Long shipping time, over one week to even get a tracking number, and the tracking number is just generated, not in transit. order was placed: Thu, Nov 17, 6:36 PM item was delivered i... ãã£ãšèŠã
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I purchased a mug, which came in the expected time frame and well packaged. Now that I can see the mug in person, it seems to be a quality product. For those unaware, the USPO has been slowed by d... ãã£ãšèŠã
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I unknowingly ordered the same item twice by mistake. I would have received and paid for both Except Monsterry reached out to me to see if I wanted both orders or if one was done on accident. How m... ãã£ãšèŠã
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Read the mixed reviews and was a little doubtful but other than shipping going past Christmas (which I suspected may happen anyhow) I am really pleased. Good price and email contact. Shipping... ãã£ãšèŠã
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Thegiftio is the one stop shop for unique, creative goods and gifts. You can call it home to thousands of special, extraordinary items, from personalized print on demand products to the ingenious handcrafted creations.
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41 Flatbush Avenue, Floor 1, PMB 803, Brooklyn, NY 11217, US, 11217, Newyork, ç±³åœ
- +1 (866) 785-0996
- sales@thegiftio.com
- thegiftio.com
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Still have not received anything
Update 2: 8/24/23
Finally, I received a tracking number after writing the previous review. I will update from one star to 2 stars for that at least. I will update again once and if I receive my purchase.
Update 1: Still have not received anything. No tracking number, nothing. Left 2 messages via phone call, nothing. Just sent an email as well. And please donât put you donât have an order with my name. Because itâs under Adryeannea. And I will gladly post the order successfully placed photos.
2023幎8æ16æ¥
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thegiftio.com ããã®åç
Hi Adryennea Corley,
Thanks for sharing your feedback. Weâre sorry your experience didnât match your expectations. We would love to make things right if you give us another chance. Please reach out to us to discuss how we can make this right.
Defection on shirt
Ordered 2 shirts. One was ok,the other has the lettering peeling off. Never worn. Contacted them,received an email in response that ticket was opened. Nothing since. Uncertain of exactly date but several weeks ago. Also unable to track order.
2023幎5æ30æ¥
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thegiftio.com ããã®åç
Hi Mary
Iâm sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
Unfortunately, we can not find your order number with your name, Please feel free to reach out via email at support@thegiftio.com.
Weâre committed to providing excellent customer service and are looking forward to hearing from you!
I placed my order over 3 weeks ago andâŠ
I placed my order over 3 weeks ago and just sent my 2nd request for my order status with no answer obviously being ignored.
I wouldnt recommend ordering anything because you have no idea when or if it will be sent. Once you've paid they really dont value their customers
2023幎6æ16æ¥
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I WOULD LIKE A REFUND
I placed an order on May 30th. Finally received tracking number on June 8. The tracking info states that a label was created but that USPS does not have the actual package yet. I gave it a couple more days and requested an update. I was told that the product had shipped even though USPS still says that they haven't received it. I've been asking for updated information and a reason why the product hasn't been shipped. I've received an apology but nothing has changed. I'm now in the process of requesting the cancellation of the order and a refund. I have a feeling that I'm out almost $100...
UPDATE: The company finally responded and provided updated tracking info. I received the product 3 days later and it was perfect! The company also provided a 15% discount if I choose to order from them again. So while I was not thrilled with the length of time it took to get a satisfactory response and my product, I am very pleased with the overall outcome. Changing my review to 4 stars.
2023幎5æ29æ¥
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thegiftio.com ããã®åç
Hi Lauren
We apologize for the delay in shipping your order and any inconvenience this has caused. We understand that you were expecting to receive your order as soon as possible.
Your reviews are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally.
We hope to welcome you back again soon!
SCAM COMPANY STEALSâŠ
This is a SCAM COMPANY that STEALS artists' designs from other print on demand websites and sells them as their own. Do NOT buy from them. SHUT THIS WEBSITE DOWN!! REPORT ALL STOLEN DESIGNS!!
RE: In regards to you responding to this message, I HAVE emailed you several times about your company stealing designs from other print on demand sites and all you do is remove them from the website. There is NOWHERE on your site for artists to upload THEIR designs. Why? Because all designs are STOLEN. This is COPYRIGHT INFRINGEMENT and your website can be taken down for this! STOP STEALING DESIGNS AND MONEY FROM THE TRUE ARTISTS!! SCAM COMPANY!!!!!!!!!
