The Ivy レビュー 

I had a valid, pre-arranged booking for the terrace, yet upon arrival, your staff member stated the terrace was closed and unavailable—and gave this as the reason we could not be seated there. This was not true. Shortly afterwards, when we said that if we could not be seated on the terrace as per our booking then we would leave, suddenly there was a table on the terrace! Additionally, we clearly saw other guests being seated on the terrace, which was fully open and in use. This means we were deliberately misled and denied the area we had booked in advance.

We use these restaurants on regular occasions and even have a loyalty card, so we are left extremely disappointed.

This behaviour is unacceptable, dishonest, and deeply disappointing. We made plans around this booking, only to be lied to and treated unfairly. It is a breach of trust and falls far below the standard of honesty and respect customers are entitled to.

Sadly, our table was positioned directly in front of the bar, with staff constantly walking past us to access the corner. As a party of four, we asked if we could move to another vacant table, also set for four. We were immediately told no, as the restaurant was fully booked.
I explained that we would simply be exchanging one table for another of the same size, so this would not affect any bookings. The member of staff consulted a manager, but the request was still refused, with the explanation that the table had been reserved/requested. What was particularly frustrating was that the table remained completely unused throughout our lunch, and the restaurant subsequently emptied considerably.

The location of our table detracted so much from the experience that we decided to stop drinking and skipped dessert. Despite this, we still spent around £100 per head.

What disappointed us most, however, was the attitude we encountered. The response felt indifferent and unwelcoming, with little warmth or effort to make us feel valued as customers. Had this not been a celebration for my son, I would have left.

We left feeling genuinely underappreciated. When spending this level of money, you expect not only good food, but also a sense that your custom matters. Sadly, that was missing, and we will not be returning.

Went to The Ivy in Bath today? Great all round. Served by the excellent Rory

Very Disappointed - we both had sirloin steak, chips & peppercorn sauce - the worse piece of steak I've ever had - full of fat & grissle hardly any steak - questioned if it was actually sirloin - there were more peppercorns in the tiny portion than actual sauce - best thing were the chips and the lovely waitress - £117 bill for a few chips & glass.of cider - returned home hungry - NOT IMPRESSED AT ALL & WILL NOT RETURN & WOULD.NOT RECOMMEND !!!

I went for dinner on Saturday night with my partner and although the food was lovely, the service was very poor.

Upon arrival we were asked what drinks we wanted and we told them just tonic waters as we don’t drink alcohol.

Soon after 2 glasses of champagne were brought to the table and we thanked the waiter but told them we don’t drink.

Another waiter then brought the glasses to our table again and set them down when I made a joke to lighten the mood saying we actually don’t drink anymore and are being good to which the waiter looked at us making us feel as though we were causing offence to not take them.

They didn’t apologise for assuming we drink and for bringing them down twice even though we had told them we don’t drink on arrival.

Just handled badly in my opinion and an uncomfortable experience.

Spent a lot of money and left a tip but the handling of the situation was very inappropriate.

Went to The Ivy in Liverpool for a girlie break and cannot praise the staff enough.

The whole evening in Ivy Asia was amazing from the staff that were exceptional to Tom who kept our drinks flowing.

Me and my friend went to the ivy Victoria for her birthday and had afternoon tea. It was lovely and our waiter Giovanni made it so special for her. Thank you

Nothing to go back for - quality, quantity, cost etc

Our grandson and his girlfriend recently graduated from Manchester metropolitan university. The whole family descended on Manchester and completed the day with a truly memorable dinner at The Ivy. The whole evening was a joy - the service was amazing (thanks Chelsea), the food gorgeous, the special attention to our 2 graduates made the whole day absolutely amazing. Thank you so much

The Ivy Clifton, Bristol. Absolutely beautiful location, decor was gorgeous. Staff were attentive. Food portions were generous. Slight quibble over the half price champagne offer but that was rectified. Only issue was the live music was so loud we couldn’t hear each other speak. I had to ask for the amp to be turned down. Would definitely go again

I received an email for 50% off champagne until 19th July. We enquired about this on arrival at the Ivy Exeter on 13th July only to be told there was no offer. False marketing.
Also a very limited choice of champagne (our first and second choice weren’t available) due to a rush because of student graduation bookings and waiting for a wine delivery. They had a special graduation menu so the annual celebrations were hardly a surprise so they should have been better prepared.
The food was lovely but can’t help feeling hoodwinked by an email offering a discount that doesn’t exist in reality.

