The Dice Dungeon レビュー 

409
•
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have made multiple purchases from Dice Dungeon over the past year or so, each time Ben has been wonderful and very helpful, all packages were delivered within the delivery timeframe and all items we... もっと見る

5つ星のうち5の評価

Brilliant service from Ben @ Dice Dungeon. Purchased from here several times, always the best quality, packed safely, and shipped quickly. Always a pleasure to deal with. You can tell that they're pur... もっと見る

5つ星のうち5の評価

Great shop and always go above and beyond for their customers. Have bought multiples times from Dice Dungeon and I would highly recommend to anyone else! Even better, they sell pokemon tcg at rrp 👀

5つ星のうち5の評価

I have purchased from Dice Dungeon a few times and products are always well packaged and received quickly. Customer service is top notch too. Very happy with my orders and highly recommend.

4.6

優良

TrustScore 5段階評価の4.5

409件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 25%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(409)

過去12か月のレビュー数: 70件

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5つ星のうち5の評価

Easy to find the item I wanted to…

Easy to find the item I wanted to purchase, simple to buy it online and it was delivered with Royal Mail which made it secure and convenient, I was even able to change the delivery date to suit me. Item arrived in good condition and is of good quality.

2025年6月2日
5つ星のうち4の評価

It's an easy website to use

It's an easy website to use, has a good selection of dice and other products and delivery was prompt and well handled.
Would be better if stock was displayed slightly more obvious, I clicked on a couple items just to see on the page it was out of stock

2025年5月25日
5つ星のうち5の評価

Beautiful leather bag

Beautiful leather bag - my partner absolutely loved it. So many compartments for everything. It's obvious that a lot of thought went into this design.

2025年4月23日
5つ星のうち5の評価

Pokemon Review

Bought some Pokémon from Dice Dungeon recently and couldn’t recommend enough! Great communication, fast delivery and excellent packaging. Thank you again!

2025年5月9日
自発的なレビュー
5つ星のうち5の評価

Great Value for Money

Great value for money. The dice arrived on time and in a really nice tin. The quality of the dice was superb and all for an extremely reasonable price when compared to a lot of other suppliers out there. Really impressed and will definitely use Dice Dungeon again in the future.

2025年4月28日
5つ星のうち5の評価

Great company

Great company, ordered a number of items now.

Due to ordering from them in the past i received an invite to order a product without having to battle the scalpers!

Everything I've ordered so far has come nicely packaged, with no damage on the product.

Will use again thanks, Loz

2025年5月7日
自発的なレビュー
5つ星のうち1の評価

Parcel held by Royal Mail for lack of…

Parcel held by Royal Mail for lack of payment for postage from the sender. Appalling lack of professionalism and can see from other reviews that i'm not the first to experience this with them.

Funny response, you (Ben Wilson) literally emailed a copy paste of a message you sent as a reply on this site to another customer with the same issue.

2025年5月3日
自発的なレビュー
The Dice Dungeon ロゴ

The Dice Dungeon からの回答

Good evening,

Thanks for the review.

As outlined in our email this was a fault of the 3rd party shipper, not with ourselves as they weighed the package incorrectly.

You sent us an email on Saturday 3rd April (a non working bank holiday weekend) which the business replied to you on the Sunday (also a non working day) advising that we were more than happy to refund you for the surchage you were asked to pay.

We pride ourselves on our customer service (as seen on our other reviews, which are overwhelmigly positive) and will always do our best to resolve the customers issues on the rare occasion where something has gone astray.

If you require any further assistance do not hesitate to contact us.

5つ星のうち1の評価

Poor customer service, poor quality control, replacement set incomplete.

Sadly cant recommend. The box the dice came in is nice and good as a display but that's where the good stuff ends.

My dice came with several manufacturing errors, including missing special symbols and a color completely different from what's depicted on the website. When I contacted their support, I was swiftly dismissed and told that they weren't aware of any issues. Only later, when more people complained, did they agree to send a replacement.

Issue here are the replacements only fix the missing special symbols, the color is still way off from what gets promoted on their website. It's closer but still off.

They also only replaced the 7 main dice and not the big, special one, that came with the set, so I basically have a full set of wrong dice and a set of slightly less wrong dice without a matching centerpiece.

So yeah, poor customer service, poor quality control and poor overall product, especially for the rather steep price point. The dice feel like some basic ones I bought for like 10 bucks, and not like a $70 set of collectors dice.

2025年1月26日
自発的なレビュー
5つ星のうち1の評価

Absolutely horrible. Cant deliver or read.

Absolutely horrible service from these people. I ordered a set of dice for Christmas for my daughter, website said they would be fully launched and shipping by September. I ordered it and only one set showed up. I emailed and they told me its a "pre-order". And I pointed out the website, and their solution was just change the website and "thats too bad".

When it finally came time to shipping the second set SIX MONTHS LATER. I sent them my corrected mailing address, which they INCORRECTLY printed on the shipping label and then when it wasnt delivered they blamed me. They are innocent even though the picture of the label shows the wrong information. I provided verification of my address from the county engineer, the post master, and even showed other mail with the address I provided being delivered YET somehow they are all wrong and these dingles wanted to extort me another 15£ to resend it after THEY made the mistake.

Right from the start, their first response to any issue is cancel the order and refund it. At least 6 times they attempted to cancel the order to avoid actually providing the product I ordered. Today they cancelled the order AFTER i told them to send me the invoice for the rest of the money they want to swindle me out of.

Amazing how EVERYONE else can send me mail without a problem, but these guys print it wrong on the label and thats MY fault. Zero accountability. Zero attempt to rectify. You made the mistake, you pay for correcting it, not pass your responsibility onto the customer because you cant read.

2025年4月29日
自発的なレビュー

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