Quickly after ordering I was informed unfortunately my item was not in stock. I was offered a similar item or a refund. This was swiftly done over the phone by a very apologetic member of the staff. I... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... もっと見る
Such a great shop to visit, with a good online shopping selection too. Very well packaged delivery and timely too. Extremely pleased with my products and a seamless service throughout. Even receiv... もっと見る
企業が回答しました
Excellent service. Quick delivery. I use these for sitting my garden plant pots on.
企業情報
当該企業による記述
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
連絡先
Digbeth Street, GL54 1BN, Stow-on-the-Wold, 英国
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
優良
253件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered the Wrendale Coronation Mug
Ordered the Wrendale Coronation Mug. Lovely design exactly the same in real life as pictured on web page. Arrived super quickly in ‘bombproof’ packaging. Would have no hesitation in ordering from The Crock again
2023年4月26日
The Crock Ltd からの回答
Thank you, hope you managed to get through the bomb proof packaging as we did not want your mug to get broken!
The Crock Ltd からの回答
Dear John
thank you so much for your review, and delighted your goods got up to Scotland nice and quickly
Kind regards
Clare
Coronation china
I like the feel of bone china and the unfussy classic design. The package arrived as scheduled and the items were well protected.
2023年4月6日
The Crock Ltd からの回答
Dear Susan
Many thanks for your review, really please you were happy with the design of the mugs and they arrived on time and well packaged
Regards
Clare
The Crock Ltd からの回答
Dear Christine
Many thanks for your review, delighted you were happy with our service
Kind regards
Clare
First time on line
We always visit this shop when we are in the Cotswolds for long weekends. With its vast range of household products it is always a pleasure to have a look around when we stop off for lunch in Stow. This time we shopped on line for the first time has we wanted to purchase two new kitchen knives and have no plans to visit Stow in the next few months. When we contacted the Crock shop to enquire if they had the items in stock, they could not have been more helpful, found the requested items, explained how to use their website and even phoned to tell us it all went through ok.
2023年3月4日
The Crock Ltd からの回答
Dear Robert
Many thanks for your review, its a shame you could not get to Stow but delighted you called and we were able to help you get your order sorted.
Hope to see you back in the shop soon
Kind regards
Clare
The Crock Ltd からの回答
Dear Paul
Many thanks for your review, and delighted you were pleased with your purchase
Kind regards
Clare
Quick delivery and personal
Quick delivery. And a packet of haribo and personal thank you message made it for me. Thank you
2023年2月23日
The Crock Ltd からの回答
Dear Amelia
Thank you so much for your review, we appricate all orders we recieve and always like to thank our customers.
Thank you again and hope you enjoyed the Haribos:))
Warmest wishes
Clare
The Crock Ltd からの回答
Dear Michelle
many thanks for your amazing review, and so happy you got your order so quickly
Kind regards
Clare
Excellent customer service
Brilliant customer service........I emailed The Crock Ltd as after about 10 days I hadn’t received my goods. I got a prompt email back apologising and offering me free replacements as I was a new customer. It transpired that Royal Mail had delivered them to my neighbour who brought my parcel down to me the day before the replacements arrived!!
2023年2月26日
The Crock Ltd からの回答
Dear Liz
Many thanks for your review, what a nightmare we had with these euro scrubbies, but delighted you receievd your order and that the first order was found, we try to get orders out same day but then its in the hands of the post, which sometimes lets us down.
However we are just delighted we managed to get everything sorted for you
Kindest regards
Clare
The Crock Ltd からの回答
Dear Mr Guppy
Many thanks for your review, delighted you were satisfied with your order
Kindest regards
Clare
Email enquiry answered promptly
Email enquiry answered promptly. Ordered attended to promptly. Received my pans promptly. Happy bunny
2023年2月14日
The Crock Ltd からの回答
Dear Happy Bunny :)
Thank you for your review, we are so pleased we maneged to help you with your pans and you recieved them promptly
Thanks again
Clare
Excellent Customer Service
2023年2月1日
The Crock Ltd からの回答
Dear Anita
Many thanks for your review, we do try to give the best customer service we can
Kind regards
Clare
The item we ordered was delivered in…
The item we ordered was delivered in two days. It was well packed so no damage to same will use THE CROCK again.
2023年1月31日
The Crock Ltd からの回答
Dear Peter
many thanks for your review, we aim to get orders out same day and try to pack goods as well as possible.
thanks again
Clare
Our visit just got better and better !!!
Our visit just got better and better !!! It’s been a while since I have been anything like this impressed with a shop, let alone a cooking/homeware/hardware shop, there was even a man cave of full of goodies downstairs. So refreshing to find owners that take such enormous pride and knowledge in their product range. It’s always nice to support local businesses but in this case it made no sense to go online, we bought a stunning Robert Welch knife set and Emma Bridgewater Crockery + man cave goodies for me ☺️ at equivalent or cheaper than anywhere online with the benefit of feeling the quality and ergonomics of the product with great advice and a freebie complementary gift with the knives….. Thank you !!!
2023年2月5日
自発的なレビュー
The Crock Ltd からの回答
Dear Jeremy
Wow :)) thank you for such a lovely, detailed review, so pleased you loved the man’s cave, we sometimes do lose man down there for ages!
Hope you are enjoying your Robert Welch knives and have only manged to cut what you should be cutting and not fingers!!!!!!
Were always getting new items in (including the man’s cave) so hope to see you again soon.
thank you again
Warmest wishes
Clare
The Crock Ltd からの回答
Dear Jeff
Many thanks for your great review and pleased you were happy with your goods
Kind regards
Clare
I had a problem with one item so called…
I had a problem with one item so called to explain no problem another one was going to be put in the post that day very positive and very good customer care
Thank you have been in the shop many many times when visiting but it was even easier by post always find what you want thank you
2023年1月11日
The Crock Ltd からの回答
Many thanks for your review, we are again sorry you had a issue with one of our products, but delighted we managed to rectify this and get another one out to you.
Hope to see you again soon in the shop
Kind regards
Clare
The Crock Ltd からの回答
Dear Pat
Many thanks for your review, we do aim to get orders out same day
Kind regards
Clare
The Crock Ltd からの回答
Dear Robert
Many thanks for your review, we appricate your order and feed back, be it a small or large order.
Thanks again for a great review.
Clare
Easy booking on Website and really…
Easy booking on Website and really efficient and timely delivery - Thank you
2022年12月19日
The Crock Ltd からの回答
Dear Charles
Many thanks for your review, I am so pleased you found our website easy to order from and we do try and get orders out on the same day.
thanks again
Clare
The Crock Ltd からの回答
Dear Rob
many thanks for your review, we try to pack everything as well as possible, glad it arrived quickly
Kind regards
Clare
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。