I have a medium sized wrist and the strap did not fit. I sought a return and refund and was instead offered a discount so I could pay to have additional holes put into the strap. The discount was ‘a... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is re... もっと見る
In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model pu... もっと見る
I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international. My last purchase arrived empty. The package had been opened, an... もっと見る
企業情報
当該企業による記述
We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.
連絡先
27 Old Gloucester St, Holborn, WC1N 3AX, London, 英国
- info@thebridgewatches.com
- thebridgewatches.com
4.5
優良
162件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service responded quickly when…
Customer service responded quickly when I received an Apple Watch strap that did not include the lugs needed to attach the strap to my watch. They quickly sent out a replacement and included an extra strap as compensation for my trouble. Everyone makes mistakes but not all work hard to rectify them to the satisfaction of the customer.
2024年11月28日
自発的なレビュー
As Advertised!
The bands are as advertised and look fantastic with the Apple Watch.
2024年12月3日
自発的なレビュー
Henley Band
Very nice product and great customer service. Worth the purchase. Highly recommended.
2024年11月27日
自発的なレビュー
Love the product
Delivery was a bit delayed but the way they dealt with that was excellent and very personal
Love the product
2024年11月20日
自発的なレビュー
Awesome products and service.
Great selection of products. I ordered 3 straps but wanted to order many more. Customer service was great and they followed up immediately on questions. Wonderful company to deal with.
2024年11月18日
自発的なレビュー
Customer Service 2nd to None!!
I had a slight issue with the strap and the customer service department worked with me to fully rectify my concern. Can't speak highly enough about their service!
2024年11月18日
自発的なレビュー
Amazing customer service
Amazing customer service.
I had to change my delivering address and they jumped in it. The reason I was so surprised is because it was an Instagram purchase.
2024年11月17日
自発的なレビュー
Customer Service very good at responding to issues
I have bought several watch straps from Bridge which I have been super happy with. That said I have had a couple of issues with parts failing. Where they have excelled themselves is sorting the issues quickly and efficiently. The customer services team have super been responsive.
I would have no hesitation in adding more straps to my small collection.
2024年11月15日
自発的なレビュー
Stylish and comfortable
Great strap and very stylish. Worthy of all the great compliments that I receive when wearing it.
2024年10月17日
自発的なレビュー
Out of stock so been refunded
Edited 18/10: unfortunately the product I ordered proved to be out of stock. I have been kindly refunded. Customer service response is via email so took a little longer than I would have liked to identify and remediate the issue but in the end all sorted.
2024年10月9日
自発的なレビュー
The Bridge | Watch Straps からの回答
Hi Ted, sincere apologies for this. This is certainly not the experience we are striving for! We have privately requested more information from you to identify your order better and ensure we get this fixed asap. Thank you for your patience and understanding.
Ordered a strap but is not right for my…
Ordered a strap but is not right for my watch, I have tried e mail to organise a return but no response. No contact numbers to call and speak to anyone. Hopefully this will prompt a response! Got a reply to say sorry but no follow up to arrange return will have to contact card company to get a refund. I have e mailed you with details for the return and refund
2024年10月1日
自発的なレビュー
The Bridge | Watch Straps からの回答
Dear Martin,
Thank you for your review. We’re sorry to hear that the strap you ordered isn’t the right fit and that you’ve had trouble reaching us. This is not the level of service we strive to provide.
Please know that we’ll be in touch with you shortly to organize the return and make this right. We truly appreciate your patience and understanding as we work to improve our communication process.
Thank you for bringing this to our attention, and we look forward to resolving this for you soon.
Edit 15/10: Martin, we requested details from you via Trustpilot so that we can contact you. This is done via a Trustpilot request and not a direct message. We have not had anything back from you. So we cannot contact you. Please send us your email and order number.
Best regards,
The Bridge
AMAZING CUSTOMER SERVICE!
AMAZING CUSTOMER SERVICE!
My strap arrived here in the US with a flaw. I contacted The Bridge and they told me to return it for a replacement band. In a week or two I received a new band that is flawless. They refunded me my shipping costs to return the strap. The best part was the IMMEDIATE and polite response via email that kept me reassured that they were taking care of me as a customer. You can trust this company. Well done Bridge!
2024年9月29日
自発的なレビュー
I purchased the Henley strap
I purchased the Henley strap. The construction is exceptionally comfortable and looks very sharp. I am waiting on my Vienna strap now!
2024年8月8日
自発的なレビュー
Great Servive, excellent quality
I had a few issues with the delivery but the team went out of their way to help. I’m really pleased with the Henley Strap. Great quality and really stylish.
I will definitely order from The Bridge again
2024年8月20日
自発的なレビュー
Excellent!
Excellent customer service and great quality watch straps- can’t ask for more!
2024年8月5日
自発的なレビュー
The team at The Bridge is incredible
The team at The Bridge is incredible. After a small snafu, they got back to me the same day and fixed the problem immediately. I’m very happy with the customer service, and I’ll not hesitate to order another band very soon. Thank you for showing what a great customer service really is!
2024年7月22日
自発的なレビュー
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