Thehookahclub ロゎ
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Thehookahclub レビュヌ 

74
•
TrustScore 5段階評䟡の4

3.9

氎タバコ店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I placed an initial order of £70 plus , and then was sent an email informing me the particular tobacco is out of stock, which is fair enough. I was then advised to choose an alternative (this was... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Finally I found good tobacco in UK and placed an order. Unfortunately not everything what I ordered was in stock, so we just swapped it for a different tobacco. Had problems with Royal Mail (as... もっず芋る

5぀星のうち5の評䟡

Great products, great service. They are very helpful if you have any questions, delivery is fast, and overall helpful and professional team.

5぀星のうち5の評䟡

I know there are negative reviews from customers who received a re-packaged Shisha molasses, but from what I understand these always come in 1kg tubs and seller has to re-package it to smaller amounts... もっず芋る

䌁業情報

  1. 氎タバコ店

圓該䌁業による蚘述

UK Hookah vendor , Supplying the best hookahs from around the world at the best prices

連絡先

3.9

ほが満足

TrustScore 5段階評䟡の4

74件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.9

すべおのレビュヌ

(74)

過去12か月のレビュヌ数: 17件

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5぀星のうち5の評䟡

Products

Products, service and delivery is always on point, they are able to source specific shisha tobacco products from different countries which is another reason why I order from them. If I ever had an issue with shipping or orders, they would always find a solution for me and resolve it. Great customer service.

2024幎5月15日
自発的なレビュヌ
5぀星のうち1の評䟡

PLS READ AND DONT BUY

After purchasing an order of 2 packs of tobaccos in the first half of December. I did receive the first one after few days (which I was happy with), for the other one I supposed to wait 5 days. On the 28th of December I have asked for an update on the missing one, and the reply was that wasn’t been shipped yet, that will be shipped on the very next day (which again I was happy with), I had to chase again on the 3rd of January and they told me that supposed be already with me, but then probably realize again that product not shipped and that product will be with me100% at the end of the week ( I start to get annoyed, but hey). Today 6th of January still no product and I have been told that they do not have control on Royal Mail, ohh and that I have been already supply a tracking (which is a screenshot in today conversation).
Really not professional and probably very scammy.
DO NOT BUY PLEASE, is just a waist of money

2024幎1月6日
自発的なレビュヌ
Thehookahclub ロゎ

Thehookahclub からの回答

Hi

We’re sorry to hear that you’re not happy with our service

Upon checking our records and correspondence between yourself and our customer service agents, we made you aware of the delays that can happen over the Christmas/New year period, once an item has left our warehouse we have no control over the shipping process. Your item was shipped via next day delivery but due to delays with Royal Mail it hasn’t turned up, We offered to look into this and revolve this matter with Royal Mail and established that the order will be with you within the next 1-2 working days, delays over the holiday period are completely normal.

Again we do apologise for the inconvenience

5぀星のうち1の評䟡

I did not receive my items

2023幎6月7日
Thehookahclub ロゎ

Thehookahclub からの回答

Hi

Upon Checking your order, your item is showing as delivered by the courier on the 09/06/2023 at 15:34, if you disagree with this please get in touch with us via our contact form

Kind regards

5぀星のうち1の評䟡

very bad

I have not received the order

2022幎12月30日
Thehookahclub ロゎ

Thehookahclub からの回答

Hi

Upon checking your order, I can see the item has been marked as delivered by Evri, Please get in touch with us if this is not the case.

5぀星のうち5の評䟡

An excellent store

Excellent customer service, speedy delivery, and quick response to questions. I have purchased from this store numerous times and will continue to do so.

2022幎11月1日
自発的なレビュヌ

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