I purchased 2 gold tests and when I received the email confirmation the link provided didn’t work. Also the login details provided didn’t work. However after chatting to Jesse on the live chat whi... もっと見る
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I had been struggling all morning trying to access my account, but Avery at Test My Allergy quickly turned things around. She got me back into my account in no time, resolved the issue straight away,... もっと見る
Item never delivered. Contacting the company proved impossible. I dont know if it is a scam, but I definitely feel scammed
i got confused with how the test worked and didn’t realise i had to purchase the physical kit until Shawn helped me out and explained how it worked & that if i wanted the physical thing i had to pay £... もっと見る
企業情報
Test My Allergy について
当該企業による記述
Who are we?
Discover the causes of symptoms and more about how your body reacts to foods or environmental triggers with our exclusive tests.
We’ve been testing allergies, food intolerances and sensitivities to help you and 1,000,000+ people live a healthier life since 2016. Improve your health, reduce symptoms and optimize your diet with our expert help today.
Testing you can depend on
Our two labs that makeup our testing facility provide results based on two different testing methods:
- Blood sample: Uses the ELISA method which is scientifically recognised.
- Hair Sample: Uses bioresonance which is a complementary therapy (CAM).
Both labs follow the same strict quality controls and operating procedures to ensure, no matter the convention of testing, the same high standard of performance and result.
We offer both scientifically validated and complementary testing to provide our clients with the widest options to them on their wellness journey.
America's best non-invasive sensitivity test uses a small hair sample to test 970+ Foods, inhalants, vitamins and minerals. Order today and join 1,000,000+ people who now understand their sensitivities and overall body health.
Visit our website Shop Hair Tests Shop Blood Tests Shop Our Pet Test連絡先
870 N. Miramar Avenue, 32903, Florida, 米国
- testmyallergy.com
4.1
ほぼ満足
771件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 23％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have just purchased a testing kit
I have just purchased a testing kit. very easy and quick process. Did have one query that wasn't very clear, regarding the testing plastic bag. But this was answered very quickly by Shawn on the 24/7 line. Look forward to receiving results
2025年1月5日
自発的なレビュー
Test My Allergy からの回答
Thank you for your review! We’re so glad to hear that the process was easy and quick for you. It’s great that Shawn was able to quickly resolve your query. If you need any further assistance, feel free to reach out to our 24/7 livechat team. We look forward to hearing about your results!
Best regards,
Usman
Test My Allergy
Received no report .
Ordered and sent hair sample tracked with EVRI. They say it had been delivered.
Got in touch with testing and got hey asked me to wait as it takes several days for result. This was in November. Haven’t heard anything since. Expensive and disappointing. C. Ward
2024年10月29日
Test My Allergy からの回答
Thank you for sharing your feedback, and we sincerely apologise for the delay and frustration you’ve experienced.
To assist you further, could you please provide the tracking number for your Evri shipment? Additionally, I can see that the submission form wasn’t completed, which may have caused a delay in processing your sample. Could you confirm what details you included with your sample to help us locate it in our system?
We’re committed to resolving this issue promptly and ensuring you receive the service you expected. Please contact our 24/7 Livechat team with these details so we can investigate and provide a resolution as soon as possible.
Thank you for your patience, and we look forward to assisting you further.
Best Regards,
Usman
Test My Allergy
They ripped me off
They ripped me off! They charged my card for a test kit and never sent me the kit or directions on how to get the kit! Total scam DON NOT BUY FROM THEM!
2024年4月11日
Test My Allergy からの回答
Hi,
Thank you for your feedback, and we’re sorry to hear about your frustration. I’d like to clarify that the product you purchased was our digital test, which does not require a physical kit to be sent to you. Instead, all information and instructions were sent directly via email upon purchase.
If you didn’t receive the email with the test instructions, it’s possible that it may have gone to your spam or junk folder. However, we’d be happy to resend the information right away to ensure you can complete the test.
Please reach out to us via our 24/7 LiveChat team, and we will resolve this issue as quickly as possible. Thank you for your patience, and we apologise for the confusion.
Best regards,
Usman
Test My Allergy
Test My Allergy からの回答
Thank you for your kind review! We’re glad to hear that Shawn was able to assist you and provide great customer service. If you ever need any further support, our 24/7 livechat team is always available to help.
