The Citizenry レビュー 

The Citizenry からの回答

2026年7月9日

Thank you so much for taking the time to leave a review, Leeza! We’re so glad to hear that you had a great experience with our customer service team, and we really appreciate the kind words!

The Citizenry からの回答

2026年7月8日

Hi Sandi,

Thank you for taking the time to share this. We're sorry it turned into such a frustrating process, especially with part of your order becoming unavailable and the rest arriving in pieces over time.

We're glad the duvet and returned shams have since been refunded and that your sheets have made it to you, but we know that having to follow up for updates along the way made everything feel harder than it should have been.

We really appreciate you sharing this with us, and we'll keep working to make our order updates clearer whenever availability or timing changes.

If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at assistant@the-citizenry.com. We're always happy to help.

The Citizenry からの回答

2026年7月6日

Hi Chris,

Thank you for sharing this. We're truly sorry your sheet set arrived incomplete and that getting help has taken this long.

We looked into what happened, and this was tied to an inventory issue that has since been corrected. Our Customer Experience team has been looped in and will be reaching out to you directly to make this right!

We also hear you on how frustrating it is to try to resolve something quickly without phone support available when you need it, and that feedback has been shared with our leadership team, so the pain points here are on their radar.

We really appreciate the chance to turn this around for you, and someone will be in touch soon!

The Citizenry からの回答

2026年7月6日

Hi Maurizio,

Thank you so much for sharing this! We’re so glad you’re enjoying the selection and that the quality and aesthetic have made such a great impression.

It means a lot to hear that our pieces are resonating with you, and we hope that you enjoy them for years to come!

The Citizenry からの回答

2026年7月6日

Hi Erwin,

Thank you for sharing this. We're sorry for the confusion and for the frustration the delay caused.

Just to clarify, the $15 refund was a gesture of goodwill for the wait and inconvenience, not a replacement for the sheets themselves. We did want to share that tracking now shows your order as delivered, so hopefully your sheets are already settling into your home.

If anything doesn't look right or you still need a hand, just reply directly to your active support thread, and our Customer Experience team will be glad to help from there!

The Citizenry からの回答

2026年7月6日

Hi Betsy,

Thank you for sharing this. We're really sorry this happened again, especially after you placed an order based on items being marketed as available.

When our site shows something as in stock and ready to ship, that should mean it's on its way to you. We're working to tighten up our inventory accuracy so what you see reflected at checkout is accurate.

We also agree that receiving marketing emails while you're still dealing with an unresolved order only adds insult to injury. We're sorry for the frustration, and your feedback has been shared with our team as we keep working to improve our order communication.

If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at assistant@the-citizenry.com. We're always happy to help.

The Citizenry からの回答

2026年7月6日

Hi Cynthia,

Thanks for sharing your honest feedback. We’re very sorry for the difficulty you’ve experienced getting in touch, and understand how frustrating it is to feel like you have to keep following up for answers.

That said, we've escalated your request within our Customer Experience team, and someone will be reaching out shortly to assist further. We truly appreciate your patience as we work to make this right!

The Citizenry からの回答

2026年7月6日 に更新

Thank you so much! We really appreciate the 5-star review. 🤗

The Citizenry からの回答

2026年7月6日

Thank you so much for sharing this! We’re so happy to hear our Customer Service team took great care of you, and we’ll be sure to pass along the kind words.

The Citizenry からの回答

2026年7月6日

Hi Alec,

Thank you for sharing your experience. We’re really sorry to hear that you’re still waiting, especially this far beyond the original delivery estimate.

We know a backorder delay like this is frustrating, and we truly appreciate the patience you’ve shown while waiting for your order. To help acknowledge the continued delay, our team has added a store credit to your account as a gesture of goodwill.

If there's anything else we can do to support you, we hope you won't hesitate to follow up with us at assistant@the-citizenry.com. We're always happy to help.

The Citizenry からの回答

2026年7月6日

Hi Jundy,

Thank you for sharing this. We’re so glad to hear you’ve been happy with the quality of the pieces you’ve received, but we’re really sorry the order experience has been frustrating.

You’re absolutely right that you shouldn’t have to reach out first to find out when something has changed with your order. That kind of update should be shared clearly, especially when availability changes after purchase, and we appreciate you calling this out.

