Groovd Communication is and was excellent, postcode error meant Evri are at the moment unable to deliver, but Groovd have been brilliant in replying to me. Unfortunately Evri, not so much. Ap... ãã£ãšèŠã
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Jenny from customer service, was attentive, helpful and I felt as though she genuinely wanted to find the best solution for me. I am extremely happy with the help I received from Jenny and Iâm excited... ãã£ãšèŠã
Ordered one item in error and emailed for it to be removed from order before shipping. Replied promply would do this and also processed the refund same day. Refreshingly impressed with customer servic... ãã£ãšèŠã
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My order was originally delivered to the wrong address out of state, I notified customer service and was sent a new order to my correct address. I received my order and am extremely satisfied. Can har... ãã£ãšèŠã
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Very good customer service
I was not happy with my purchase, so they offered me a 15% refund, or I could send the item back. The refund was actioned straight away. Very good customer service.
Corrected a confusing generated emailâŠ
Corrected a confusing generated email promptly. Thank you.
Excited to gift this to my grandson .
Fast and quick to answer any questions.
There was a missing orders on an invoice but it was figured out fast and a response was given.
Immediate resolution
I submitted my email address with an error. As soon as I realized the error I notified the company. It took several hours but they corrected the error.
Problem solved
Very prompt reply to my query.
Very efficient and helpful
Very efficient and helpful. I was concerned when I didn't get my confirmation and I contacted the customer services. They responded immediately and traced my order and sent me the confirmation. I look forward to receiving the product.
Thank you
Prompt attention to my issue and promptâŠ
Prompt attention to my issue and prompt correspondences! Thank you.
Customer service is outstanding
Customer service is outstanding. Thank you for standing behind your products and putting customer service first! I will definitely be back to make some more purchases!
Shaky start with difficulty ordering
Shaky start with difficulty ordering , but right away the team approached and put my mind at rest enough for me to try to order again , was successful and I am so glad I did , will be watching with interest and excitement to see what groovd.com have in store for us going forward , roll on xmas .
Thanks Guys Adele
Linny
Fantastic response to my question.very helpful customer service.Thank you.
Best customer service experience
The customer service was very responsive and professional. The products are great and innovative. Thank you.
Great customer service
Great customer service! Fast, friendly & efficient.
They responded right away
I like the continuous contact ofâŠ
I like the continuous contact of letting me know what all was going on and where they were as far as packing my purchase up and shipping it. Not sure if it is AI but the personal note from Jan was a very nice touch.
Highly professional company.
The communication with this company is outstanding. Sadly, I had to cancel my order due to financial restraints but Groovd was so professional and understanding and processed my refund immediately. I will certainly buy from them again when I am able.
Very good customer service
Very good customer service. Kept me in the loop on my order.
Vey quick in responding to my query andâŠ
Vey quick in responding to my query and sorting it out.
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