thebarreltap.com レビュー 93

Paid for and ordered a 1.75 ltr bottle of crown blackberry, received a 750 ml bottle. Rip off

Like others here, I had an order shipped that then ended up reported by UPS as "damaged" and not delivered. I contacted Barrel Tap and was assured a replacement order was on its way. I have not received any tracking info or response in 2 weeks. I ordered from them once before and it was fine. I now have no coaches gifts for the season end. Terrible.

Recieved my order of 4 Crown Royal Salted Caramel right on time and in good condition. The packaging was great. Worked great because its limited in availability in my area and thebarreltap had it available no problem.

Had a question about my order and was able to use the chat feature on the website to get in contact with them. Great experience.

Never got my order. UPS paid claim to barrel tap. Now they won’t respond to me. Have my money and ups claim! Stay away.

Absolutely shocking, placed an order 2 weeks ago,have not had any confirmation, apart them taking my money. No response to emails I have sent, requesting an update.Appears to be con.Hopefully,I'm wrong! However as it stands, it doesn't look good.

I ordered from Barrel Tap this week - a Blanton's Red and the Buffalo Trace Kosher collection - everything came very well packaged and in great shape via UPS, although the shipping box did have a dinged corner. The timing of the shipping was within the 3-5 day window (it came on day 4).

I was a little leery after reading a several negative reviews (after I had placed the order), but my experience was great, so perhaps it is simply people who had negative experiences posting here. I got a confirmation email and a tracking number for the shipment within 24 hours and an email confirming delivery when it arrived (I am pointing it out this since some reviews mentioned a lack of communication - again, not my experience at all). I will definitely order from them again.

I ordered one bottle of Colonel E.H. Taylor and two bottles of Traveller Blend No. 40 way back on 1/14/24. I have sent several emails and they have responded saying that the bottle of E.H. Taylor was damaged and they were sending out another one. Unfortunately they have not sent anything that I ordered and now they will not answer any of my emails. I don't have an updated tracking number and I have not received anything that I ordered. The barrel tap website is a scam and took my money and will no longer communicate with me.

Stay away. Nonexistent costumer service. After waiting for them to fulfill my order, I had to contact my CC company to cancel payment.

Placed an order over the weekend and it still has not shipped. The website says 3 business days and it has been 5 still nothing, also sent an email and no response they will take your money very quickly but getting the advertised product in the timely manner like they claim won’t happen.

I placed an order on January 7th. 15 days later it hasn't been processed. They do not respond to email nor chats. Avoid this company! UPDATE: After sending two texts (no response), two emails, two emails (no response). Only after I called them out on Trustpilot, you guessed it, I then got a response. Proceeded to tell me that one of the items I’d order was out of stock….here’s the kicker, stated they’d been trying to contact me but the phone number I entered into the email was not a complete number. STOP IT! The number I entered was indeed a complete number. Tried to clean it up by untruthfully blaming me. Of course I understand they were trying to come up with some believable tale for you who indeed read their reviews. Funny thing is if they had tried to contact me and the number was incomplete (it was not) all they had to do was revert to the info I entered when I set up my account. Both my phone number and email are shown there. No, they didn’t try to contact me and only responded after I entered the negative review. Sad sad sad, they compounded an already negative situation with falsehoods. READ AND HEED the negative reviews about THE BARREL TAP. I’d made a number of purchases successfully but when they dropped the ball they counter with untruths. They earned the 1 star review, and after their untruthful response, if I could change it to zero stars I would. Read and heed the negative reviews about this company. My last experience with them tells me that they earned every negative review that you read.

The worst customer service and delivery (or lack of) experience. My company placed an order for a client gift over a week ago and I have followed up multiple times on shipping, with someone responding each time and promising to ship asap. Several follow ups later and still no shipping confirmation or refund. Absolutely terrible.

STAY AWAY FOLKS!!!!!!!!!!!!! This website is a total scam bot set-up. Ordered a liquor, took my money ASAP..........end of story. Waited and waited and NO tracking info or order status. Never reply to the so-called email. Never answer the phone! And the chat is a bot that refers you to the email or phone number. what a set up!! So there is no way to get your money back unless you appeal to your credit card or what ever method of payment utilized. I should have researched this scam website first!!!!!!!!!!!!!!!!!!!!!!!!! Update: In reply to the lying reply from them, I have NEVER ordered from this company before and have NO account!!!! I cannot even look up my account pertaining to the one and only order I have pending now!! That is a lie! I cannot belive they are replying to a true review only hours after I posted it - BUT they will not answer my 8 emails and 4 phone calls I have been sending for weeks!!!!!!!!!! People, this is a fraud company.

I would give A 0 if I could. I paid $44 for 3 day Shipping on Dec 5th. No one replies. I called and that person lied and said “ order on his desk it will be going right out” that was a week ago. DO NOT USE THIS SITE!!!! Can’t get anyone to call or email me back.

I've had an order that went unfulfilled, was told that it was lost and they would send a replacement out. It's just been crickets over a period of 30 days, after 5 attempts and aggravations I need to make better use of my time. I missed out on the order, out a few hundred bucks. I don't write many reviews, but I feel like I've been taken by total crooks!

For the third time I specifically paid the higher price for the original "MAISON FONDEE" marked label HENNESSY 750ml. For those who can't tell the difference get The Barrel Tap's watered down NBA edition. "MAISON FONDEE has a more Robust flavor.
I pay $62.80 per bottle for delivery from "thebarreltap.com" vs. $47.40 at a retail outlet.
I AM beginning to think they really don't carry the real Hennessy as advertised.
Are there Any other true Hennessy drinkers agree to the difference is robust flavor vs. their so-called NBA/Hip Hop knockoffs ?

Made two orders so far. First order everything went very smoothly. Second order, it was the correct bourbon brand only incorrect series. Sent an email explaining problem with pictures.No response was received, called and spoke with Tim. He quickly sent a return label and refunded my money. Would Purchase from Barrel Tap again.

Fantastic packaging and very timely shipping. Order placed on 11-12-23 and delivered 11-20-23 without any issues. A customer cannot expect more from an online purchase and they have earned a second order.

Everything went very smoothly with my ordering experience, from placing the order to checking with The Barrel Tap to ensure that the order had been correctly processed. When there was an issue with something I needed to change, Tim in Customer Service immediately effected the change, and could not have been more helpful. Highly recommended.

DO NOT ORDER FROM THEM. They stole from me. 0 stars. Placed an order just under $1k. They tried to ship it one time, was returned to sender due to damaged product. They have yet to reship product. Wont answer emails, phone calls, etc. Complete SCAM.

If I could give negative stars I would. I bought a bottle of whiskey as a gift to be shipped to the west coast. I live in the Midwest. They incorrectly shipped it to me and I am unable to ship it myself because I’m not a distributor. My money is wasted because I’m not a whiskey drinker and I have no way of having it delivered. They will not return my phone calls or emails.