Although the product sent wasn’t what I was looking for my fault for not looking at the description properly. I ordered and I literally received it the next day. I sent the items back and was refunde... もっと見る
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I bought earrings for a birthday present. Initially I thought them to be unsuitable. I emailed the company to enquire about the returns proceedure. They responded almost immediately,most courti... もっと見る
The items I ordered arrived in good time, well packaged and in good condition. I found the fact that only one earring appeared to be in the box with the other one secreted in a small packaged marked... もっと見る
From the first contact on the website to delivery nothing has impressed more than the help, quality and advice provided has been first class. Engraving was very well set out and detailed as per our re... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Jewellers - The widest range of beautiful jewellery from every era - antique, vintage and modern - competitive prices not readily available in high street jewellers.
連絡先
Floor 16, Centre City Tower, B5 4UA, Birmingham, 英国
- 01216348088
- info@thejewellers.com
- thejewellers.com
4.7
優良
1018件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The delivery was the next day
The delivery was the next day , so impressed
The earrings are a gift for my daughter
2025年5月15日
The Jewellers からの回答
Dear Mrs Richards,
Thank you for your feedback. We're glad to hear the delivery exceeded your expectations and hope your daughter is delighted with her gift.
Kind Regards,
Customer Service Team
AVOID
AVOID! I purchased a 9ct white gold locket for my wife’s 50th birthday as a present from our children - the locket was cheaper than elsewhere at £200. The locket was very poor quality and the metal so thin, that opening and closing the locket dented the metal, this was returned and the company replaced the locket for a different one, no explanation or apology was received. The new locket lasted about 7 months and then the hinge became faulty. The company would not replace, refund or even fix the locket. At £200 I would expect a piece of jewellery to last more than 7 months, especially a sentimental locket. The company did get in touch saying that the locket had sustained heavy wear and tear, which is untrue. I’m sure that they will reply to this stating how good they are. However my advice is don’t take the risk, go shop somewhere else and avoid the disappointment and loss of money that I have sustained
2025年4月24日
自発的なレビュー
The Jewellers からの回答
Dear Mr Mitton,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear of your disappointment and regret that you feel this way.
As you mentioned, we did replace the original locket as a goodwill gesture, despite it showing signs of damage. We always aim to act fairly and reasonably in such cases. However, the most recent issue was brought to our attention over a year after the original purchase, and the item returned to us showed significant damage. Given the time elapsed and the condition in which it was received, we are unfortunately unable to offer a further replacement or repair.
While we appreciate how important a sentimental item can be, our warranty and returns policy must be applied consistently and in line with the nature of the item’s use and care over time.
Kind Regards,
Customer Service Team
Good quality at an excellent price…
Good quality 9 ct gold earrings at a fraction of the price of high street jewellers. Prompt delivery and beautifully packaged.
2025年5月3日
The Jewellers からの回答
Dear Jan,
Thank you for your feedback. We're delighted to hear that you were pleased with the quality and value of the earrings, as well as the prompt delivery and presentation. We appreciate your kind words and look forward to serving you again.
Kind Regards,
Customer Service Team
The Jewellers からの回答
Dear Customer,
Thank you for your feedback. We're pleased to hear you were happy with the range of options, the prompt delivery, and the quality of the chain. We appreciate your kind words and look forward to serving you again.
Kind Regards,
Customer Service Team
Good service
Good service
Great to get my delivery on time your service is great I have got things from you before and will do again,,,
Thank you,,,,
2025年4月22日
The Jewellers からの回答
Dear Mr Matthews,
Thank you for your kind feedback. We're pleased to hear that your order arrived on time and that you've consistently been happy with our service. We truly value your continued support and look forward to assisting you again in the future.
Kind Regards,
Customer Service Team
The Jewellers からの回答
Dear Mrs Asenova,
Thank you for your feedback. We’re pleased to hear that everything went smoothly and met your expectations.
Kind Regards,
Customer Service Team
Very quick
Very quick, well packaged, as image. My only niggle is I have to double check size of stone, and don't see ring sizes, tho they first no problem, just wonder what you do about it.
2025年4月16日
The Jewellers からの回答
Dear Mrs Jackson,
Thank you for your message. We can confirm that the earrings are 0.30ct in total. This information is included in the product title, though it’s understandable how it might be overlooked at a glance.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Customer Service Team
Very helpful girl on the telephone…
Very helpful girl on the telephone after I couldn't manage the online order form.