Best regards,
Usman
Test My Allergy
Great customer service!
There were some delays in getting my blood test results, but thanks to excellent customer service from Cameron, it was all sorted!
2024年12月28日
自発的なレビュー
Test My Allergy からの回答
Hi John,
Thank you for your review! We’re sorry about the delays in receiving your blood test results, but we’re thrilled to hear that Cameron was able to assist and get everything sorted for you. We always strive for excellent customer service!
If you need any further help, don’t hesitate to reach out to our 24/7 livechat team.
Best regards,
Usman
Test My Allergy
Jordan was very helpful
Jordan was very helpful, I did not receive any updates for weeks until I reached out on the chat support and got them immediately.
2024年12月27日
自発的なレビュー
Test My Allergy からの回答
Hi,
Thank you for your feedback! We’re happy to hear that Jordan was able to assist you and provide the updates you needed. We sincerely apologise for the delay in receiving your updates and appreciate your patience. If you ever need any further assistance, feel free to reach out to our 24/7 livechat team for quick support.
Best regards,
Usman
Test My Allergy
The procedure seemed to be thoroughly…
The procedure seemed to be thoroughly carried out but the results and report wasn't very clear
2024年10月19日
Test My Allergy からの回答
Thank you for your feedback. We’re glad to hear that the procedure went smoothly, but we’re sorry to hear that the results and report weren’t as clear as you expected. We take your concerns seriously, and we’re constantly working to improve our service. If you’d like further clarification or assistance with your report, feel free to contact our 24/7 livechat team, and we’d be happy to assist you.
Best regards,
Usman
Test My Allergy
Avery helped me change my order.
2024年12月24日
自発的なレビュー
Test My Allergy からの回答
Thank you for your feedback! We’re so glad Avery was able to assist you with changing your order. We always aim to provide quick and helpful service!
If you need any further assistance, feel free to reach out to our 24/7 livechat team.
Best regards,
Usman
Test My Allergy
I didn’t get my test kit
I didn’t get my test kit so I don’t understand how I can give a review. I also need a refund for not getting the service I paid for.
I didn’t get a barcode at all. Nothing is in my email.
Thank you
2024年10月17日
Test My Allergy からの回答
Hi, thank you for your review.
You’ll be pleased to hear that as you chose the digital download option, the digital test instructions were sent immediately to you by email, so you don’t have to wait for a test kit.
The email contains a link to complete and download your digital test submission form.
You simply need to print this barcode form and return this to us along with your hair sample. All instructions on how to take, package, and where to send your sample can be found on the test submission form.
If you have any further questions or queries, please reach out to our 24/7 live chat agents who can assist you in any language and get an instant response.
Update: Please reach out to our LiveChat team with your order number please and we'll resolve this straight away. The link is https://www.testmyallergy.com/contact-us/. Please click the Livechat button at the bottom left of the page.
Kind Regards,
Usman
Test My Allergy
Their customer service was amazing
Their customer service was amazing, Terry was very useful helping me find my retest instructions.
2024年12月16日
自発的なレビュー
Test My Allergy からの回答
Thank you for your great feedback! 😊 We’re so pleased to hear that you found our customer service amazing and that Terry was helpful in guiding you with your retest instructions.
If you have any more questions or need further assistance, don’t hesitate to reach out—we’re always here to help! 🌟
Regards,
Usman
Test My Allergy
It's not a kit! They won't refund.
They don't even send you a kit you just send off some random hair or something? Not what I thought so tried getting my money back and they won't refund me. VERY frustrating.
In response to their response: I've been communicating with someone and when I ask for a refund they stop responding. This business is A SCAM.
2024年12月15日
自発的なレビュー
Test My Allergy からの回答
Thank you for your review. We’re sorry to hear about your frustrations. Unfortunately, I’m unable to locate your details in our system, so I’ve requested further information from Trustpilot to address your concerns directly.
Regarding the process, our digital option does not include a physical kit, as it’s designed for customers to submit their hair sample using simple at-home items, which helps us keep costs down and offer a quicker service. We aim to make this clear during the purchase process, and we sincerely apologise if this wasn’t the case for you.
Refunds are handled according to our terms and conditions, and we’d be happy to investigate your situation further once we receive your details. Please rest assured that our goal is to resolve this matter promptly and fairly.
