The Body Shop International レビュー 

Staff must be on commission or something. I have 2 local shops and staff are so overwhelmingly in your face constantly trying to sale products. Just let customers look and browse, if we need something we will ask. Obviously prices are stupid high as well, for example £14 for sleep lavender shower gel but in the sale and outlet it goes down to £4. Never buy anything full price from this shop.

i purchased 2 gift from the website they looked a reasonable present for £15 pounds each when i got them hey looked like something off cheep website you pay £5 max for they have gone down hill drastically

also look at the feed back no replies from the company

stay away they are trying to make money before they close they are selling absolute rubbish

I ordered the vitamin E cleanser on 30/10/25, a week went by and it never came and hadn't heard from any courier so I emailed to chase and was told a replacement would be sent so I "don't need to worry" and "it's all taken care of". except another week goes by and still, nothing, so I email again and am told ANOTHER replacement will be sent on 2 day delivery, which surprise surprise NEVER came and it's now 28/11/25 and I've requested a refund. The man I emailed was polite but that's literally the only "good" thing I can say, everything else has been awful and there's been no apology! Just "yep your refunds coming" oh yeah cheers for that! I'm just glad I only ordered one item, I was planning to switch all my products to bodyshop but now never going there again

Shout out to Natalie the manager at Bayshore Mall, Ottawa. She listened to my sad story of having my large Coconut Body Butter bag stolen in the store on Sunday morning. I am 75 years old and on a pension. It was a significant loss for me. Young servers weren't able to help me, but manager Natalie saw I was genuine and very upset at the loss of my daughter’s Christmas present and graciously handed me a replacement product.

Servicio muy deficiente en cuanto a su chat. Viniendo de alguien que se dedica a esto mismo (servicio al cliente) es verdaderamente mala la atención, creo que un bot lo haría mejor sino es que fue un bot quien me atendió. Merece un cero

Zero if I could
Ordered online in Canada
They shipped the wrong package but charged me with the more expensive one
Unable to talk to a « human agent » as AI answers keep coming on…was willing to keep that package but asked for a refund…for the difference in price…cannot reach nobody, or they just ignore me…it is so disgusting…

It’s actually quite sad to be writing such a negative review. I grew up loving the body shop and always loved spending pocket money as a kid on soap & lip balms but what has happened to this company!
My ordered of £100 + was delivered in a Royal Mail damaged bag! 3 products half full as they leaked everywhere, 2 missing. A replacement order was issued and promised next day delivery, 4 days later and nothing.
No updates or tracking and customer service just fob you off saying they have to email an internal team to investigate, they are doing everything to avoid refunding me…
It’s such a shame but I think my love of the body shop is done… the most unhelpful customer service team. So sad to think how fabulous this company once was….

Why do you always change or discontinue products!?
The vitamin c glow boosting moisturiser was amazing, had amazing reviews light, non greasy, gentle on sensitive skin, yet super moisturising- why change it?
The new formula is thick, greasy and gives me break outs which the old formula didn’t.

The shower gel range is the best and the only gel that does not dry out my skin especially the almond milk .Love their shampoos too and the wonderful hemp hand cream ...lasts a day.Love this ethical non cruelty company !

There is a lot of negative reviews for The Body Shop out there, people are quick to be offended these days. Our experience has been nothing but positive. We live in NZ, put an order in on the 25th of October and our package arrived on the 29th. Thank you Body Shop, will definitely order again.

Don’t expect customer service to reply to your email whatsoever. You will be completely ignored. It appears they have left the building. You won’t get help if anything goes wrong with your order or points (after the points fiasco when the company changed hands-again!)
I tried to order a new replacement copy of my membership card to no avail. I also tried to add points from my store purchase but was ignored entirely both times. Disgraceful and unacceptable. It makes me wonder if they will be shutting down.

Do not believe the NEXT DAY DELIVERY. Mine was promised but took 2 days. I waited in all day. I emailed Body Shop but they didn't bother to reply. Great customer service eh?

