The Finest Fudge Co. レビュー 

The Finest Fudge Co. からの回答

2026年1月26日

Hi Michelle! Thank you so much for your review - this means so much to us, we are so happy you're all enjoying it!!🥰

The Finest Fudge Co. からの回答

2026年1月5日

Hi Star,

Thank you for taking the time to share your feedback. I’m genuinely very sorry to hear about your experience and for the distress this has caused, particularly regarding your sister. That is certainly not something we would ever want or expect, and I completely understand how upsetting this must have been.

All of our fudges are made using food-grade ingredients and flavourings, and they are tasted internally before being sold. That said, we fully appreciate that flavour is subjective, and we’re very sorry that several of the flavours did not meet your expectations.

Regarding your sister’s asthma, while none of our ingredients are known to cause airway closure, we would always advise anyone with allergies, asthma, or sensitivities to avoid consuming anything that feels too strong or causes discomfort. Her health and safety are, of course, the priority.

We’re really sorry that this order, and your previous Halloween order, disappointed you, especially as you’ve previously enjoyed our dulce de leche flavour. That’s never the experience we want our customers to have.

Please could you let us know your order number so we can look into this properly and see how best we can resolve this for you.

Kind regards,

Lara 🍬

The Finest Fudge Co. からの回答

2026年1月5日

Hi! Thank you so much for the feedback... the daim fudge is my favourite too! 😉🍬

Warm Wishes,
Lara 💕

The Finest Fudge Co. からの回答

2025年12月8日

Hi there,

I’m truly very sorry to read about your experience, and I completely understand why you’re feeling frustrated. This is absolutely not the standard we aim to deliver, and I’m really sorry that we’ve let you down, especially with this being a birthday gift.

To clarify a couple of things... our Clitheroe site isn’t a retail shop, it is where our kitchen is based... which is why we can’t offer walk-ins. But I do understand how disappointing that must have felt when you live so close. We’re a small team and still working on improving how clearly we communicate that to avoid situations like this in the future.

Regarding your order, it’s clear that our communication fell short. You should never have been left waiting for replies, and I apologise sincerely for the delay in both your delivery and our response time. The routing issue through Preston is a courier error, not something we control, but it’s still our responsibility to make sure you’re kept updated... and in this case, we didn’t do that well enough.

Just to reassure you, I’m Lara, & I personally handle all customer communications. I’m genuinely sorry that my replies came across as impersonal, that certainly wasn’t my intention.

I would really appreciate the chance to put this right for you. If you’re open to it, please contact me directly at help@thefinestfudgeco.co.uk, and I’ll make sure everything is resolved promptly.

Thank you for taking the time to share your feedback, we’ll be using it to improve.

Warm regards,
Lara 🍬

The Finest Fudge Co. からの回答

2025年12月8日

Hi there Dawn,

I’m really sorry to read this, and I completely understand your frustration.
Waiting over two weeks with no updates, and then not receiving a reply when you reached out, is absolutely not the experience we want for our customers, and I sincerely apologise.

It’s clear that something has gone wrong with the dispatch of your order & with our communication, and I’m truly sorry this has affected your gift and caused you so much inconvenience.

I’d really like to resolve this for you straight away. If you could please contact me directly at help@thefinestfudgeco.co.uk with your order number, I will personally make sure your refund is processed immediately.

Thank you for bringing this to our attention, and again, I’m very sorry for the poor experience you’ve had.

Warm regards,
Lara

The Finest Fudge Co. からの回答

2025年12月8日 に更新

Hi Lucy,

I’m so sorry to hear about your experience, and I completely understand your frustration. You should never have been left waiting for the second part of your order or for updates, that’s not the level of service we want for any of our customers, and I sincerely apologise.

It sounds like something has clearly gone wrong with the fulfilment of your order, and I’d really like to resolve this for you straight away. Please contact me directly at help@thefinestfudgeco.co.uk with your order number, and I will personally make sure the missing items are either sent immediately or that a full refund is processed... whichever you prefer.

Thank you for bringing this to our attention, and again, I’m genuinely sorry for the inconvenience caused.

Warm regards,
Lara

The Finest Fudge Co. からの回答

2025年11月18日 に更新

Hi Carl, we’re really sorry to hear about your experience and completely understand your frustration. This time of year is the most wonderful, but also our busiest, and unfortunately that can lead to delays, which we know is disappointing.

Your experience on the live is absolutely not how we want anyone to feel, and we’re truly sorry it came across that way. We’re looking into this internally to make sure it doesn’t happen again.

Please be assured we’re investigating your order today and will make sure it gets sorted as quickly as possible. Thank you for bringing this to our attention, and again, we’re so sorry for the inconvenience caused.

- Lara 🍬

The Finest Fudge Co. からの回答

2025年11月18日

Hi there, thank you so much for taking the time to share your feedback & for being such a loyal customer. We’re really glad to hear you love the fudge, but we’re truly sorry about the delay with your last delivery and the lack of communication from us. That’s not the experience we want anyone to have.

This time of year is incredibly busy for us and our couriers, but we completely understand that clear communication would have made things much easier, and we’re working on improving this going forward.