Best regards,
Usman
Test My Allergy
Emily was amazing and this company was…
Emily was amazing and this company was easy to use and understand.
2024年12月16日
自発的なレビュー
Test My Allergy からの回答
Thank you for your wonderful review! 😊 We’re thrilled to hear that Emily provided amazing support and that you found our service easy to use and understand.
If you have any further questions or need assistance, feel free to reach out to our team—we’re always happy to help! 🌟
Regards,
Usman
Test My Allergy
I had an issue with the reception of…
I had an issue with the reception of the test and Kai fixt it in seconds.very happy with service.
Thank you for making this simple
2024年12月11日
自発的なレビュー
Test My Allergy からの回答
Hi,
Thank you for your fantastic review! We’re so glad to hear that Kai was able to resolve the issue with your test so quickly and that you’re happy with the service. Making the process simple and efficient for our customers is always our goal, and we truly appreciate your feedback.
If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Usman
Test My Allergy
The customer service was amazing
The customer service was amazing. Emily was very helpful while being patient with my anxious questions. She was thoughtful and was able to guide me in a specific way to get my test through my email and into my account.
2024年12月4日
自発的なレビュー
Test My Allergy からの回答
Thank you for your feedback! We’re so happy to hear that Emily was able to assist you with patience and care, guiding you through the process. We truly appreciate your kind words and are glad we could support you. If you have any further questions, don’t hesitate to reach out!
Best regards,
Usman
Test My Allergy
Easy to contact replied to my query…
Easy to contact replied to my query within seconds . And the customer service was second to none . Terry really helped me navigate the service and showed me how to send in the samples etc
Great service will
Definitely be back
2024年12月3日
自発的なレビュー
Test My Allergy からの回答
Thank you for your feedback! We’re thrilled to hear that Terry was able to assist you so efficiently and provide excellent customer service. We truly appreciate your kind words and look forward to serving you again in the future!
Best regards,
Usman
Test My Allergy
Easy to contact and answered straight…
Easy to contact and answered straight away and Jesse was really helpful and got all the information back to me asap . Great service and friendly staff🙂
2024年12月2日
自発的なレビュー
Test My Allergy からの回答
Thank you for your feedback! We’re so glad to hear that Jesse was able to assist you quickly and provide all the information you needed. We truly appreciate your kind words and are happy to have been able to help. If you need anything further, don’t hesitate to reach out!
Best regards,
Usman
Test My Allergy
Prompt and accurate customer service
I did not get a confirmation email and had concerns about the test catering to my almost 2 year old and Avery was able to help me answer my questions so far. She was prompt and very informative. I will submit my sample and hopefully get the answers we are seeking for my daughter.
2024年11月30日
自発的なレビュー
Test My Allergy からの回答
Thank you for your feedback! We’re so glad to hear that Avery was able to assist you with your concerns and provide the information you needed. We understand how important it is to find the right answers for your daughter, and we’re here to support you through the process. We look forward to receiving your sample and helping you get the insights you’re seeking.
Best regards,
Usman
Test My Allergy
Super easy process - great customer service!
Jordan was great - super responsive and helpful! I reached out on Thanksgiving w/ some basic questions....so far, so good. And now we'll see how it goes once I send in the sample.
2024年11月28日
自発的なレビュー
Test My Allergy からの回答
Hi Stephanie,
Thank you for your feedback! We’re so glad to hear that Jordan was responsive and helpful, even on Thanksgiving. We appreciate your kind words and look forward to assisting you once you send in your sample.
Best regards,
Usman
Test My Allergy
Check your spam.
Elliot was quick to respond on my issue. It was resolved in a matter of minutes .
2024年11月26日
自発的なレビュー
Test My Allergy からの回答
Hi Teena,
Thank you for your feedback! We’re so glad to hear that Elliot was able to respond quickly and resolve your issue in just a matter of minutes. We’re always here to ensure you have a smooth experience, and it’s great to know we could assist you so efficiently.
If you need any further help, don’t hesitate to reach out—we’re here to assist!
Best regards,
Usman
Test My Allergy
thank you emily!
2024年11月24日
自発的なレビュー
Test My Allergy からの回答
Thank you for your kind words! We’re so glad Emily was able to assist you. 😊 If you need further help, don’t hesitate to reach out!
Kind regards,
Usman
Test My Allergy
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