The AA Accident Assist レビュヌ 

350
•
TrustScore 5段階評䟡の4.5

4.6

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

After a driver crashed his car into ours the AA were great in sorting the repair and dealing with the third party insurance. Also their repair contractor did a superb job on correcting all the damage... もっず芋る

5぀星のうち5の評䟡

I had hit a curb and ruined two tyres, the AA estimated await time 2hrs 40mins. The AA man Alex arrived after 45 minutes, He checked both tyres, phoned around to see which garages had the size, he too... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Darren Greenwood arrived within hslf an hour when our car wouldn’t start. It was very stressful for us but he diagnosed the problem swiftly and arranged for the car to be towed to our local garage in... もっず芋る

5぀星のうち5の評䟡

Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... もっず芋る

䌁業情報

  1. 事故保険䌚瀟
  2. ・
  3. レッカヌ移動業

圓該䌁業による蚘述

The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.


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4.6

優良

TrustScore 5段階評䟡の4.5

350件のレビュヌ

5぀星
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3぀星
2぀星
1぀星

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4.6

すべおのレビュヌ

(350)

過去12か月のレビュヌ数: 310ä»¶

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5぀星のうち5の評䟡

Reliability

Fast, reliability, handled my claim with efficiency. Have already recommend AA to friends and family.

2026幎4月7日
The AA Accident Assist ロゎ

The AA Accident Assist からの回答

So glad to hear it 😁.

5぀星のうち5の評䟡

Excellent service all round

I was led through the claims process efficiently. Everybodyinvolved was helpful and thorough.
I was kept informed about the progress of the claim and the repair of my car.

2026幎3月5日
The AA Accident Assist ロゎ

The AA Accident Assist からの回答

Thanks for sharing your experience, Peter. We're really glad to hear the claims process felt efficient and that everyone involved was helpful and thorough. It’s great to know you were kept updated throughout both the claim and the repair, that’s exactly the level of service we aim for 🙂.

5぀星のうち1の評䟡

Absolutely awful

Absolutely awful, don’t EVER use AA accident assist!
I called the AA following hitting a pot hole, they advised me to use there AA assist programme and I would not have to do anything myself, was told they would recover the car, speak with my insurance, do the claim give me a hire car id have to do nothing.
Oh how wrong, they picked my car up 2 days later still no hire car called up to chase for them to tell me I should have called my insurance and made a claim! Called my insurance made the claim they put extra excess of £500 on top because I hadn’t gone through them! Called AA back up who have said that I don’t need to worry about that as they have a contract with steer and they absorb the cost of it!
This was way over a month I still haven’t got my car back and steer group called me today to say the car is NEARLY done but I have to pay them £750 excess! Erm no I don’t AA told me you sort the extra and guess what they said no we don’t!
I’m now trying to get hold of AA which I haven’t been able to!
This is effected my mental health and I’ve been lied to and missold so much it’s terrible service!

2026幎3月30日
自発的なレビュヌ
The AA Accident Assist ロゎ

The AA Accident Assist からの回答

Hi Jemma, we’re sorry to hear that you’ve been disappointed with your experience, and we appreciate you taking the time to leave a review.

Having looked into this, we can see there was a miscommunication around the repair process and whether your insurer needed to be contacted before the claim could move forward. We understand how frustrating and stressful this must have been, especially after already dealing with the accident itself, and we’re sorry for the confusion caused. This is still being reviewed through our formal complaints process, and we’ll be responding in full within the agreed timescale.

Regarding the policy excess contribution. This has now been resolved, and we’ve confirmed that the full £500 excess will be covered.

We’re sorry that your experience has not met the standard we aim to provide, and we do appreciate you bringing this to our attention.

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