Everytime I go to any The Body Shop branch, I dread the amount of people/times they ask me if I need help to find anything. If you say "no thank you", they get either snappy or offended. Other times I have to be quite strong or they start filling my head with what I should buy. Most of the times I know what I want. Or I just want to enjoy my shopping, browsing.
They don't sell more, they just make me run away.

BUT, when the membership stopped for a bit, nothing was done to ease customers experience and loss of vouchers. The staff in store were condescending and lecturing, stating that an email was sent to everyone. So are they implying we customers are lying? And even if we missed the email!! Are we at school? or are we actually paying for their jobs!
I blame the company and the management, because there is obviously pressure on the staff.

Vos produits, à travers la communication faite et les emballages utilisés, paraissent assez naturels et même s ils n ont pas la qualité de bio, respectueux de l environnement. Après avoir consulté la composition de vos produits, j avoue être un peu déçue, vos produits ne sont pas à la hauteur de vos communications. Alors à l avenir donnez-vous les moyens de vos ambitions

I had a very disappointing experience at The Body Shop.
I had a skincare consultation in store and spent £94 on a personalised routine that was recommended to me by the store manager. I followed all the instructions given, including gradually introducing each product, but instead of helping, the products caused a painful breakout and inflamed my skin. I later learned from the staff this may have been a reaction to the ingredients.
I reached out to customer service via email and, after a lot of back-and-forth and eventually being ignored completely, I returned to the store (still within the 45-day return policy). At first, staff incorrectly told me I was outside the return window and had to check the policy themselves. I agreed to return and exchange some of the products, but they insisted I also return a free gift I had given away—something I wasn’t told I’d need.
The return process took nearly two hours. I was left standing in the store for long periods while the staff made repeated calls to the manager and dealt with till issues. I have fibromyalgia and am autistic, so this was physically painful and emotionally overwhelming. Although the staff member did apologise, the explanation given was simply that the tills weren’t working. In the end, I was issued a £45 refund onto a gift card, despite asking for it to go back to my original payment method. This was a refund for returned products—not a goodwill gesture—and I was offered nothing further despite the distress caused.
I’ve spent a lot of time and effort trying to resolve this, and it’s left me feeling extremely let down.
I have since filed a complaint via email and this has been ignored now for weeks.
Unfortunately the gift card can't even be used online and I don't want to risk going into the shop again.
I won’t be returning to the body shop ever again.

If I only could give zero star ;)

Be aware they are selling the expired products on a sale .
The customer service doesn’t exist.
I have bought the expired foundation that harmed my skin and contacted Customer service but no response even few months later.

This is the worst online shop selling cosmetics as the quality of products is very poor and there is no customer service!!!

The loyalty programe is still not functioning. If you buy anything you can't add the points on the till and have to contact customer service. Customer service (via chat) apologise and ask for a photo of the receipt and then say they will pass it onto the appropriate department. Weeks later the product is still not added to your account and neither are the points. This has now been going on for over 6 months. They say it's a technical error!!

Hello, BShop.

After a long absence I visited your store in Dudley to purchase an item of sentimental value. I found but with new label design. Equally good was the welcome of staff and approachability.

Better than a poplar branded shop in the mall.

Thank you

I have no issue with Body Shop products. The ones I buy are excellent. However, their customer service is abysmal. I recently placed an order on the basis that they were offering free next day delivery. I waited in all day next day and no order arrived. I texted them via Messenger and got no response - my text wasn't even opened (interestingly texting outwith their 9 - 5 hours elicited an automatic response). The following afternoon I received an email stating that Royal Mail would delivery my parcel the following afternoon - more than 72 hours after I placed my order. The Body Shop appear to operate on 72 hour, rather than 24 hour days.
I have emailed and texted again, complaining about the inconvenience and pointed out that when they accepted my order, they entered into a contract with me based on their promise of next working day delivery, but more than a week later I'm still waiting on a reply.
This actually puts me off purchasing from them in future.

Customer service has been shockingly bad these past few years.
Now it’s changed hands again and customer service has become suddenly non existent and they don’t even bother replying to emails at all!
I can’t even get a replacement clubcard sent out for my existing account. Nor can I get points added after I emailed a photo of my store receipt. Even though I’ve tried emailing and following it up three times and been ignored entirely. Anyone home?