We really appreciate you sticking with us despite the hiccup, and we hope we can restore your confidence in us next time. If there’s ever anything you need, we’re always here to help.

- Lara 🍬

The Finest Fudge Co. からの回答

2025年11月18日

Hi Ste, thank you for taking the time to share this, and I’m truly sorry for the disappointment and inconvenience you experienced. Your order arriving late (especially when it was for a birthday) is the last thing we’d ever want, and I completely understand how frustrating that must have been.

I’m also really sorry that you didn’t receive an update after reaching out. That’s not the level of communication we aim to provide, and we’re reviewing this to make sure it doesn’t happen again.

We genuinely appreciate the feedback, and we’re committed to improving. If you’d ever consider giving us another chance in the future, we’d love the opportunity to make it right contact us here help@thefinestfudgeco.co.uk 💌

- Lara 🍬

The Finest Fudge Co. からの回答

2025年11月18日

Hi Mark, thank you for sharing your experience & I’m so sorry for the worry and frustration this has caused. This definitely isn’t the level of service we want our customers to feel they’re receiving.

We’re currently working through a very busy period, and while that doesn’t excuse the delay, I completely understand how disappointing it is to be left unsure about your order.

Thank you for your patience, and again, I’m truly sorry for the inconvenience caused. If you need anything else in the meantime, we’re here to help help@thefinestfudgeco.co.uk 💌

- Lara 🍬

The Finest Fudge Co. からの回答

2025年11月18日

Hi - thank you again for letting us know. Your feedback helps us improve, and we truly appreciate it.

- Lara🍬

The Finest Fudge Co. からの回答

2025年11月18日

Hi, thank you so much for sharing your thoughts, we really appreciate it. We’re so sorry your fudge experience didn’t hit the mark.

Your feedback on each flavour is helpful, & I’ll personally make sure the team sees it so we can review and improve. Thank you again for taking the time to let us know... it really helps us do better!

- Lara 🍬

The Finest Fudge Co. からの回答

2025年10月31日

Hi Isla, I’m so sorry to hear this hasn’t been the experience you were hoping for. We never want any of our customers to feel misled, and I truly appreciate you sharing your feedback. 💛

Just so I can better understand what happened, could you please confirm if your order was placed via TikTok or our website? You’re also very welcome to reach out to us directly at help@thefinestfudgeco.co.uk so we can look into this further and make things right.

- Lara

The Finest Fudge Co. からの回答

2025年10月31日

Hi Graham, thank you so so much for this feedback it really means the world! We are incredibly happy you have enjoyed the fudge and look forward to hearing your feedback again soon! 🥰

The Finest Fudge Co. からの回答

2025年10月31日

Ahh thank you so much for this lovely review! 🥰 We’re so happy to hear how much you’re enjoying the fudge, it truly means the world to our little team. Love that you keep it in an airtight container too, that’s the perfect way to keep it fresh and soft! 💛

Thanks again for your support (and sorry to your bank account 😅)!

- Lara 🍬

The Finest Fudge Co. からの回答

2025年10月31日

Hi Hollie, I’m so sorry to hear this, I completely understand how frustrating it must be to have your order delayed, especially when it was for a special occasion. 💛 This definitely isn’t the experience we want for our customers.

Please could you email us at help@thefinestfudgeco.co.uk with your order details so we can look into this right away and get it sorted for you? We’ll do everything we can to make it right.

- Lara 🍬

Thank you for bringing this to our attention, and again, I’m really sorry for the inconvenience this has caused.

The Finest Fudge Co. からの回答

2025年10月17日

Hi Ted! We are so sorry this has been your experience with us so far. Please feel free to email us with your order number so we can send you the correct fudge promptly :) help@thefinestfudgeco.co.uk 💌

The Finest Fudge Co. からの回答

2025年10月8日

thank you so much we really appreciate it x

The Finest Fudge Co. からの回答

2025年10月1日

Hi there, I’m truly so sorry to read your message — and even more sorry to hear that you feel this way about your order. I completely understand how upsetting this must have been for you.

I do, however, want to reassure you that the suggestion our products are not fresh or may have been returned is a completely untrue accusation. We take huge pride in everything we make, and I can promise you that all of our fudge is handmade in small batches, always 100% fresh, and never, ever resold once dispatched.

I’m deeply apologetic that your order arrived in broken pieces — that is not the experience we want for any of our customers. Please know we are more than happy to put this right for you, whether that’s by sending you a fresh replacement or issuing a refund once you have sent the product back to us.

We are a small business, and every customer matters greatly to us. I’d love the chance to restore your trust if you’d allow me to.

Thanks,
Lara 🍬

The Finest Fudge Co. からの回答

2025年10月1日

Hi there,

Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience has been frustrating — that’s never our intention, and we truly want to make things right.

I can assure you that we take every refund and return seriously. All of our products are handmade, fresh, and we aim to provide excellent service, so it’s upsetting to hear that communication hasn’t been as smooth as it should be. Please reach out to us directly with your proof of postage and order details, and we’ll make sure your refund is processed as quickly as possible.

We really appreciate your patience and the chance to put this right 💛