I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... もっと見る
Original order placed August 27th. Delivery still not received as of September 5th. There is no phone number for customer service just an email- 3 times I requested information on delivery twice I... もっと見る
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... もっと見る
企業情報
当該企業による記述
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
連絡先
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, 英国
- Support@theecig.co.uk
- theecig.co.uk
3.3
まあまあ
1172件のレビュー
顧客にレビューを依頼しています
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Appalling customer support
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option and no response to any of them.
Update. The items that were in stock did eventually turn about 10 days after the order was placed and I received a refund for the items that didn't arrive. Wish there was a phone number in the contacts as I would use them again as they stock my favourite brand.
2025年11月10日
自発的なレビュー
ORDER INCOMPLETE NO CUSTOMER SERVICE
Placed an order for two flavours, only one arrived.
I contacted customer support via email with a photo of the package with only one flavour.
I’m extremely disappointed, I’ve not had a reply to my email which was over a week ago. This is really poor customer service.
I have even been in one of your shops, but they were unwilling to help.
Total disappointment, look else where if buying online.
2025年11月6日
Made an order last Wednesday and still…
Made an order last Wednesday and still not received it. Have sent 3 emails this week and made a call today and was promised I'd get a call back and still heard nothing. I'm actually appalled by how I've been treated
2025年11月5日
every time i order some thing it is out…
every time i order some thing it is out of stock no alternitive given or recomended
2025年11月2日
Great price, great service
2025年9月19日
自発的なレビュー
Easy to order ,aGood Service and Valuerrived on time ,well…
Easy to order ,arrived on time ,well packaged ,will definitely order from you again .Happy with price's as well ,very competitive !!.
2025年9月11日
自発的なレビュー
Great service
Great service, fast delivery. Good products, will be ordering again. Highly recommend. Thank you!
2025年9月5日
自発的なレビュー
Good reliable service
Good reliable service
Great quality products
Amazing flavour quality
2025年8月18日
自発的なレビュー
Awful customer service and attention to detail
I ordered 2 x 100ml bottles and nic shots on 6th August totalling nearly £40 and they sent 8 cheap nic salts worth £16.
When queried they said they would refund postage and that they had sent the original order again on the 12th August and would be with me within 3-5 days and also asked me to send back the other liquids but wouldn’t pay for a label so I have to pay. Cheeky
I followed up the order and refund today and they have turned round and said we will send tomorrow! It’s 8 days since I was told it was on its way. Joke.
2025年8月6日
Was not happy with my juice has I…
Was not happy with my juice has I ordered tutti fruiti and got mentol instead not happy .
2025年8月16日
自発的なレビュー
Efficient sales and service
Efficient sales and service. Prompt delivery with regular updates and information.
2025年8月5日
Would like to buy 100ml crystal mad…
Would like to buy 100ml crystal mad blue can you let me know when you have more of it in stock please
2025年8月4日
The first thing is that the company…
The first thing is that the company emailed me to let me know that the product was back in stock. Secondly, the price is very competitive and the turnaround is excellent. I will do business with this company as long as they stock my product.
2025年8月7日
自発的なレビュー
Excellent customer service and products. Fast delivery.
Excellent customer service and fast delivery. Great choice of quality products. Dojo Blast 10k Fizzy Cherry is excellent flavour. Highly recommend. Thank you.
2025年7月15日
自発的なレビュー
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