I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... もっと見る
Original order placed August 27th. Delivery still not received as of September 5th. There is no phone number for customer service just an email- 3 times I requested information on delivery twice I... もっと見る
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... もっと見る
企業情報
当該企業による記述
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
連絡先
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, 英国
- Support@theecig.co.uk
- theecig.co.uk
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100/10
Easy to order, always delivered quickly sometimes throw in some freebies, great service!
Last time I order from here
Order oil on the 5th of October and it's now the 21st and the order is still not here. I've emailed and not had any kind of response . The best of it is I ordered something from American on the same day and that arrived 5 day's ago
I am still waiting to hear back from my…
I am still waiting to hear back from my emails. Only 2 items arrived and they are faulty.
Order not received.
I haven't received my order and have emailed them without receiving any feedback.
Missing items
Ordered 2nd September 2024. The part of the order that did arrive was over a week late and we are still missing 9 bottles of liquid, I've contacted the support email and Instagram page multiple times and received no response or refund. Don't waste your time or money.
Same as alot of others recently
Same as alot of others recently, order cancelled with no communication despite numerous attempts by me to get an answer. Paid extra for 1-3 days delivery and no email or call, just a refund. Terrible terrible service.
I have still only received 3 bottles…
I have still only received 3 bottles from my order. 5 still haven't arrived, I received an apology email last week and a 5% discount of my next order. I would really just like this order. It was placed on the 7th sept And it's now the 16th. This is really not good enough.
Update......it is now the 5th October, order was put in a month ago. Still not received my other 5 bottles, Shop isn't tracking my items. Sent email to ecig store with no response, no refund, no communication at all !!!!!
Have not received order,sent two emails…
Have not received order,sent two emails to support team and no response
Terrible service, order not received.
Ordered a week ago and paid extra for 2-3 working day delivery, 5 working days have passed and I still don't have my order. I emailed support on the 4th working day asking where my order is and I haven't had a response.
And now you have the ordacity to ask me for a review. Well your service is terrible. I'll be using a different supplier in the future.
Ordered 8 days ago
Ordered 8 days ago, said 1-3 days delivery, not received items, emailed company 3 times as there is no phone number but not had no reply!
Never using again
Ordered a week ago on a 1-3 day delivery, haven’t had the ordered, emailed my query, haven’t been answered & tracking info hasn’t even been dispatched.
Never using again
Money taken and no product arried
No items received after making order and no responses to contact
Payments taken and paid extra for next day delivery. No items have been dispatched, let alone sent out and received.
Sent several emails and contacted via contact forms with no reply and when going into store no one there can help advising they are a separate entity.
Literally have no way of resolving this other then going through the bank to get charge back. Terrible customer service, would not recommend
Product not posted
Product not posted, sent an email, no reply. Been great upto now, hope everything's OK.
Didn't get what I asked for and they…
Didn't get what I asked for and they don't reply to emails. Very ignorant
Always happy with my product s
Good value for money and fast delivery.
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