2023幎5æ17æ¥
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thegiftio.com ããã®åç
Hi Kim Amos,
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We recently received a message from you stating that our website is utilizing designs that have been taken from other print-on-demand websites. We take such accusations very seriously and we genuinely want to address this matter promptly and appropriately.
â
However, in order for us to investigate the issue thoroughly, we kindly request your assistance in providing us with more specific information.
Please do not hesitate to reach out to us via sales@thegiftio.com.
Thank you for bringing this matter to our attention, and we look forward to your prompt response.
Best regards,
Just received a great tshirt
Just received a great tshirt. I placed my order, then my heart sunk after reading a bunch of bad reviews, but no worries. Recieved my item just over 2 weeks after placing order. There seems to be no real tracking setup here, but you can read the ETA time guide and it makes sense depending on item and destination location. I would order again.
2023幎5æ15æ¥
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thegiftio.com ããã®åç
Hi Brendan Kenty
Itâs an honor that you decided to give us a try and we are so pleased to hear that weâve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. We look forward to seeing you again soon.
Don't order from here
I was wanting to order a shirt but these reviews are not worth buying
2023幎5æ14æ¥
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thegiftio.com ããã®åç
Dear Holly Brooks,
Thank you for reaching out to us and bringing your concerns to our attention. We apologize for any inconvenience you may have experienced while reading the reviews.
We understand that the negative reviews you came across may have raised doubts about the quality of our products. However, we would like to assure you that the reviews do not reflect the overall satisfaction of our customers. Our team takes customer feedback seriously and we constantly strive to improve our services.
It appears that there may have been a shipping problem in the past, which resulted in some negative experiences. We want to assure you that we have been actively working to address these issues and enhance our shipping processes. Customer satisfaction is our top priority, and we are dedicated to ensuring a seamless shopping experience for all our customers.
We would be more than happy to assist you with your shirt order and address any concerns or questions you may have. If you decide to proceed with your purchase, please let us know and we will ensure that your order is handled with utmost care and attention.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Should you have any further queries or require assistance, please do not hesitate to contact our customer support team. We are here to help.
Thank you for considering our products, and we hope to have the opportunity to serve you soon.
I ordered a shirt for my grandson onâŠ
I ordered a shirt for my grandson on April 18 for his birthday. His birthday is May 4 . I have not received any shipping information as of April 29. My credit card has been charged. Called & left message, no call back. Emailed as well, no response. Would like the shirt ASAP or price refunded. Very disappointed !!!!
2023幎4æ29æ¥
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thegiftio.com ããã®åç
Hi Catherine Lerena Moran
Iâm sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
Unfortunately, we can not find your order number with your provided name, please feel free to reach out via email at sales@thegiftio.com to discuss more.
Sincerely,
Thieving a$$holes stole my jewelryâŠ
Thieving a$$holes stole my jewelry message card design and pass it off as their own. Bottom feeding scum suckers. See ya in court.
2023幎3æ31æ¥
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thegiftio.com ããã®åç
Hi
It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com.
Weâre committed to providing excellent customer service and are looking forward to hearing from you!
I ordered 2 shirts almost 3weeks agoâŠ
I ordered 2 shirts almost 3weeks ago have not recieved anything tried to email them I have no number. They said they recieved my money and nothing yet.i can't even get a phone number or a response back. You have responded back to others but not me yet. I need to know what's going on please. They were birthday presents.
2023幎3æ19æ¥
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thegiftio.com ããã®åç
Hi Roxanne Torres,
I'm so sorry that you had a negative experience with our product and service.
It was an uncommon instance and weâll do better in the future. We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
ordered online, stinks of e-commerce fraud
ordered two shirts online. 12 days later, I see nothing but an email stating that they have processed the order(I already knew this because they have full payment 12 days ago). I should have been more aware but this stinks of offshore fraud.
2023幎3æ16æ¥
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thegiftio.com ããã®åç
Hi Tim,
Thanks for sharing your feedback. Weâre sorry your experience didnât match your expectations. Your order has been shipped and We have contacted to you via email for the solution. We would love to make things right if you give us another chance.
