thaluta.com レビュー 

The dresses are so beautiful. I wore on my holiday in the castle and I felt like a princess. Thanks for your work.

Pants were cute in the picture, but don't fit at all on a 'real' person. The model must weight about 80lbs. The waist was 20" (seriously? How many women have 20" waists?) and the legs were tight, not baggy. BTW - I only weigh 130, so it isn't like I'm obese and trying to fit into a size small. Speaking of sizes, it wasn't clear on the site that these were one size fits all (more like one size fits NONE!)

I do not recommend this company. I contacted the seller several times within the return period to exercise my legal right to return the items, but I never received any response. Because they ignored all of my emails, I was unable to return the products. The items are still in my possession, and I am willing to return them immediately if they provide a valid return address and instructions. Unfortunately, I had to open a PayPal dispute because the seller completely ignored my requests. I hope this issue will finally be resolved.

The cut on these is weird. They don't look nearly as well as they did in the picture. It's the first time I'm disappointed with a Thaluta product, I usually love their stuff.

Gast shipping and I am very satisfied with the dresses!

The quality of the clothing is really nice and the styles are unique. I really like what I ordered from them.

Ho ricevuto l’abito ☺️, sono molto soddisfatta , e’ come lo immaginavo fresco,soffice e veste benissimo!!!
Tornerò sicuramente a comprare nel vostro shop online.

Excellent communication, quick shipping. Great company.

I love how fast the shipping is. I get compliments every time when I wear their clothing

I liked the clothes, came in a timely fashion. All over good experience

Good quality clothes. Shipping is timely for coming from Thailand. 10 dollars flat rate shipping and no extra charges to ship to the US. I have not had to return or exchange anything so I can’t say anything regarding this process.
I like that the people making the clothes are getting a fair wage and that some of my money are going to help cats! 🐈 (according to their website).

I have been so happy with all my orders and experiences with Thaluta. The customer service is friendly, helpful and prompt. The delivery has been fast and smooth. The products are beautiful, comfortable and as described.

Poor quality, poor customer service, item arrived too late, expensive complicated “returns” - they asked for my review which was honest and are now aggressively hounding me as a result

Being aware this company is based in Thailand I was aware there may be additional customs charges, So I ensured my order was large enough cost wise to make it worth my while. However the return process is quite frankly a ballache. Would I order again because of this? No I wouldnt.
On the 18th June I requested details needed to return items and received a prompt response the next day with guidance and asked to return with 'local post'. The issues then begin my 'local post' assuming to be Royal mail were unhelpful both online and inperson with assigning the correct customs code. When returning items you have to use the correct codes based on type of item and fabric. I must have spent almost a day trying to find a courier company that could assign the correct codes. I opted to use parcelhero to send back via UPS, who have kept me updated the whole way. Items were collcted for return on 25th June, It is now 16th July and Parcelhero are sending emails since 5th July that "clearance instructions from the importer are required" and Thaluta are being requested to check their emails inbox for any missed communication from the local carrier/ local customs, On the 6th July Thaluta were informed of this and then communication becomes frustrating with the following response:
"Our return instructions state that returns must be shipped through your local postal service, not by a private courier such as UPS, DHL, or FedEx, as courier shipments can encounter issues with Thai customs.
"Fill out the international shipments label as follows! And ship it with your local Post."
Please complete the international shipping label exactly as instructed and send the package using your local post office.
Also which items did you want to return?"

I have responded to this email advising why they were not returned with 'local mail' and the items are still held in customs.

It all feels unnecessarily troublesome to return items with this company. Include the return postage/ customs fees and the time taken to return and communicate feels simply not worth it.
Three items remain held in customs clearance. My alternative was to send with Royal mail with the incorrect customs codes??

The clothes are nice (if, not a tad pricey). The experience should you need to return is simply not worth it.

I will update the review should the items be successfully returned and refunded

The stars are based on the whole customer experience Items alone I would probably rate 4 stars, incorporating originality, quality and price

The two dresses arrived, but the quality was lower than expected and the colors were very different from the photo. I began the process to exchange one of them, but the only option was a refund. However, I was required to pay the shipping which ranged between $31-$66. The cost of the dress I was attempting to return was $50, so this made the refund/exchange impossible. Communication via email was poor, with no response after my first inquiry. They refused to issue a partial refund or a promo code for a future order. I will not be ordering from this company again.

Unless customer service, tells you to wait and doesn't even try to help track you're package stay away! It's been a month and nothing. I paid over 160 dollars never again.

I have an actual Order #58777 so the owner can't respond saying I don't. It has been a week since I've sent multiple emails asking about a return, with no response- yes I have checked my junk mail. I even tried emailing from a separate email, and sending a DM on Instagram. All I want to do is start a return. Leaving this review is an act of desperation before my return window closes as it looks like they respond here.

I almost didn't order from this company because of all the negative reviews on here, so I had to come back to share my experience.
The customer service was great- they reached out to me to confirm my shipping address because I had mistyped the area code. And when I had a question about why the tracking hadn't updated in a few days they responded quickly.

I really like the dresses. The fabric is a little thinner than I thought (based on the pictures) but the fit and color are as expected. I don't mind the thin fabric because they will be comfortable for hot summer days which is what I bought them for. Haven't worn them yet so I can't speak on durability, but the quality seems good overall! Happy with my purchase.