We’ve shared your feedback with our team as we continue working to improve inventory visibility and order communication, and we’d love the chance to make your next experience a better one when you’re ready.

The Citizenry からの回答

2026年6月30日

Hi JP,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration, especially after waiting this long for your order and still not having a clear update.

We also understand how disappointing it would be to expect a credit and not see it reflected on your account. That should be easy to confirm and resolve, and we’re sorry this has felt difficult.

That said, our team would really like the chance to make things right, and we've sent you a request for additional information so we can locate your account. Once we have that, please be on the lookout for a follow-up from our Customer Experience team.

The Citizenry からの回答

2026年6月23日

Hi Valerie,

Thank you for sharing this with us. We’re so sorry for the frustration and disappointment, especially after waiting so long for your sheet set to arrive.

We completely understand why this would feel upsetting, and our team is actively working through the mix-up with our vendor partner.

We want to make sure you get clear answers, and we've looped in our Customer Experience team to review your order and assist further. Someone will be reaching out directly to discuss next steps!

We’re truly sorry again for the experience, and appreciate your patience while we work to get this resolved.

The Citizenry からの回答

2026年6月22日

Hi Bobbie,

Thank you for bringing this to our attention. We’re so sorry for the frustration of not receiving your full order, especially after waiting so patiently for your sheet set to be restocked.

We definitely understand how disappointing that would be, and we’ve alerted our Customer Experience team so they can review your order details and help with next steps. A member of our team will be reaching out directly to assist further!

The Citizenry からの回答

2026年6月22日

Hi Stephen,

Thank you for sharing this. We’re so sorry for the frustration of not receiving everything you were expecting in your order.

We understand how disappointing it is to be left waiting without a clear update on the rest of your items, and we've looped in our Customer Experience team so they can take a closer look and follow up directly with more information and next steps. We sincerely appreciate your patience!

The Citizenry からの回答

2026年6月17日

Hi Tina,

Thank you for following up and bringing this to our attention. We’re truly sorry to hear that you haven’t received a response after reaching out. That’s not the experience we want you to have, and we understand how discouraging it can feel after we replied here initially.

That said, we weren’t able to locate a support request from the email address associated with your order, but we don’t want that to delay you getting support. We’ve escalated this internally, and a member of our team will reach out directly to review your concerns and provide further assistance. We truly appreciate your patience as we work to make this right!

The Citizenry からの回答

2026年6月17日

Hi Riley,

Thank you for sharing your experience. We’re sorry to hear that it's been so disappointing, especially given the expectation that your sheets would be on their way by now.

We understand why it’s frustrating to have to proactively check your order status for updates, and after receiving notice of a supply chain delay, seeing no visible movement on your order would understandably make the wait feel even more concerning.

That said, we’d love the opportunity to make things right, and we've sent you a request for additional information so we can look into this further. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our Customer Experience team.

We truly appreciate your patience in the meantime, and can’t wait for you to enjoy your sheets soon.

The Citizenry からの回答

2026年6月17日

Hi Maggie,

Thank you for sharing this. We’re sorry your order arrived in such a confusing way, and we definitely agree that receiving multiples of one item and then waiting much longer for the other would feel strange.

That said, if anything still needs to be looked into or resolved, please reach out to our Customer Experience team directly so they can review your order details and help from there!

The Citizenry からの回答

2026年6月17日

Hi America,

Thank you for sharing this feedback. We’re sorry you’ve been waiting on your delivery without a clear update, and we understand why that would be frustrating.

That said, we’ve asked our Customer Experience team to review your order and get in touch directly, so please keep an eye out for their outreach soon. They’ll be able to provide the most accurate update and help with next steps!

The Citizenry からの回答

2026年6月17日

Hi Rosie,

Thank you for sharing this feedback. We’re sorry your piece arrived with a nick in the wood, and we understand how frustrating that is after waiting for it to be delivered.

We also hear you on the delivery communication. When timelines shift, customers should not have to chase down updates, and we appreciate you calling that out.

That said, if there are any concerns with your order that still need to be addressed, please reach out to our Customer Experience team so they can take a closer look and help with next steps.