Sincerely,
I ordered before I read the reviews
I ordered before I read the reviews, and I got nervous. I sent an email asking them if they received my order. They responded right away and assured me my order has been received and being processed.
I received my order a week later. My hoodie is great quality, the picture is vinyl and is pretty thick. I am very happy with my purchase and will shop here again. Thank you. Nebraska girl
2023幎3æ14æ¥
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thegiftio.com ããã®åç
Hi April
Thank you for your review, weâre so glad to hear that you enjoyed the product and found our support staff helpful.
We really value your input, and we look forward to getting to serve you again soon!
I ordered a T-shirt( ID-cplAl6RFf )fromâŠ
I ordered a T-shirt( ID-cplAl6RFf )from U guys on March 8th, 2023. Still No package received. I called & got voice recording with NO Call Back? Tried 2nd phone...Voice Recording & No call back.
2023幎3æ8æ¥
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thegiftio.com ããã®åç
Hi Robert
Thanks for sharing your feedback. Weâre sorry your experience didnât match your expectations. It was an uncommon instance and weâll do better in the future. We have contacted to you via email. We would love to make things right if you give us another chance.
I needed to change my order
I needed to order a size up and emailed them to see if that would be possible. I got immediate assistance. My order was updated and they were very nice.
2023幎3æ4æ¥
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thegiftio.com ããã®åç
Hi Misty,
With so many great stores to choose from, itâs an honor that you decided to give us a try, and it sounds like we made a great first impression.
Our team is always trying to make sure customers have a great time shopping on our store, so we are happy to know thatâs what happened for you!
We look forward to seeing you again soon.
I order one T-Shirt 02/20/2023 andâŠ
I order one T-Shirt 02/20/2023 and NEVER received it I call the number got a voice message never got a call back have not received my shirt
2023幎2æ20æ¥
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thegiftio.com ããã®åç
Hi Martin
Iâm sorry to hear about your experience with us. It sounds like you had a frustrating time, and we want to do everything we can to make it right for you.
After checking, your order was delivered on Mar 04. Weâre committed to providing excellent customer service and are looking forward to hearing from you!
Great customer service.
2023幎3æ1æ¥
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thegiftio.com ããã®åç
Hi Wendy Woosley,
Just wanted to let you know how much your review means to us here. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
Thanks again, and we hope to make your next order just as positive. Have an amazing day!
Scam company
I ordered a tshirt that said, "in stock", ships from USA. I never received an email with shipping information. I have emailed customer service twice and received vague responses. This is a scam!!!
2023幎2æ21æ¥
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thegiftio.com ããã®åç
Hi Brenda Wilson
Weâre sorry your experience didnât match your expectations.
Your order was placed on Feb 21 and it has left the warehouse, it is still in our time frame for the delivery time. Please allow a few days for the tracking to be updated.
Sincerely,
I was in search of a certain shirt
I was in search of a certain shirt. You had one which I ordered. The process was quick, I asked questions got answers and the shirt was delivered in a timely manner.
2023幎2æ17æ¥
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thegiftio.com ããã®åç
Hi Richard
With so many great stores to choose from, itâs an honor that you decided to give us a try, and it sounds like we made a great first impression. We look forward to seeing you again soon.
Zero stars all around :-(
I would give them zero stars if I could. It took almost a month to receive one shirt. They never sent a shipping confirmation as they claim they will do. I emailed them, and they sent me a vague answer. So then I went to another website and ordered a replica from a different company. Theirs showed up in a few days, and the artwork was bright and crisp. Meanwhile, when the shirt from TheGiftio finally did show up, the colors were muddled, and the lines were blurry. I will never buy from this company again. And of course thereâs no refunds, so I basically threw away $30.
2023幎2æ14æ¥
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thegiftio.com ããã®åç
Hi Lauren
Iâm sorry to hear about your experience with us.
We would be happy to review the specific incident in more detail with you so that we can better understand what happened and how we might improve going forward.
Please feel free to reach out via email at sales@thegiftio.com.
Weâre committed to providing excellent customer service and are looking forward to hearing from you!
thegiftio.com ããã®åç
Hi Chris
Thanks for sharing your feedback. Weâre sorry your experience didnât match your expectations. It was an uncommon instance and weâll do better in the future.
Please feel free to reach out via email at sales@thegiftio.com. Weâre committed to providing excellent customer service and are looking forward to hearing from you!
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