Gluten Intolerance... menu does not exist! I am very shocked and surprised that such a large and established chain of restaurants is not capable of offering a selection of food for allergen sufferers.
I am deeply disappointed that I was provided a QR code to decipher my food choices and then to be faced with nothing from the 1966 menu at all was edible for me as a meal and so many others like me. I looked to order the soup and a salad and was told that neither of these were available to me - this clearly smells of pre prepared food delivered to the sites. Clearly I don't know this however I have been to small independents who have offered more alternatives. In the end I had to order from the main menu which was never the plan. Shame on you the surroundings are beautiful the restaurant spotless the staff are brilliant back this up with some much better way of offering food for all.

Visited the Ivy in Glasgow for brunch on 4th July for a birthday celebration.
We had a table for 10 and I generously offered to pay for the group.
The waiter arrived with the bill which was sizable but no breakdown of what had been ordered. In retrospect I should have insisted on a detailed bill.
I won't be booking there again.

Had a late lunch at Bournemouth yesterday, had to leave a review as the food was excellent, had the 1966 menu and it is amazing value! Highly recommended, our third visit, service impeccable, will definitely go again 😎

I rang up the Ivy in Brighton to book a table, however slightly off putting with the automated voice activated service. I wanted the choice to pay cash, it was not a choice unfortunately, and also we were informed we would be given 1 hour 45 minutes dining time for a table for 2 this Saturday lunchtime slot at 1pm. It felt more like an appointment than a special lunch and after discussion with my other guest we decided to forgo the 'experience'. Brighton is an incredibly diverse restaurant hot spot and we have plenty of others to choose from, until the 'card only' restriction is lifted I would not look to book here. It a shame as it certainly looks amazing.

The Nottingham restaurant - Beautiful place, great welcoming staff. Sensational food. The entire experience was ruined by the staff. Shockingly poor customer service and aftercare.

I called to request an email to raise a complaint. I was advised, "The Ivy don't use emails, but I will ask a manger to contact you today". This was back in Feb/March. No call. Wrote to their head office in London a number of weeks later. No response.

This is appalling from any company, however a premium costly establishment like The Ivy, should be 3 steps ahead. Needless to say we went else where for drinks and dessert.

Delicious food. Horrible service.
I've been to several locations. I can never understand what the hype is.
This visit we had to ask for water three times.
There was a shift change and different waiters. So one dish was never brought to the table.
I keep going because it is such a landmark and some friends insist on meeting here.
But we wouldn't choose it ourselves.
Food tasty, though.

First the good. Nice location, beautiful interior, staff overall very good.

The food experience less so. My partner is coeliac and so has to be very careful about what she eats. The starters on the menu left little choice and she ended up with a small bowl of almonds (£6.95) so around 40-50p each. This was delivered well after my starter of a cheese soufflé, which was just about ok although a little scrambled in texture.

We both had the same main, a ribeye steak (c£39) with sides of mash and broccoli (c£7 each). My ribeye arrived a full 5 minutes before may partners, the sides came on their own shortly after that.

For desert we both chose the melting chocolate bomb, with the theatrical melting of the chocolate with hot chocolate sauce. Mine arrived and the chocolate dome melted, and then we waited for hers to arrive a few minutes later. There was no reason why they shouldn't have arrived at the same time, no gluten was present.

Overall I felt a little disappointed. with wine this meal was just under £200 for the two of us including the service charge.....I could see opposite the Ivy was the Miller and Carter, I honestly would go there next time in York

We made a booking for afternoon tea at the Norwich branch. The restaurant is lovely, very pretty and the staff are helpful and friendly. We have eaten there on numerous occasions. However, I would not book an afternoon tea again. At most places doing teas you are allowed to take home the cakes etc you don't eat. The Ivy puts a creme brulee in a small pan and the chocolate pots in terracotta pots so these cannot be taken home. I think this is a bit of a swizz.

The Ivy City Garden A group of regular lunchers went to The Ivy City Garden searching for a venue for our regular luncheon, our former restaurant having just changed hands, for the worse! Right from the outset of our arrival it was obvious that the staff were poorly trained (if at all) and not passionate about their duties. Drinks were muddled and missed prepared plus they turned up at very different times, so the traditional cheers had to be made three times!! The food was ordered and once again our starters arrived in dribs and drabs mine not arriving at all until words were had. Main courses similar problems plates arrived over 5 minute period, and one of my group had a totally raw piece of tuna! This was replaced some 15 minutes after most of us had finisehed. The manager did offer my group a free drink in an attempt to placate the situation, but it dosent get over the fact that this is, on our experiance, a very badly run establishment.

I am a user of the original Ivy and The Ivy Club, both of which are superbly manage with excellently trained staff. The Ivy City Garden is damaging that reputation.

There is no way I would ever return to this branch of the Ivy Collection.