Necklace arrived the next day and is perfect, thank you 👍
2025年4月2日
The Jewellers からの回答
Dear Trish,
Thank you for your feedback. We’re pleased to hear that our team was able to assist you over the telephone and that your necklace arrived promptly and as expected.
We appreciate you taking the time to share your experience.
Kind Regards,
Customer Service Team
Beautiful
Beautiful. Exactly as described. Lovely box and presentation. Good price and fantastic quality.
2025年4月8日
The Jewellers からの回答
Dear Customer,
Thank you for your kind feedback! We're so pleased to hear you found our service fast and reliable — that's exactly what we strive for. We hope to welcome you back again soon.
Kind Regards,
Callum
Customer Support Team
perfect transaction
2025年3月19日
The Jewellers からの回答
Thank you for your kind words! We're so pleased to hear everything went smoothly and that you were happy with your experience. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Ashleigh
General Manager
Really pleased with the items…
Really pleased with the items purchased, super fast delivery and very well packaged
2025年3月21日
The Jewellers からの回答
Thank you for your lovely feedback! We're so pleased to hear you're happy with your purchase. It's great to know the delivery was quick and the packaging met your expectations. We hope you enjoy your new pieces and look forward to welcoming you back again soon.
Kind regards,
Ashleigh
General Manager
Great service and lovely jewellery
Visited this jewellers for the first time last week as saw a lovely modern style and unusual ring in the window.
The staff were extremely helpful, knowledgeable, efficient and friendly.
I purchased the ring which needed resizing and they rang me later that day to say it was ready for me.
I have now collected and really pleased with the ring and the excellent service from the very pleasant young lady who dealt with me.
Would definitely recommend them
2025年3月18日
自発的なレビュー
The Jewellers からの回答
Thank you so much for your wonderful review! We're delighted that your first visit was such a positive experience and that you're pleased with your new ring and the service you received. We truly appreciate your recommendation and hope to see you again soon!
Kind regards,
Ashleigh
General Manager
Aquamarine earings .
Never heard of you, but product great and my wife loves the earings.
Plus you had good reviews from trustpilot. Will use again.
Thankyou.
2025年3月4日
The Jewellers からの回答
Dear Mr. Hennah,
Thank you for your review! We're delighted to hear that your wife loves the earrings and that you were pleased with the product. We truly appreciate you giving us a chance and taking the time to check our Trustpilot reviews.
We look forward to serving you again in the future!
Best regards,
Callum
The Fine Jewellery Company
The Jewellers からの回答
Dear Mr. Mackie,
Thank you for your feedback! We're delighted to hear that your earrings arrived quickly and that you're happy with the quality. We appreciate your support and look forward to serving you again in the future.
Best regards,
Callum
The Fine Jewellery Company
The Jewellers からの回答
Dear Mrs. Sturgeon,
Thank you for your kind words! We're delighted to hear that you’re happy with the quality of the earrings and the quick delivery. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Callum
The Fine Jewellery Company
Good service
Easy to order from the website and amazingly quick and insured tracked delivery from Royal Mail . Would use again .
2025年3月5日
The Jewellers からの回答
Dear Mrs. Cook,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly and securely. We appreciate your support and look forward to assisting you again in the future.
Best regards,
Callum
The Fine Jewellery Company
Quick arrival and the earrings are…
Quick arrival and the earrings are exactly how they were advertised, really pleased
2025年2月25日
The Jewellers からの回答
Dear Mrs. Howarth,
Thank you for your kind review! We're so pleased to hear that your earrings arrived quickly and were exactly as advertised. Your satisfaction means a lot to us, and we hope to serve you again in the future.
Best regards,
Callum
The Fine Jewellery Company
Excellent service
Excellent service. Item was just as the photograph, packaged beautifully, and delivery great
2025年2月22日
The Jewellers からの回答
Dear Customer,
Thank you for your kind words! We're delighted to hear that you were pleased with our service, the quality of your item, and its presentation. We appreciate your support and look forward to assisting you again in the future.
Best regards,
Callum
Customer Service Team
The Jewellers からの回答
Dear Mrs. Robertson,
Thank you for your feedback! We're so pleased to hear that you're happy with your white gold trace chain. We truly appreciate your support and hope to assist you again in the future.
Best regards,
Callum
Customer Service Team
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