thebarreltap.com レビュー 93

I ordered 2 bottle of Salted Carmel Crown Royal on Monday Dec.16th 2024 and got my order on Friday Dec. 20th. It was packaged great and they sent emails letting me know when it was shipped and when it would arrive. Will definitely be ordering from them again.

Placed order on 12/10, it's now 12/20 and Shop says it's Yet to be Fulfilled. Like every one else here, no customer service, no replies to daily emails, just terrible. If you're reading this and thinking of ordering, go elsewhere. Save yourself the misery before it's too late.

Since this seems to be the only way to get a response. I am beyond frustrated with this company. My order is suppose to be a gift and j leave the 20th and don’t have a way to get it to the person once I leave. I paid $25 to ship a $40 item thinking it would actually arrive. It shows it’s been parked for like a week. The order is 93977 and have gotten zero response trying to email. Why charge people stupid amounts of money to ship when it sits parked at a facility indefinitely. Beyond frustrating.

12/04/2024 Ordered online Fireball Keg. Waited for confirmation it had been shipped out. No confirmation as of today 12/10. have attempted to utilize the chat option -- 4 times (no response), Called 3x's in 4 days (voicemail) and no callback, and sent 2 emails (no response) Please do NOT buy from here, The only thing I am confident on is I will not be getting my money refunded as there apparently no one working at this company to inquire about it.

Same as everybody else, ordered two gift anejo bottles. Never arrived, never reimbursed because nobody would talk to me. RipOFF,

I wish I had come to this website before ordering from The Barrel Tap. I ordered a week ago, have sent emails requesting a status with no responses. I called and the message went straight to music and then requested that I leave a message. Nothing that identified that my call had actually reached The Barrel Tap. Is this a legitimate business and they are just extremely slow and lack greatly in customer service? Or is this place a total scam? At this point, I guess I am at their mercy to find out. DO NOT RECOMMEND THEM!!!

UPDATE - Since writing this review I received a call from a very nice and professional representative of the store who explained the delay and made my order right and shipped out IMMEDIATELY. I have changed my review to 5 stars and I DO RECOMMEND

Very frustrating trying to get my order your ups shipping is a joke i hv been trying to get my package for days already why was it ready for pick up and they said that you the sells marked it as return package??? And now it’s supposedly being sent to my address doesn’t make sense what the hell did I pay shipping for when your dictating where my package is going?!! I paid for it to be dropped off at the facility because it needs a signature so why the hell are you guys not allowing me to pick it up directly from ups?!!!!im 1000000% pissed off this is a 40th birthday gift that will probably won’t be here on time now because you guys can’t get your shipping together!!!!! I’ll never buy from this site again it’s a joke!!

placed a birthday order for a friend of 40 yrs and I hosed up the online info. went back and tied 2 days to get the order to go thu. Finally decided to call and got a super helpful guy who redid the entire order and got a confirmation email minutes later. This customer service guy not only redid my order but explained what I did to hose the order. Problem solved.

I ordered a bottle of scotch from them 1 1/2 weeks ago and promptly cancelled the order 30 minutes later due to circumstances that it was not something that was liked.

They ignored my email and shipped it a week later. I called them and was told that they do not allow for cancellations, even though I had quickly cancelled it 30 minutes after ordering and they waited a week plus to ship!

This is a joke and I disputed the charge to my credit card company but what kind of service is this that does not allow cancellation before shipping? Crazy BAD SERVICE.

They say they have over 3000 5-star reviews but what they don’t say is 15,000 1 star ones. AVOID them!

My daughter is stationed in California meanwhile I’m here in Georgia. She suggested this store. For months I’ve been trying to locate Sir Davis by Beyoncé, which is always out of stock here in Georgia. The Barrel Tap had plenty & shipped out right away. The reason I’m giving this place 10 stars is because there was an issue with my order, no fault of theirs to be clear, but I emailed, got a quick response and together a resolution was reached. Totally unexpected to me, but the customer service & speediness of it all warmed my spirit. Made me really feel like I mattered! I know one thing, they have gained a loyal customer. I was sharing with my colleagues so I’m sure they will patronize as well! Thank you Barrel Tap for valuing a customer even from thousands of miles away!

Horrible experience I bought a very expensive bottle of clase azul! Packaging was horrible bottle was broken and halfway empty! They didn’t want to exchange it or give me my money back! It’s a SCAM don’t buy from there!!!

I recently purchased a rare and hard-to-obtain bottle of Crown Royal Reserve (12 Years) from The Barrel Tap. I was excited to finally find this collectible at a reasonable price, as it’s difficult to acquire. However, I was extremely disappointed with the way the product was packed. The box was poorly protected during shipping, resulting in significant damage to the original packaging. This is particularly frustrating as the collectible value of the item is now greatly diminished due to the ruined packaging.

As a collector, the condition of the original packaging is crucial to maintaining the value of the item. I immediately emailed the company to express my concerns about this issue and also mentioned that I have another pending order with them. I requested they send replacement boxes for the damaged products and ensure that my upcoming shipment would be packed with better care. Unfortunately, I have yet to receive any response from the company regarding my concerns, which is disappointing given the nature of this collectible item and the fact that I am a repeat customer.

I truly hope the company takes this feedback seriously and improves their packaging practices to protect the value of such items in the future. While the product itself was a good find, the lack of proper customer service and care in packing has left me reconsidering future purchases. If the second shipment is not properly done, I will dispute the transactions given their customer service doesn’t respond. I wouldn’t recommend this company if you intend to collect the products as commodities until they increase in value.

I placed an order for 2 bottles of Willett 8yr Wheated over the weekend. Received a confirmation email Monday morning stating my item would be delivered in 4 day. My items made it in Friday evening packaged nicely and in great shape. I would order from them again.

Placed an order for $313. I never received my order. I have called and spoken to someone twice who assured me they would handle. They never did. I sent an email asking for a refund. Never received that either. They are a scam. Stay away from THE BARREL TAP

I bought a vape cartridge. I told the guy no menthol twice. He then gave me more recommendations after I left I realized frozen strawberry cream is menthol. Their
Prices are higher then anyone in town. Don't go go here to get ripped off. I was also first customer of the day the gut kept saying I give you good deal. Don't shop here! Let them go out of business

On Monday August 26, 2024 I ordered 3 bottles of Heaven Hill Bottled In Bond 7 Year Old Bourbon. On Tuesday September 3, 2024 I received my order intact and well packaged. I was notified of all shipping updates and the order was delivered on the date and time that it was scheduled. Well done...

My bottle of expensive whiskey arrived smelling Ike whiskey the box was wet and when I opened the box the top was off the botttleand the whiskey was all gone out the bottle and all over the box it came in. Almost three hundred dollars down the drain

Just horrible customer service. Unresponsive so good luck.

I ordered a bottle of George Strait Origen Codigo 1530 . Online it shows a very distinct bottle George Strait and distinct box. What I got was a Codigo box and a bottle with the state of California and a bear on it. I sent them a picture of what they sent me and their response was “ it’s the same juice “ in a special bottle. I can buy “the same juice “ anywhere. Apparently they have no intention of replacing their mistake and I paid $400.00 for what I can get for half price.
Horrible business practice.

Order shipped quickly, and arrived via UPS exactly when they said it would. Every bottle was individually nested in a thick specialty bubbled envelope, and there was lots of padding in the box. Everything was very well secured. Will definitely be buying from these guys again!!