thebarreltap.com レビュー 93

If it was a mistake Barrel Tap, then how come you kept my shipping payment and wouldn't have refunded it if I didn't say something. I DID order items, but they never showed up on my order. Look at all the negative reviews you have and how many important gifts you screwed up for people. We all know where the problem lies.

They sent a “ rotten” $60 bottle of tequila. The cork broken into a hundred pieces into the bottle and it smelled and tasted rancid. I called multiple times and sent multiple emails with no response. Will never use again

Please be aware... I paid for a tequila adictivo extra anejo cristilano and they sent me a cheap reposado. Half the price bottle

I wish we could give 0 stars for this place. We spent almost $400 for a birthday/Father’s Day gift. It’s like they are crappy on purpose to scam credit card companies to pay them and refund the customers. They ruin experiences on purpose. They made the packaging seem trustworthy on the outside, but when our dad opened the box, all of the bottles had broken seals. We notified them of our issue, and they just came up with excuses with no resolution. The employee said the manager wasn’t at the warehouse but was on the way and would give me a call back. That was a LIE! We got no call back, and they dodged the rest of my calls. At this point, just you’re better off just getting it from a brick & mortar. This company will just steal your money and deceive you with their fake 5 star ratings on their website. Do not use this company and waste your time with them.

This company is unreliable and has the worst customer service I have ever experienced. They never shipped my dad's 80th birthday present after I paid 100 dollars for shipping. I used a chat function and no one answered and 8 calls with my number on an answering machine went unreturned. Don't waste your time or money !!!

In my experience, this company doesn't deserve even one star. I ordered something for my son in law's birthday and I waited months for it to be delivered. I finally contacted (by email: they never answered their phone) them and received a message back that my order was in transit, supplying a tracking number. When I looked for it it said it had "been delivered. Left at front desk." I wrote them back, explaining that there IS NO front desk in my development. I asked politely how they intended to fix the problem. I never heard from them again, despite numerous emails. I had to resort to a "charge-back." I will never use their service again and advise everyone to follow my example.

The Barrel Tap doesn't even deserve a one star in my book. I ordered 2 items to be delivered to my son for his 21st Birthday. It took forever. While tracking it said something was damaged was sent back to them and then shipped again. It did not make it in time for my son's Birthday and one of the items was missing. I have tried everything to contact them. I called the number I found on instagram no answer so I left a message, I have emailed them letting them know an item was missing, and I have tried to chat online with them and no response. I am very frustrated. If he is not going to get his other item then I would like my money back for that item. I stated this in one of my many attempts. Would not recommend to anyone ever!!!

Total lies from this place. Asked for my shipping confirmation and it was bogus. Products were never shipped. They told me they did not have my product so never shipped AFTER they sent me a bogus shipping label which said had NOT shipped because was not received by SHIPPER. After several email attempts I called week later, asked me if I wanted to wait for product they did not have and I said yes(already late for my fathers birthday gift) but then never received ANY confirmation of this either. TOTAL SHAM! DO NOT DO BUSINESS WITH THIS COMPANY. MISSED MY FATHERS 90TH BIRTHDAY GIFT WITH THIS LAME COMPANY.

UPDATE-AT END OF THE MONTH, MY PARENTS DID RECEIVE THIS ORDER BUT WEEKS LATE. WE HAD BEEN REIMBURSED BY THIS COMPANY ALREADY SO PRODUCT WAS FREE. NOT SOMETHING I WANTED BUT FEEL COMPENSATED. THANK YOU

Ease of ordering from a great selection of spirits made ordering fun. Delivery was UPS which is always flawless.

Delivery is trash! Don't waste your time just go to a store! You will spend less as well because the shipping is expensive!!!

The Barrel Tap uses an incompetent delivery service, which failed to attempt delivery four times, then delivered my order to the wrong address and could not retrieve it. The Barrel Tap then told me my order had been reshipped, but could not be delivered after three attempts because no one was home. That was totally false and the delivery service confirmed it was false. The Barrel Tap has since refused to even respond to every request for fulfillment of my order or even for information/explanation why it won't fix this problem. They have my order and my money, and won't even answer my inquiries. (They finally refunded my order without explanation or apology.)