks is the usual), so I reached out. They immediately followed up, tracked the issue, discovered it had been lost, and sent out a replacement right away. Everyone I've interacted with on the customer service team has been responsive, helpful, and genuinely wonderful.

I absolutely love my Demi and am so glad I switched after years of using espresso pods. The quality, performance, and overall expreience make it an excellent value. I highly recommend the Terra Kaffe Demi to anyone looking for a beautiful, reliable, and high-performing espresso machine.

The machine is fantastic, don’t get me wrong. The company seems to be run by a bunch of inexperienced entrepreneurs that woke up one day and decided to sell espresso machines. Customer service is nonexistent. I tried for days to get someone to answer the contact phone number which cuts you off after a message informs you how busy they are. Email has taken over 10 business days for a reply. How will I ever get help on my extended warranty if I ever need it is shocking now that I bought three years worth. Big mistake for me.

We just moved to a new office after 20 yrs. Need a coffee brew system that was not generic. TerraKaffe has a "rent" program so we could try it out. I never knew how many coffee snobs i had in office until we stayed using the TK-02. Staff love it!
I have joined the subscription program for office to allow for easy of service.

I purchased the Terra Kaffe Demi as a Christmas gift for myself! I could not be happier with the product! The coffee I brew each day is delicious! I love the various settings for size and strength. I was very undecided as to what to purchase and love everything about this machine! The customer service is also outstanding. If I have an issue or a question, the response is within the same day often within a few hours. If you are looking for an espresso or drip coffee machine, you will not regret this purchase. I truly look forward to my cup each morning. The only downside is that I’m probably drinking too much coffee! It’s that good and easy to use!