The Hot Tub Superstore レビュー 

840
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent communication. Lads very professional. Explained clearly how things work. Clean and tidy. Highly recommended. Big thank you from Brian and Mandy

5つ星のうち5の評価

Very helpful and knowledgeable, great service on buying a new pump for my hot tub, with it been 20 years plus old, it’s now back up a running thanks to your team

5つ星のうち5の評価

My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... もっと見る

企業が回答しました

5つ星のうち5の評価

We had our tub delivered on a boiling hot bank holiday Monday by Chopi and Tim, our access to the tubs final location wasn’t straight forward but from the get go they just got on with it, no issues, n... もっと見る

企業情報

  1. 風呂桶店
  2. ホーム センター
  3. スパ

The Hot Tub Superstore について

当該企業による記述

The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.

Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.

Hot tubs Swim Spas


連絡先

4.8

優良

TrustScore 5段階評価の5

840件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(840)

過去12か月のレビュー数: 23

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5つ星のうち5の評価

Great tub, great service.

We recently purchased a Master Spa Legend 6 hot tub from the Hot Tub Superstore and their service from start to finish was excellent. All of our dealings were by phone but Ross gave great advice on the best tub for our needs, we have owned a hot tub for the last 11 years but the new one feels like a huge upgrade. We never felt pressured in any way to commit to buying and weren't even asked for a deposit.
As with our previous tub we needed a crane to lift it in, we contacted a local company and got a good price but the Superstore sorted out the delivery time with them which was great. The operation went like clockwork and the guys setting up the tub were very professional and explained everything thoroughly. All in all a great company to deal with. Mark and Jane Wirral.

2023年11月17日
自発的なレビュー
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Appreciate the 5 ⭐️ review Graeme! We actually supply to many customers who never visit the showroom - which is hopefully testament to the team here – as a whole. Great to hear the installation went well - enjoy! 🤩 Kind regards, Ross

5つ星のうち5の評価

This company was brilliant.

This company was brilliant.
I have purchased a hot tub from them twice.
They made my purchase extremely easy both for purchasing the tub and from then onwards to buy my chemicals.
Their after sales care is equally as good as they have been there to offer guidance and assistance whenever I have needed it.
Well done the Hot Tub Superstore you tick all the boxes.

2023年11月16日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Hi Marie, and thank you very much for the fabulous review - and repeated business! Best wishes from team HTS.

5つ星のうち5の評価

All the people I dealt with were very…

All the people I dealt with were very knowledgeable and friendly. They handled my enquiry superbly and dispatched the new cover the next day. The delivery guy, Paul, also spent some time advising me on the hot tub that we had inherited with the house purchase. All in all very happy to recommend them based on my epxerience.

2023年11月14日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Thank you for your feedback Mr Bentley - I'll pass your thanks over to Paul too. Best wishes from Team HTS

5つ星のうち5の評価

Great service

There was a small issue with my order, but the customer service team dealt with it promptly and efficiently. Very highly rated, great service.

2023年11月6日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Hi David, appreciate your candid review – I'm glad we were able to resolve this for you!

5つ星のうち5の評価

Part Exchange Hot Tub

Pleased with the part exchange and then purchase of the new spa. Two guys removed the old spa and fitted the new one, very pleased with their work.
Once spa was fully fitted, I did ask for some information, which was promised and never arrived. So disappointed in the after sale service.

2023年11月6日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Hi Paul, thanks for the 5 ⭐️ review. I'm sorry to hear about lack of follow-up however - most unusual. I've contacted you just now to discuss. Best wishes, Ross.

5つ星のうち5の評価

Recommended and not disappointed!

I was recommended to buy from hottubsuperstore and I couldn't be more impressed with the customer service I received. The installation was hassle free and they even manouvered it through a narrow passageway into our backgarden. The information provided during set-up was comprehensive and the videos to help guide us through aftercare, were informative about our particular tub. I couldn't be more complementary.

2023年11月7日
自発的なレビュー
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Thanks Mr Hodgson, glad to hear all went well - really appreciate taking the time to leave your feedback. All the best from team HTS.

5つ星のうち5の評価

I am really happy with the whole…

I am really happy with the whole experience I had with the The Hot Tub Superstore.

Communication was excellent and the staff have the ability to personalise your purchase which takes the worry out of buying.

I am very glad I used this company.

Many thanks and I look forward to continuing this journey with you.

2023年11月13日
自発的なレビュー
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Really appreciate the great review Ian - thank you!

5つ星のうち5の評価

Excellent service from enquiry to…

Excellent service from enquiry to purchase and just booked a full service which was excellent, can't fault. Everyone really helpful prompt response to emails and phone calls if needed.

2023年10月23日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Thanks Hilary 🙏

5つ星のうち1の評価

I have just been on Google news and…

I have just been on Google news and have been reading about Matthew Perry's death after drowning in his hot tub at his home in Los Angeles as I scrolled down to the very next topic underneath the poor man's death is an advertisement for your "on sale hot tubs" !!!
I REALLY can't believe how tasteless and disrespectful I find this way that you chose to promote the very thing that this very talented human being the last place he drew breath is basically your companies "GOLDEN TICKET" for OBVIOUSLY very much needed sales. Have you no respect for basic humanity? Or would your company do anything to sell a hot tub?? WAOH you really couldn't give whoever gave the go ahead in your company a Brass Neck with a Blow Torch. Shame on you people and just to point out that you are based in the UK 🇬🇧 #GETAGRIP #TAKEITDOWN
#EMBARESSMENT2THEU.K

2023年11月4日
自発的なレビュー
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Good morning.
Thank you for bringing this to our attention.
The advert you see - is an automated ‘keyword driven’ advert from Google themselves i.e. Google is recognising the word hot tub and serving a result that it believes to be correct.
We completely agree that Google should not offer adverts linked to general news (particularly in a tragic case like this) and we will contact immediately Google to advise them. This was in no way intentional or carried out by our company - moreover a lack of sophistication on Google’s system.
We apologise for any upset this may have unintentionally caused.
Best wishes, Ross @ The Hot Tub Superstore

5つ星のうち5の評価

Brilliant

Amazing customer service , couldn’t ask better .

2023年11月2日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Hi Emma, thanks for the great feedback!

5つ星のうち5の評価

A great company

A great company, always available for assistance, highly recommended

2023年10月20日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Thank you Mrs Bowker 🙏

5つ星のうち5の評価

Exceptional service and friendly team

The team could not do more for us and helped us from advice on our purchase right up to keeping us informed of expected delivery and the actual delivery and fitting. They were very accommodating with our delivery date choice. Lovely showroom with professional advice.

2023年10月30日
自発的なレビュー
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Hi, (apologies, we can't see your name on the review! ) but it's great to hear about your super-positive buying experience. If you need any further help of advice moving forward, don't hesitate to ask. Best wishes from team HTS.

5つ星のうち5の評価

Service

Despite the atrocious weather when the service was done he worked through it efficiently and cleaned up afterwards.

2023年10月28日
The Hot Tub Superstore ロゴ

The Hot Tub Superstore からの回答

Hi Phil, thanks for the great review and I'm glad to hear you're happy with the service - hopefully your hot tub is like brand new - despite the terrible weather! ⛈

5つ星のうち5の評価

1st class service once again from the…

1st class service once again from the Hot Tub Superstore. I regularly buy my chemicals from them and it’s super quick delivery. They’re so helpful on the phone too if you have any technical queries or worries. Really can’t fault them 😁

2023年10月26日

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